No issues with plugins, but we have a similar issue where 1 single user at 1
single location is getting errors logging in once or twice in the morning
(random times) with a runtime error dialog saying
Cannot delete folder C:\Users\{user name}\AddData\Local\Temp\4D\{component
name}_{random long string}\.
Cannot delete folder C:\Users\{user name}\AddData\Local\Temp\4D\{component
name}_{random long string}\ not empty.
The ‘problem’ folder changes though.
We may get a screenshot one week where the folder for {component name} is
XML_Tools and 4D Widgets. She’ll be fine for a few days or weeks, then she gets
it again and its SVG_Area and 4D Widgets.
Then a few days later its 4D Widgets and 4D Progress.
Its all random. The problem folders are not always in the components folder
(XML_Tools and SVG_Area only), but they are always in the \temp folder path
where the user should have full permissions anyhow.
And all of this is before we ever even get into our On Startup method, so 4D is
still doing its internal housekeeping stuff.
This is an OEM version of 4D v13.5, and only this 1 user amongst hundreds at
many locations.
This one just happens to be an Enterprise level user with their own in house IT
people (separate server and desktop teams)….been fun.
Just clueless. It started happening last September. Once per week, different
days, for a while. Then nothing for the first couple weeks in December.
Bizarre, but true: When the user gets this dialog, she can continue on in. Then
immediately log out, then log back in with no issues.
Very frustrating.
Randy
----------------------------------------------------------------------
Randy Jaynes
Senior Programmer and Customer Support
http://printpoint.com <http://printpoint.com/> • 845.687.3741 • PrintPoint, Inc
• 57 Ludlow Lane • Palisades, NY 10964
Please send all email contacts to [email protected]
<mailto:[email protected]>
> On Jan 16, 2018, at 12:55 PM, Tim Nevels via 4D_Tech <[email protected]
> <mailto:[email protected]>> wrote:
>
> I’ve recently seen a big increase in this error message reported by two
> clients running 4D Server v14.4.
>
> Also have seen “The plug-in method cannot be executed.” error message that
> appears to be connected to this in some situations.
>
> Client reports this for some users, but not all. Some users have never gotten
> this error message, others have received it several times over the last few
> month. Both clients are all Windows 10 users.
>
> Doing my tech support on this I have tracked this down to the “resources” or
> “local cache files” that 4D creates. The location is:
> "C:\Users\{userName}\AppData\Local\{programName}”.
>
> I would go try to delete this folder and Windows Explorer would report it was
> unable to because it contains files that were in use. It was necessary to
> restart the computer to be able delete the folder. Once the folder is deleted
> 4D Remote would startup and recreate the folder without error.
>
> One guess is anti-virus software. I’m wondering if that could be scanning or
> fooling around with this folder and making 4D Remote think it needs to
> rebuild the Resources folder. Of course I’ve not installed new versions of my
> 4D application so there should be no need to do this. So why are some users
> seeing this happen?
>
> Is it possible the anti-virus software — and I don’t know which one the
> clients are using — is seeing ".dll” files in this folder and freaking out
> and doing something to them that is triggering this mess. Doing a restart of
> the machine and then immediately deleting the folder always fixes the
> problem.
>
> Something has changed for some users that is causing this problem to start
> happening, but I’m not sure what it is.
>
> Has anyone else seen an increase in this error message from clients in the
> past few months?
>
> Tim
>
> Tim Nevels
> [email protected] <mailto:[email protected]> <mailto:[email protected]
> <mailto:[email protected]>>
> Innovative Solutions
> 785-749-3444
>
>
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