I just tried that and it didn't work. I did have a friend work on my computer. I know he put in more memory but I don't remember what else was done. If I deleted all the files, do you think it is safe to give away?
I really appreciate all this help Thank you Janice On 5/31/11, Donk <[email protected]> wrote: > The F10 method should work, unless... the hard drive has ever been > replaced, or reformatted? > If you've still got the original hard drive, try holding down F10, and > then pressing the power button (while still holding down F10). You def > should come to a menu with an option to restore the PC. > > The F10 method is the same as finding the HP Utility suite from within > windows - it's just a different way to get to the same place. > > The "restore" points you mention are not a way to totally erase the > computer. Those are just to go back to a recent date in case a problem > crops up. They don't erase anything except some of the system files. > > But try F10 again. Unless the hard drive has been altered, you should > be able to do a restore without any disks. > > Good luck, > Donk > > > On 5/30/2011 10:57 PM, Janice D wrote: >> Hi Donk, >> >> It didn't work pressing the F10 key and I don't have the license key to >> use >> the discs. >> >> Here is what I copied from the site you gave me: When I go to Start, All >> Programs, there isn't an HP tools or PC system recovery >> >> Is this unusual? >> >> [image: hide] >> Recovering from Windows XP >> <http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07145&lc=en&dlc=en&cc=us&product=461232#N81> >> Use the following steps to recover the computer from the Windows XP >> desktop: >> >> 1. Backup files from the My Documents folder and from other folders >> you >> may have created. >> 2. Disconnect all connected devices (such as the Personal Media Drive, >> USB drives, printer, and fax), remove media from drives, and remove >> any >> recently added internal hardware. Do not disconnect the monitor, >> keyboard, >> mouse, and power cord. >> 3. From the Windows XP desktop, click *Start* , *All Programs* , and >> then >> one of the following options: >> >> *NOTE:* The following options are for HP computers. Compaq computers >> will >> have similar options (for example, Compaq Tools). >> - *HP Tools* , and then *HP PC System Recovery* . >> - *Hewlett-Packard* , *hp pavilion pc tools* , and *hp pc system >> recovery* . >> - *PC Help& Tools* , and then *HP PC System Recovery* . >> A recovery Welcome screen appears. >> 4. Click *Yes* or *OK* to continue the recovery process. >> The computer restarts to the recovery program. If another welcome >> screen >> is displayed, click *OK* to continue. >> 5. Select one of the following procedures, depending on which recovery >> type you want to perform: >> - To perform a system recovery, click *Next* , and then click *Yes* >> - To perform a destructive recovery, click *Advanced* , (select >> *Destructive >> Recovery* ) and then click *Next* . >> >> *CAUTION:* * A destructive recovery will format the hard drive. >> This >> will delete all the information on the hard drive and reinstall >> Windows XP >> and the original software that came with the computer.* >> 6. Read and respond to each window and screen that appears. >> 7. After the System Recovery is complete, the computer restarts and >> continues into Windows setup. Complete the setup screens and wait >> until the >> PC finishes the setup. >> >> *NOTE:* It may take a long time to complete Windows setup. This time >> varies and may take over several hours. Recovery times are most >> affected by >> using recovery discs that were ordered from HP and/or the amount of >> files >> that were stored in the user account folders (for example, My >> Documents and >> the Desktop). >> 8. Before using your computer, update and protect your computer. For >> more >> information, refer to Things To Do After Performing a System Recovery >> in >> Windows >> XP<http://h10025.www1.hp.com/ewfrf/wc/doclink?lc=en&cc=us&product=461232&tmp_docname=c00276693>. >> 9. Re-install applications that you added after purchasing the >> computer, >> and any files that you have backed up. >> >> >> >> >> >> >> >> >> >> >> >> On Mon, May 30, 2011 at 10:26 PM, Donk<[email protected]> wrote: >> >>> >>> It appears your model does have the built-in recovery partition. You >>> can start it by pressing the power button and quickly tapping the F10 >>> key until you come to a menu. >>> Here's a link to the HP support site for your PC, and what to do if the >>> recovery fails: >>> http://bit.ly/izhq3h >>> I'm not sure what the menu options will be, but one of them should be to >>> completely erase and restore the PC. >>> >>> Before you start it's important to make the PC exactly like it was when >>> you first turned it on the day you bought it. That means disconnect any >>> devices you've added since then - such as personal media drives, >>> printers, scanners, cameras, camera-type memory cards, and other devices >>> that did not originally come with the PC. It's a good idea to even >>> unplug your internet cable (unless you've got wireless of course). If >>> the recovery finds any unfamiliar hardware it might freeze up and stop >>> working. >>> >>> If the worst case does happen, and you're left with a PC that won't >>> boot, you can possibly call Microsoft and try to talk them into giving >>> you a new key to reinstall from your XP disk. I dunno if they'll do >>> that or not since XP isn't even officially supported anymore. >>> >>> Let us know how it goes? >>> Good luck, >>> Donk >>> >>> >>> On 5/30/2011 10:05 PM, Janice D wrote: >>>> Hi Donk, >>>> >>>> It is the Pavillion a1000y >>>> >>>> I can't do it with the disc because I do not have the license key. >>>> Please >>>> tell me the few clicks to try. I hope it works. This woman really needs >>> it >>>> for her kids and it's been just sitting here. I would love to see it go >>> to >>>> good use, but I can't take any chances giving it away not knowing >>> everything >>>> is cleared off of it. >>>> >>>> Janice >>>> >>>> On Mon, May 30, 2011 at 6:44 PM, Donk<[email protected]> wrote: >>>> >>>>> What model HP is it? Most HP's come with a quick way to restore it to >>>>> the way it was the day you bought it - without using disks and just a >>>>> few clicks. It uses a hidden partition on the harddrive to install the >>>>> original factory default image. It's a lot faster than reinstalling the >>>>> whole OS - but if it fails you can still install XP from your disks. >>>>> >>>>> Good luck, >>>>> Donk >>>>> >>>>> >>>>> On 5/30/2011 11:53 AM, Recycle Diva wrote: >>>>>> Hi, >>>>>> >>>>>> Somebody asked for an old windows 98 computer for their kids and I >>>>>> have >>>>> this one sitting around but don't want to get rid of it until I do a >>>>> complete recovery to remove whatever I have on there. I don't remember >>> how >>>>> to do it. Can you help me? >>>>>> Thank you. >>>>>> Janice >>>>>> >>>>>> >>>>>> >>>>>> ------------------------------------ >>>>>> >>>>>> If you have any questions or problems with any aspect of this site, >>>>> please feel free to contact me directly [email protected] Please do >>> not >>>>> post personal issues directly to the group. >>>>>> To unsubscribe from this list, send an email to >>>>> [email protected] >>>>>> Thank you for using A-1 Computer TechYahoo! 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