Hi, Many people are reporting problems and bugs without giving enough information. Personally I try to take the view "the user is always right", and so this is what I propose.. :)
*) I (or someone else) writes a quick program (or extension to "bug" or "reportbug" or any other bug reporting program) that the user runs. *) Running this program is suggested when the server crashes. *) The program notes down all the relevant details. X server, distro, cpu, graphics card, copy of log, copy of config and credit card number. *) The program emails this to a server. It shows it first to the user, with an option to save it to file instead/as well as so that those without internet connection can put it on a floppy disk and email it from elsewhere. *) The problem is compared against a crude knowledge base system (fancy name for a database). *) Solutions are returned to the user automatically. *) The user is encouraged to reply, successful or not. *) If successful, then the database notes it. *) If not, the whole lot gets sent to a mailing list (possibly this one). *) When it is solved, the knowledge based system is updated. I've been meaning to do something like this, but more generic. However the X mailing list tends to get a lot more repetive requests than most, and also has emails with the least amount of information, so seems the most needy IMHO. Thoughts? If I hear no comments then I'll get depressed and kill myself. :) JohnFlux -- _______________________________________________ XFree86 mailing list [EMAIL PROTECTED] http://XFree86.Org/mailman/listinfo/xfree86
