We install our Windows apps in our own folder instead of Programs (x86). We've been doing it "forever" so I don't remember if that was specifically why, but I suspect it is. Windows doesn't want an app writing to it's own directory.
Or, have them right-click on the EXE and Run as Administrator - that might solve it, but it is a pain to have to do that every time. HTH, Jim Hays On Wed, Jan 10, 2018 at 6:09 AM, Pat Bensky via 4D_Tech < 4d_tech@lists.4d.com> wrote: > Customer has installed our merged app (built using 4D v13) on his PC > (Windows 7 with the latest updates installed). > When he tries to run it he gets the message "Are you sure you want to open > the structure file in read only mode?" > He clicks OK and it crashes (crash report below). > > I guess it's a permissions issue. The application is installed in the > user's Programs (x86) folder. > I've read threads on this topic, but they all relate to MacOS. > > Of course it works perfectly well on my Windows 7 machine ... > > Any ideas? > > Pat > > > > > > Crash report: > > *Problem signature:* > > Problem Event Name: APPCRASH > > Application Name: CatBase.exe > > Application Version: 13.5.158.796 > > Application Timestamp: 533d4451 > > Fault Module Name: Kernel.dll > > Fault Module Version: 0.0.0.0 > > Fault Module Timestamp: 533d30ee > > Exception Code: c0000005 > > Exception Offset: 000610f6 > > OS Version: 6.1.7601.2.1.0.256.4 > > Locale ID: 2057 > > Additional Information 1: f93a > > Additional Information 2: > f93a83e2cef46e5456c5d9b38578601b > > Additional Information 3: e979 > Additional Information 4: > e97933ce96e1d559a7a0540a99b09832 > > -- > ************************************************* > CatBase - Top Dog in Data Publishing > tel: +44 (0) 207 118 7889 > w: http://www.catbase.com > skype: pat.bensky > ************************************************* > ********************************************************************** > 4D Internet Users Group (4D iNUG) > FAQ: http://lists.4d.com/faqnug.html > Archive: http://lists.4d.com/archives.html > Options: http://lists.4d.com/mailman/options/4d_tech > Unsub: mailto:4d_tech-unsubscr...@lists.4d.com > ********************************************************************** ********************************************************************** 4D Internet Users Group (4D iNUG) FAQ: http://lists.4d.com/faqnug.html Archive: http://lists.4d.com/archives.html Options: http://lists.4d.com/mailman/options/4d_tech Unsub: mailto:4d_tech-unsubscr...@lists.4d.com **********************************************************************
