Hi Todd, I would check his graphics card. Does it support hardware overlays. I think that's needed for VIC and if you don't have it you get blank windows. I had a problem similar to this on a machine with a built in card and a quad G200 PCI. The quad card needed a certain driver version otherwise it didn't support the vic overlay calls and I would end up with blank video windows. In my case also, if I moved the tiled VIC window around and went over the boundry of the built-in card and the G200 it would do the same thing (greyed rectangles instead of the video thumbnails).
I would check to see if the card has support and also check on the driver version. TTYL Many On 25-Oct-05, at 5:11 PM, Todd Zimmerman wrote: > Hey all - looking for help/suggestions... > > I've just helped a user set up a new personal node and he is > reporting an odd problem with vic. > > We successfully set up a VideoService and restarted video. From my > side (the remote side), all is > working well. I can see the person's video fine, so the camera is > working well and vic is properly > sending the camera feed out. > > The problem is on his side (the local side). The video feeds (and > thumbnails) on his side are > greyed out. Before you suggest he's using a videoproducer service > instead of a videoservice - or has > the sources muted, this isn't the case. It is definitely a video > service, and in fact, we've run > vic from the command line and have had the same experience. The > 'mute' buttons are NOT activated; > however the symptoms are identical to that. Toggling the mute > buttons does nothing. > > One of extenuating circumstance that may be affecting this is that > the user is in France - and is > using a French language version of Windows.... not sure if this > would affect things, but thought I'd > throw it out there anyway. > > Anyone seen this behavior before? Its AG2.4 with recommended > python, wxpython etc - and other > videoconferencing technologies (netmeeting) work fine. > > Thoughts? Ideas? > > Thanks in advance, > > Todd > > -- > Collaboration & Visualization Technician > WestGrid - www.westgrid.ca > IRMACS - www.irmacs.com > Ph. 604.268.6979 > Todd Zimmerman - to...@sfu.ca > >
