Some more information on my problem.

As I mentioned before I couldn't find anything in the various system logs
on the local machine that would correlate a 3am event. I'd also moved the
one 3am local job to 2am and that didn't move the problem time. Earlier
this week I remembered that 4D Backup runs in the middle of the night. I
checked, and yes it is running at 3am. I rescheduled the backup to 5am and
now the client hang problem starts at 5am. This is a vanilla backup
configured from the server. These backups run quick. I ran one manually
during the day and it did not crash the client. We've also never had this
problem for as long as I can remember (4D at this site since 95). I ran
diagnostics on the server to check the datafile, indexes, etc. No problems
reported.

My remote web app monitor sent email that the 4D web client didn't respond
with an expected web request at 5:02. Since it only checks every 3 minutes
this means the actual problem could have started a few minutes earlier.

The unresponsive 4D Remote has crashed each morning the last 3 mornings
between 5:10 and 5:13. Therefore it is hung for a few minutes before it
crashes. Normally local scripts would reboot it, but they aren't working.

So I have 2 problems:

1. 4D Backup is (possibly, but likely) causing a connected client to hang
then crash. Has anybody seen this happen? Is there a fix?

2. Scripts to reboot hung or not running 4D that have worked for years no
longer do during this time. Again, if I'm logged in remotely via Screen
Sharing I can run these scripts fine. I can even run them via SSH and they
are fine. For the hung script I will modify to use kill -9 though even
though killall works when I test. Using kill -9 may at least allow me to
reboot a 5am hang, but I'd really like for the system to not hang at all.

Thanks,

Brad Perkins

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