Hi All I cannot access Web pages anymore on Juno(Internet Explorer). Below is my 4th letter to them which (again)explains the problem. Hopefully someone here can impart some wisdom in this. Any comments or suggestions are welcome, I'm just stumped. Please read my problems in my letter below and tell me what you think. I haven't included all my correspondence with Juno and their solutions (which haven't worked) just for the sake of saving space. Thanks for any advice!
Ronnie P.S. We are on dial up. Letter to Juno: ---------------------------------------------------------------------- - Juno We STILL cannot access Web pages on our Juno. This started 5-6 days ago. When I click on the Web it dials and then says I'm connected but it will not show web pages (NO Web pages)just "The page cannot be displayed". I CAN get my email but only when I am "disconnected" from the Web. If I try to get mail when it says it says it's connected to the Web I get an "error" message. I'm running Windows XP with 256 Megs of RAM at 2 Ghz. I was also on the phone with one of your techs last night for nearly an hour at $1.95 a minute and the only thing she managed to do was make me lose my entire address book. I've tried everything in you've sent so far and STILL cannot access Web pages. Thinking it may be Internet Explorer . I downloaded a new Internet Explorer from Microsoft at the office today onto a floppy disk but when I ran it on my computer here at home it said it "detected a newer version" on my computer and could not finish loading(my version is 6.0 and I assume the Juno version is the same) Help! Maybe related and maybe not, when we boot up the computer a message pops up that says: "Error Loading c:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL" the specified module could not be found." Probably not related but who knows Ron Dean [EMAIL PROTECTED] On 21 Feb 2005 23:21:40 -0000 [EMAIL PROTECTED] writes: > > Dear <[EMAIL PROTECTED]>, > > Following up on your call on the Juno technical support line, this > document lists out the additional steps you can take if you continue > to experience difficulties. > > I'm sorry to hear that you're getting the "Page Cannot Be Displayed" > error while trying to view Web pages. This could be occurring for > several reasons, such as a problem with your access number, or a > problem with Internet Explorer. > > I've attached some text from our support database that should help > isolate and solve your problem. Since the instructions given below > are fairly lengthy, please be patient while trying them out. > > To determine what may be causing the problem, you'll need to first > make sure that your Web connection is active by getting new mail > while connected to the Web. > > To make sure your web connection is active: > > 1. Log on to your Juno account using the Juno software. > 2. Connect to the Web by clicking on the "Web" tab. > 2. Ignore the "Page cannot be displayed" error that appears and > click on the "Read" tab. > 3. On the "Read" tab click on the "Get New Mail" button. If you > are able to successfully connect to get new mail using your Web > connection, your Web connection is active and you're probably > experiencing a problem with Internet Explorer. > > > A. If this is the case, please re-set your Internet Explorer > properties. > > To reset your Internet Explorer 5.0 properties: > > 1. Click on the "Tools menu" > 2. Select "Internet Options" > 3. Click on the "General" tab. On the "General" tab: > > (a) Under "Temporary Internet files," click on the "Delete Files" > button. > (b) In the "Delete Files" dialog box that appears, select the check > box next to "Delete all offline content" > (c) Click "OK." > (d) Under "History," click on the "Clear History" button. > (e) In the dialog box that appears click "OK." > > 3. Click on the "Connections" tab. On the "Connections" tab: > > (a) Ensure that the check box next to "Never dial a connection" is > selected. > (b) In the "Dial-up settings" list, select "Juno Web" or "Juno Web > Backup". > (c) Click on the "Set Default" button. > (d) Click on the "LAN Settings" button. > (e) In the "Local Area Network (LAN) Settings" dialog box that > appears, ensure that the check box next to "Use a proxy server" is > clear. > (f) Click "OK." > > 4. Click on the "Advanced" tab. On the "Advanced" tab: > > (a) Click on the "Restore Defaults" button. > (b) In the "Settings" list, under "Browsing," ensure that the check > box next to "Show friendly HTTP error messages" is clear. > > 5. Click "OK". > > To reset Internet Explorer 4.0 properties: > > 1. Click on the "View" menu. > 2. Select "Internet Options." > 3. Click on the "General" tab. On the "General" tab: > > (a) Under "Temporary Internet files," click on the "Delete Files" > button. > (b) In the "Delete Files" dialog box that appears, ensure that the > check box next to "Delete all subscription content" is checked > (c) Click "OK." > (d) Under "History," click on the "Clear History" button. > (e) In the dialog box that appears click "OK." > > 3. Click on the "Connection" tab. On the "Connection" tab: > > (a) Under "Proxy server," ensure that the check box next to "Access > the Internet using a proxy server" is clear. > > 4. Click on the "Advanced" tab. > > (a) On the "Advanced" tab, click on the "Restore Defaults" button. > > 5. Click OK. > > > B. If after checking your settings, you still get this error, you > may have to repair Internet Explorer. > > NOTE: You can repair Internet Explorer only if you are using > Internet Explorer 5.0. > > To repair Internet Explorer 5.0: > > 1. Click on the Windows "Start" button. > 2. Select "Settings," and then click on "Control Panel." > 3. On the "Control Panel" window that appears, double-click on > the "Add/Remove Programs" icon. > 4. In the "Add/Remove Programs Properties" window that appears, > click on the "Install/Uninstall" tab. > 5. From the list of installed programs, select "Microsoft > Internet Explorer." > 6. Click on the "Add/Remove" button. > 7. In the dialog box that appears, click on "Repair Internet > Explorer." > 8. Click "OK." > 9. In the dialog box that appears, click "Yes" to start the > repair. > 10. Restart your computer. > > Windows XP > > Note: Before proceeding, ensure that your Microsoft Windows XP > CD-ROM is available. > > 1. From the Start menu, choose Run. > 2. In the Open field, type sfc /scannow > 3. Choose the OK button. > 4. Restart the computer when the System File Checker program > finishes. > > C. Do you have proxy settings enabled? > > To verify whether you have proxy settings enabled and to disable > them, please follow these steps: > > > Netscape Users: > > 1. Open Netscape. > 2. From the "Edit" menu, select "Preferences." > 3. On the left side of the window, click the "+" next to > "Advanced." > 4. Under "Advanced" click on "Proxies." > 5. Select "Direct Connection to the Internet" > 6. Click "OK." > > > Internet Explorer Users: > > 1. Click on the Windows "Start" button > 2. Select "Settings" and click on "Control Panel." > 3. In the "Control" window that appears, double-click on the > "Internet" or "Internet Options" icon. > 4. Select the "Connections" tab. > > Note: For Internet Explorer 5.0 users only, click on the "Settings" > button. > > 5. Clear the check box next to "Use a Proxy Server" and click > "OK." > 6. Click "OK" again to exit. > > D. Some secure Web sites require your browser to support "128- bit > high encryption." > > You can check if your existing browser supports "128-bit high > encryption" by doing the following: > 1. Open your browser. > 2. Click on the "Help" menu. > 3. Select "About Navigator" for Netscape, or "About Internet > Explorer" for Internet Explorer. > 4. Look under "Encryption" or "Cipher strength" to find the > details for your browser. > > If you use Internet Explorer and need to upgrade to 128-bit > encryption, please visit the Microsoft Web site at > http://www.microsoft.com/windows/ie/download/128bit/default.asp > > If you use Netscape Navigator and need to upgrade to 128-bit > encryption, please visit the Netscape Web site at > http://netscape.com/download/index.html?cp=djudowone > > E. Are you running an Internet "Accelerator" program? > > We have determined that certain third-party software that "cache" > Web pages, such as Netsetter, Webcelerator, or Netsonic, may > interfere with your ability to view Web pages. We suggest you > disable any such Internet "Accelerator" programs prior to using > Juno. > > F. Does the trouble occur with all Web sites you attempt to > view? > > If you are experiencing trouble with only one or two Web sites you > are attempting to visit, the problem is most likely related to > technical difficulties on those specific Web sites. Try connecting > later or contact the systems administrator of the Web site you are > trying to view. > > If the problem occurs with all Web sites you are attempting to > visit, there may be a temporary problem with the access number you > are using. Try using an alternate access number, if one is > available. > > G. If you are unable to successfully connect to get new mail, > there is probably a problem with your access number. Try changing > your access numbers and then connect to the Web again. > > To review your access number setup in Juno 2.0 or later: > > 1. Log on to your Juno account. > 2. From the "Connection" menu, select "Access Number Setup and > Selection." > 3. Review each screen to make sure your access numbers are set up > to dial properly. > > Note: You are solely responsible for any telephone charges incurred > while accessing the Juno network. Please check with your telephone > service provider for any charges that may apply as a result of the > access numbers you select. > > > To update and change access numbers in Juno 2.0: > > 1. Click on the "Connection" menu. > 2. Select "Access Number Setup and Selection." > 3. Review your telephone setup options to make sure that they > haven't changed. > 4. Click "Next." > 5. Click "Change This Number" next to your primary email access > number. > 6. To view all of Juno's access numbers, and not just the access > numbers in your region, click on the "Show All Numbers box." > 7. Scroll through the access number list to find an access number > in the region you desire. > 8. Select the access number by clicking on it. > 9. Click "OK" to continue or "Cancel" to return to the main Juno > screen. > 10. Click "OK" on the dialog box that states that your access > number has been changed. > 11. Click "Next" to continue to the next screen. > 12. To change any of your other access numbers, click "Change This > Number" next to the current number and repeat steps 6-10. > 13. Click "Finish." > 14. The fix is complete. > > If you do not find any email access numbers listed: > > 15. Click on the Windows "Start" button. > 16. Select "Find" and click on "Files or Folders." > 17. Type "pop.nv" in the "Named:" box and click on the "Find Now" > button. > 18. Once your computer has found the file, rename it. To do so: > (a) Right-click on the file, "pop.nv" > (b) Select "Rename" on the shortcut menu that appears and rename the > file as "pop.old" > (c) Press the "Enter" key on your keyboard. > > 19. Repeat steps 15 through 18 to rename "dialprof.nv" as > "dialprof.old" > 20. Download new access numbers and select both email and Web > numbers. > > > To update and change access numbers in Juno 3.0 or 4.0: > > 1. Click on the "Connection" menu. > 2. Select "Access Number Setup and Selection." > 3. The "Connection Setup: Configure Modem" dialog box will > appear. Select the modem you are using and click "Next". If you do > not see the "Connection Setup: Configure Modem" dialog box then > please move on to Step 4. > 4. Select "Basic Dialing Setup" and click "Next". > 5. Adjust any settings that require changing (such as your phone > number or whether you need to dial an extension to get an outside > line) and click "Next." > 6. Click on "Get New Access Number List." Juno will dial into the > central computers and retrieve the most recent list of access > numbers. If no new numbers have been added since the last time you > received access numbers, Juno will tell you that your phone number > list is already up-to-date. > 7. Click "Next" and select new email access numbers. (If you > connect to get email over a network, you don't need to select email > access numbers and Juno will take you straight to the next step.) > 8. Click "Next" and select new Web access numbers. > 9. Click "Next" and review the phone numbers you have selected. > Make sure that Juno will dial a "1" or the area code when necessary, > by selecting the appropriate check box. > 10. Click "Finish." > 11. The fix is complete. > > If you do not find any email access numbers listed: > > 12. Click on the Windows "Start" button. > 13. Select "Find" and then click on "Files or Folders." > 14. Type "pop.nv" in the "Named:" box and click on the "Find Now" > button. > 15. Once your computer has found the file, rename it. To do so: > (a) Right-click on the file, "pop.nv" > (b) Select "Rename" on the shortcut menu that appears and rename the > file as "pop.old" > (c) Press the "Enter" key on your keyboard. > > 16. Repeat steps 11 through 14 to rename "dialprof.nv" as > "dialprof.old" > 17. Download new access numbers and select both email and Web > numbers. > > > To update and change access numbers in Juno 5.0: > > 1. Click on the "Connection" menu. > 2. Select "Access Number Setup and Selection." > 3. The "Connection Setup: Configure Modem" dialog box will > appear. Select the modem you are using and click "Next". If you do > not see the "Connection Setup: Configure Modem" dialog box then > please move on to Step 4. > 4. Select "Basic Dialing Setup" and click "Next". > 5. Adjust any settings that require changing (such as your phone > number or whether you need to dial an extension to get an outside > line) and click "Next." > 6. Click on "Get New Access Number List." Juno will dial into the > central computers and retrieve the most recent list of access > numbers. If no new numbers have been added since the last time you > received access numbers, Juno will tell you that your phone number > list is already up-to-date. > 7. Click "Next" and select new access numbers. > 8. Click "Next," and review the phone numbers you have selected. > Make sure that Juno will dial a "1" or the area code when necessary, > by selecting the appropriate check box. > 9. Click "Finish." Juno will save your changes and close the > Access Numbers screen. > 10. The fix is complete. > > If you do not find any email access numbers listed: > > 11. Click on the Windows "Start" button. > 12. Select "Find" and then click on "Files or Folders." > 13. Type "pop.nv" in the "Named:" box and click on the "Find Now" > button. > 14. Once your computer has found the file, rename it. To do so: > (a) Right-click on the file, "pop.nv" > (b) Select "Rename" on the shortcut menu that appears and rename the > file as "pop.old" > (c) Press the "Enter" key on your keyboard. > > 15. Repeat steps 10 through 13 to rename "dialprof.nv" as > "dialprof.old" > 16. Download new access numbers and select both email and Web > numbers. > > Juno will save your changes and close the Access Numbers screen. > You'll now be able to connect to Juno using the access numbers > chosen. > > H. Deleting your Temporary Internet Files could solve the problem > you're facing. To do so, please follow the procedure below: > > 1. Go to your "Desktop." > 2. Right-click on the "Internet Explorer" icon. > 3. Select "Properties." > 4. Click on the "General" tab. > 5. Under "Temporary Internet Files" click on "Delete Files." > 6. Click "OK." > > If you are using the Juno integrated Web browser, then please follow > these instructions to clear the Temporary Internet Files: > > 1. Click on the "Options" menu. > 2. Select "Web Preferences" > 3. Click on the "Delete Temporary Files Now" button. > 4. When prompted, "Are you sure you want to delete your Temporary > Internet Files?" click "Yes." > 5. Click "OK." > > I. If you are still experiencing difficulties viewing Web sites, > complete the steps below to rename any extra copies of the > wsock32.dll file that may be located on your computer. > > 1. Click on the Windows "Start" button. > 2. Select "Find" and click on "Files or Folders." > 3. In the "Named:" box, type "wsock32.dll" > 4. Click on the "Find Now" button. > > You'll need to rename any copy of the wsock32.dll file that is NOT > located in the C:\Windows\System folder. To rename a file: > > (a) Click once on the file to highlight it. > (b) From the "File" menu, select "Rename." > (c) Type in a new name (for example, wsock32(old).dll). > (d) Press the "Enter" key on your keyboard for the new name to take > effect. > > 5. Repeat the steps above for each copy of the wsock32.dll file > on your system that is NOT in the C:\Windows\System folder. > 6. Try logging on to Juno again. If you are still unable to view > Web pages, proceed to Step (J) below. > > > J. If you still get this error, you will have to uninstall and > then reinstall Microsoft Dial-Up Networking. > > To do this, you will need the Windows 95, 98, or NT installation > discs in order to re-install these components. So make sure you have > these handy when you are ready to carry this through. > > Note: The following steps involve removing all the adapters on your > computer. If you are on a network, you may lose that adapter as > well. If you are on a network, you either must know which adapters > to leave on your system or remove all adapters and then reinstall > your network adapters after DUA and DUN/RAS have been refreshed. > > > To Remove DUA And DUN/RAS: > > 1. Click on the Windows "Start" button. > 2. Select "Settings" and then click on "Control Panel." > 3. On the "Control Panel" window that appears, double-click on > the "Network" icon. > 4. Click on the "Configuration" tab and remove all the components > that are installed by selecting them and clicking on the "Remove" > button. > 5. Click "OK" (You'll then be prompted to restart the computer; > Click "No") > 6. Go back to the "Control Panel" and double-click on the > "Add/Remove Programs" icon. > 7. Click on the "Windows Setup" tab. > 8. From the list, double-click on "Communications." > 9. Clear the check box next to "Dial Up Networking" by clicking > on it. > 10. Click "OK" and exit the "Add/Remove Programs" control panel by > clicking "OK" again. > 11. You will now be prompted to restart your computer. If you are > not prompted, click on the Windows "Start" button and select > "Shutdown." A window "Shut down Windows" will appear. Select the > check box next to "Restart your computer" and click "Yes." > > > > After restarting the computer: > > 1. Click on the Windows "Start" button. > 2. Select "Settings" and then select "Control Panel." > 3. On the "Control Panel" window that appears, double-click on > the "System" icon. > 4. Click on the "Device Manager" tab. > 5. Click on the plus sign (+) next to "Network Adapters." > 6. If anything appears below Network Adapters, select it and > click on the "Remove" button. > 7. Exit out of "Device Manager" by clicking "Close." > 8. While still in "Control Panel," double-click on the "Add New > Hardware" icon. > 9. Click "Next." > 10. Click "No" and then "Next" when asked if Windows should search > for new hardware. > 11. When given the list of hardware double-click on "Network > Adapter." > 12. Select "Microsoft" under "Manufacturer" list (on the left). > 13. Select "Dial-Up Adapter" under "Model" list (on the right). > 14. Click "OK." > 15. Click "Finish." > 16. You will now be prompted to insert your Windows CD. > 17. Insert the CD and click "OK." > 18. Upon installing the necessary files, you will be prompted to > restart your computer. If you are not prompted, click on the Windows > "Start" button and select "Shutdown." A window "Shut down Windows" > will appear. Select the check box next to "Restart your computer" > and click "Yes." > > > After installing the Dial-Up Adapter you will need to install > Dial-Up Networking and TCP/IP. It is important to verify that DUN > and TCP/IP have been reinstalled: > > 1. Click on the Windows "Start" button. > 2. Select "Settings" and then click on "Control Panel." > 3. On the window that appears, double-click on "Add/Remove > Programs" icon. > 4. Click on the "Windows Setup" tab. > 5. Double-click on "Communications." > 6. Ensure that the check box next to "Dial-Up Networking" is > selected. If the box is not selected: > (a) Select the check box next to "Dial-Up Networking" by clicking on > the empty box. > (b) Click "OK," and exit the "Add/Remove Programs" control panel by > clicking "OK" again. > (c) You will now be prompted for your windows CD. > (d) Insert the CD and click "OK." > > 7. Double-click on the "Network" icon. > 8. You should see "Dial Up Adapter" in the list. > 9. TCP/IP should also be listed. > > If TCP/IP is not listed: > (a) Click on the "Add" button. > (b) Select "Protocols." > (c) Click on the "Add" button. > (d) Select "Microsoft" from the list of Manufacturers (left side). > (e) Select "TCP/IP" from the list of Network Protocols (right side). > > (f) Click "OK" and exit the "Network Control Panel" by clicking "OK" > again. > (g) You'll now be prompted to insert the Windows CD. > (h) Insert the CD and click "OK." > (i) Upon installing the files, you will be prompted to restart the > computer. If you are not prompted, click on the Windows "Start" > button and select "Shutdown." A window "Shut down Windows" will > appear. Select the check box next to "Restart your computer" and > click "Yes." > > You have now refreshed your installation of DUN/RAS and DUA, thus > solving any problems that might be happening with these programs. > > > I hope you're able to find what you need from this email to get > connected again. If you have any further questions, please write > back with a detailed description of the problem you are facing, and > we will try to help you. > If you have any questions or problems with any aspect of this site, please feel free to contact me directly [EMAIL PROTECTED] Please do not post personal issues directly to the group. To unsubscribe from this list, send an email to [EMAIL PROTECTED] Thank you for using A-1 Computer Tech Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/A-1-Computer_Tech/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
