Changing the thread title of "4D Remote hanging at 3am after upgrading to Hi Sierra. Need logging advice."
4D 15.4 Mac OS High Sierra Client Windows 2008r2 Server As noted in previous posts I now suspect that a 5am (formerly 3am) scheduled 4D Backup is causing 4D to 'hang'. I checked my phone at 5:30 this morning and saw a message that our 4D-based web app was not responding. Normally, this would be followed by a message that it recovered. There would also be messages if any action was taken to reboot 4D. There were neither. I remotely logged into the client machine. Finder is frontmost. There are no error dialogs visible. 4D is running. This is an unattended client (web server) so no UI is visible. I click on the 4D icon in the dock. A "backup is running" dialog appears in the lower left hand corner of the screen. Its status bar is at 1% and not moving. I dismiss the dialog and check Activity Monitor. 4D is not responding and is consuming 99% of the CPU. Memory usage is NOT abnormal and much lower than many other running apps. Click 4D again and dialog doesn't appear. Try this a few more times and can't make dialog reappear. I wanted to see if there has been any progress. Recheck Activity Monitor. 4D is still not responding and is consuming 99% of the CPU. Force quit 4D. Scripts that monitor 4D restart 4D within a minute. Again, this started when the client was updated to High Sierra 3 weeks ago. That was mandated by their institution's cybersecurity people. 4D has hung almost every night. Controls in place to keep 4D running stopped working after the upgrade. When I first remembered the backup was running at 3am (now 5am) I ran a backup manually from the server admin console. It ran fine and there were no apparent problems. I even watched the 4D remote. Checks of the data file and indexes show no problems. What should I try next? Start with a new backup? Reinstall 4D? Thanks, Brad Perkins ********************************************************************** 4D Internet Users Group (4D iNUG) FAQ: http://lists.4d.com/faqnug.html Archive: http://lists.4d.com/archives.html Options: http://lists.4d.com/mailman/options/4d_tech Unsub: mailto:[email protected] **********************************************************************
