Just wanted to follow up for the AG-Tech archives. Turns out the person was using an "Velocity 128 made by STB" video card which used NVIDIA drivers.... not one of the higher end video cards ;-)
He ended up installing on a different computer and all is fine - so the problem was never actually solved, but I assume it was a video card/driver issue. Thanks for all your help/input. Todd Many Ayromlou wrote: > Hi Todd, > > I would check his graphics card. Does it support hardware overlays. I > think that's needed for VIC and if you don't have it you get blank > windows. I had a problem similar to this on a machine with a built in > card and a quad G200 PCI. The quad card needed a certain driver version > otherwise it didn't support the vic overlay calls and I would end up > with blank video windows. In my case also, if I moved the tiled VIC > window around and went over the boundry of the built-in card and the > G200 it would do the same thing (greyed rectangles instead of the video > thumbnails). > > I would check to see if the card has support and also check on the > driver version. > > TTYL > Many > On 25-Oct-05, at 5:11 PM, Todd Zimmerman wrote: > >> Hey all - looking for help/suggestions... >> >> I've just helped a user set up a new personal node and he is >> reporting an odd problem with vic. >> >> We successfully set up a VideoService and restarted video. From my >> side (the remote side), all is >> working well. I can see the person's video fine, so the camera is >> working well and vic is properly >> sending the camera feed out. >> >> The problem is on his side (the local side). The video feeds (and >> thumbnails) on his side are >> greyed out. Before you suggest he's using a videoproducer service >> instead of a videoservice - or has >> the sources muted, this isn't the case. It is definitely a video >> service, and in fact, we've run >> vic from the command line and have had the same experience. The >> 'mute' buttons are NOT activated; >> however the symptoms are identical to that. Toggling the mute >> buttons does nothing. >> >> One of extenuating circumstance that may be affecting this is that >> the user is in France - and is >> using a French language version of Windows.... not sure if this would >> affect things, but thought I'd >> throw it out there anyway. >> >> Anyone seen this behavior before? Its AG2.4 with recommended python, >> wxpython etc - and other >> videoconferencing technologies (netmeeting) work fine. >> >> Thoughts? Ideas? >> >> Thanks in advance, >> >> Todd >> >> -- >> Collaboration & Visualization Technician >> WestGrid - www.westgrid.ca >> IRMACS - www.irmacs.com >> Ph. 604.268.6979 >> Todd Zimmerman - to...@sfu.ca >> >> >
