Hey Doug, RAdmin looks pretty good. Certainly priced right for situations where one has a smallish number of machines to manage. Good information on Simplehelp too.
Thanks! On Mon, Jul 16, 2018 at 1:30 AM Douglas Cryer via 4D_Tech < [email protected]> wrote: > Hi there, > > I thought I would chime in as I may have something useful to contribute > for once __ > > My support team manage over 30 hosted Windows servers mostly at our data > centre but some at client sites. For server remote control we almost > exclusively use RAdmin. Unfortunately there is no Mac client so I have to > use parallels on my Laptop when I am away from the office. Radmin is > really fast and allows more than one person at a time to be on the same > server under the same account which is a huge thing for us. > > We also use a product called SimpleHelp. SimpleHelp is not as fast but it > solves a completely different use case for us that is supporting and > training drop in users as well as supporting our EPOS till estate. Simple > help is a web Java based tool (Mac, Windows, Unix) that allows on demand or > persistent access to any remote machine. So users can connect to a queue > where our support team can pick up the connection or we can connect to a > persistent connection that has been previously created. We run simple help > on a UNIX server and have a concurrent license which fits the needs of our > small support team. > > Hope this is useful. > > Regards, Dougie > ________________________________________________________ > > telekinetix Limited- J. Douglas Cryer > Phone : 01234 761759 Mobile : 07973 675 218 > 2nd Floor Broadway House, 4-6 The Broadway, Bedford MK40 2TE > Email : [email protected] Web : http://www.telekinetix.com < > http://www.telekinetix.com/> > ________________________________________________________ > > > > > ********************************************************************** > 4D Internet Users Group (4D iNUG) > FAQ: http://lists.4d.com/faqnug.html > Archive: http://lists.4d.com/archives.html > Options: https://lists.4d.com/mailman/options/4d_tech > Unsub: mailto:[email protected] > ********************************************************************** -- Kirk Brooks San Francisco, CA ======================= *We go vote - they go home* ********************************************************************** 4D Internet Users Group (4D iNUG) FAQ: http://lists.4d.com/faqnug.html Archive: http://lists.4d.com/archives.html Options: https://lists.4d.com/mailman/options/4d_tech Unsub: mailto:[email protected] **********************************************************************
