ok chirstopher, i finished the scan and yes it was a drive c scan. it 
took forever and then i did what u said and still nothing so i am 
assuming its time to get a new modem . good thing they don't cost 
much so i can do it myself . but i do want to thank all for your 
advice  i did learn something  . i now know i had bad clusters lol 
and what drive it was.oh and i have windows98 
                                      Thanks again.
p.s. if i have a problem putting in this new modem i will be back lol
                                        Joan




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