I posted this before the holidays, but it never showed up....
I did manage to track down the problem - The problem was related screen resolution and orientation. -- Apparently 4D does not like mixed monitor orientations..... In this particular case 1 monitor is in 'normal' orientation (wider then high), the second monitor was in vertical orientation (taller then wide). My system will auto create a window setting for a specific user & form if they adjust the window, and the next time the user opens that form, the window is opened to the last size specified. Similar to 4D's design environment. The user had open/moved a list form to the normal orientated screen and adjusted its width. The next time they opened the same list form, the vertical monitor was the default monitor, and the width of the form window was larger then the vertical screen's width. In the process of this form opening - 4D choked and crashed to the desktop. Once I tracked this down, and changed the default form width - the crashing problem stopped Chip On Tue, 11 Dec 2018 18:36:00 +0000, Timothy Penner wrote: > Tech Tip: Generic troubleshooting steps for isolating and narrowing down an issue http://kb.4d.com/assetid=78115 -Tim Timothy Penner Senior Technical Services Engineer 4D Inc 95 S. Market Street, Suite #240 CA 95113 San Jose United States Téléphone : +1-408-557-4600 Standard : +1-408-557-4600 Fax : +1-408-271-5080 Email : [email protected] Web : www.4D.com --------------- Gas is for washing parts Alcohol is for drinkin' Nitromethane is for racing ********************************************************************** 4D Internet Users Group (4D iNUG) Archive: http://lists.4d.com/archives.html Options: https://lists.4d.com/mailman/options/4d_tech Unsub: mailto:[email protected] **********************************************************************
