Hi there, I thought I would chime in as I may have something useful to contribute for once __
My support team manage over 30 hosted Windows servers mostly at our data centre but some at client sites. For server remote control we almost exclusively use RAdmin. Unfortunately there is no Mac client so I have to use parallels on my Laptop when I am away from the office. Radmin is really fast and allows more than one person at a time to be on the same server under the same account which is a huge thing for us. We also use a product called SimpleHelp. SimpleHelp is not as fast but it solves a completely different use case for us that is supporting and training drop in users as well as supporting our EPOS till estate. Simple help is a web Java based tool (Mac, Windows, Unix) that allows on demand or persistent access to any remote machine. So users can connect to a queue where our support team can pick up the connection or we can connect to a persistent connection that has been previously created. We run simple help on a UNIX server and have a concurrent license which fits the needs of our small support team. Hope this is useful. Regards, Dougie ________________________________________________________ telekinetix Limited- J. Douglas Cryer Phone : 01234 761759 Mobile : 07973 675 218 2nd Floor Broadway House, 4-6 The Broadway, Bedford MK40 2TE Email : [email protected] Web : http://www.telekinetix.com <http://www.telekinetix.com/> ________________________________________________________ ********************************************************************** 4D Internet Users Group (4D iNUG) FAQ: http://lists.4d.com/faqnug.html Archive: http://lists.4d.com/archives.html Options: https://lists.4d.com/mailman/options/4d_tech Unsub: mailto:[email protected] **********************************************************************
