Thank y'all for your helpful responses. I think what I'll try is a little modification to Tom's code:
If(Find in array(aListOfMorons;current user)) make a video showing them what to do else // normal operation end if Actually it's quicker to make a little video than to write an email, and with some people this is a better approach. Pat On 4 October 2017 at 15:29, Chip Scheide <[email protected]> wrote: > As Doug said different people learn differently. > > Things to try: > - more or different style of training. i.e. instead of a presentation > give written documentation, instead of written documentation, show the > user and ask them to take their own notes (this helps as they have to > think through the process as they write), instead of any sort of > written/shown direction, tell them the necessary steps (some people can > not process visually well and still retain the information). > > more of a stick then carrot... > - IF the support you are providing costs $ (i.e. the customer is paying > for it), make sure to include the support requester's boss, or other > designated client-side support contact. As potentially, they will track > the requests and costs associated with support requests. > - implement a support limit (after which a cost burden is incurred - > you can always wave this to make the customer happy, appear to be > giving them a break), the client is allowed X amount of free support > time, or y amount of support calls, or z amount of support email > requests. Document heavy support users in feedback to the client. > > remember: > “Think of how stupid the *average* person is, and realize half of them > are stupider than that.” > ― George Carlin (emphasis mine) > > Also : > "Be comforted that in the face of all aridity and disillusionment, > and despite the changing fortunes of time, > There is always a big future in computer maintenance." > > You are a fluke of the universe. > You have no right to be here. > And whether you can hear it or not, > The universe is laughing behind your back. > - National Lampoon : Deteriorata > > Full Lyrics: > http://www.songlyrics.com/national-lampoon/deteriorata-lyrics/ > Youtube : https://www.youtube.com/watch?v=Ey6ugTmCYMk (missing the > intro 20 seconds but has great animation) > > On Wed, 4 Oct 2017 12:39:59 +0100, Pat Bensky via 4D_Tech wrote: > > Users are beginning to get to me :) > > Some of them WILL NOT follow instructions to accomplish something, no > > matter how simple those instructions are. > > I currently have one who is particularly bad! > > I sent him an email detailing how to accomplish a particular task. It > > contained an easy-to-follow 1-2-3 step-by-step guide with screenshots. I > > spent ages writing it. > > He called a bit later that day to say that it didn't work. > > Did a screen-share with him and it was obvious that he hadn't followed > the > > instructions. I asked him: > > "Did you read my email?| > > "Oh", he replied, "I didn't read the whole thing." > > > > AAAAARGH!!! > > > > He has just done the same thing again today (with a different procedure). > > Also I explained (in a email that he can re-read as often as necessary) > why > > another feature wasn't working the way he wanted it to, and how to fix > it, > > and he has just complained about that same issue again too. > > > > How do you deal with people like this? > > > > (sorry about the rant) > > > > Pat > > > > -- > > ************************************************* > > CatBase - Top Dog in Data Publishing > > tel: +44 (0) 207 118 7889 > > w: http://www.catbase.com > > skype: pat.bensky > > ************************************************* > > ********************************************************************** > > 4D Internet Users Group (4D iNUG) > > FAQ: http://lists.4d.com/faqnug.html > > Archive: http://lists.4d.com/archives.html > > Options: http://lists.4d.com/mailman/options/4d_tech > > Unsub: mailto:[email protected] > > ********************************************************************** > --------------- > Gas is for washing parts > Alcohol is for drinkin' > Nitromethane is for racing -- ************************************************* CatBase - Top Dog in Data Publishing tel: +44 (0) 207 118 7889 w: http://www.catbase.com skype: pat.bensky ************************************************* ********************************************************************** 4D Internet Users Group (4D iNUG) FAQ: http://lists.4d.com/faqnug.html Archive: http://lists.4d.com/archives.html Options: http://lists.4d.com/mailman/options/4d_tech Unsub: mailto:[email protected] **********************************************************************
