Hi folks, After many years using OTRS for our help ticketing and change control we have recently decided to roll our own 4D based solution. This is partly a cost thing; partly a support/functionality thing and partly to get our teeth into a project where we can get used to the latest version of 4D while we wait for v17 R3 :-).
The core of a system like this is reading in Email messages. I have done simple parsing of emails in the past (long past) but looking at it now I was surprised at how little the internet commands actually do for you before you have to get down and dirty with loads of parsing. Essentially we need to create a HTML file with the email body and inline images. Plus all the attachments; recipients; subject; dates and other info. We are looking at using a 3rd party product called "EAGetMail POP3/IMAP4 Component” - https://www.emailarchitect.net/eagetmail <https://www.emailarchitect.net/eagetmail> to do all the heavy lifting. Before I go ahead and purchase this is does anyone else have any other ideas or options? Regards, Dougie ________________________________________________________ telekinetix Limited- J. Douglas Cryer Phone : 01234 761759 Mobile : 07973 675 218 2nd Floor Broadway House, 4-6 The Broadway, Bedford MK40 2TE Email : jdcr...@telekinetix.com <mailto:jdcr...@telekinetix.com> Web : http://www.telekinetix.com <http://www.telekinetix.com/> ________________________________________________________ ********************************************************************** 4D Internet Users Group (4D iNUG) FAQ: http://lists.4d.com/faqnug.html Archive: http://lists.4d.com/archives.html Options: http://lists.4d.com/mailman/options/4d_tech Unsub: mailto:4d_tech-unsubscr...@lists.4d.com **********************************************************************
