I’ve recently seen a big increase in this error message reported by two clients
running 4D Server v14.4.
Also have seen “The plug-in method cannot be executed.” error message that
appears to be connected to this in some situations.
Client reports this for some users, but not all. Some users have never gotten
this error message, others have received it several times over the last few
month. Both clients are all Windows 10 users.
Doing my tech support on this I have tracked this down to the “resources” or
“local cache files” that 4D creates. The location is:
"C:\Users\{userName}\AppData\Local\{programName}”.
I would go try to delete this folder and Windows Explorer would report it was
unable to because it contains files that were in use. It was necessary to
restart the computer to be able delete the folder. Once the folder is deleted
4D Remote would startup and recreate the folder without error.
One guess is anti-virus software. I’m wondering if that could be scanning or
fooling around with this folder and making 4D Remote think it needs to rebuild
the Resources folder. Of course I’ve not installed new versions of my 4D
application so there should be no need to do this. So why are some users seeing
this happen?
Is it possible the anti-virus software — and I don’t know which one the clients
are using — is seeing ".dll” files in this folder and freaking out and doing
something to them that is triggering this mess. Doing a restart of the machine
and then immediately deleting the folder always fixes the problem.
Something has changed for some users that is causing this problem to start
happening, but I’m not sure what it is.
Has anyone else seen an increase in this error message from clients in the past
few months?
Tim
Tim Nevels
[email protected] <mailto:[email protected]>
Innovative Solutions
785-749-3444
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