Hi Vic: See comments inline...
Victor Babson wrote: > Hey Ivan, > > Thanks for the response. Stay outta this. It's `tween me and Tom! :) > > Seriously, I did make a note in my documentation that turn around time is > usually within a few hours but will take longer if requested during the > weekend. Even so, if I didn't send an email, when do you think I would have > gotten my cert? There are three of us signing certs. Under normal circumstances, this should result in certs being signed about once each day. Sometimes it takes longer. I'm sure your cert would have been signed on Wednesday morning, which woulda been 48-49 business hours from the request. > > I hope this isn't coming across as negative or pushy, or rude. You both > should know me enough to realize I'm not like that. I'm just wondering the > best way to address this. Oh, yes, I know you better than that. No problem, Vic. > > Is there a spool of sorts that someone makes an effort to view and sign > certs every other day? It could be a misconstrued view I have, but I've > seen posts where it seems some requests had slipped through the cracks. Is > the best plan to wait? I can write the documentation to say request cert > and wait until it's signed. But what if a week goes by and the user still > has no cert. You know I would write you :) but a first-time user to AG > might see this as normal. You'll never wait a week for a cert. In the great majority of cases, we sign certs according to the schedule we've claimed. There are occasional slips. Some of the mail you see also results from other problems, such as people jumping the gun (I requested my cert this morning, where is it?), a cert request that has been denied but the person hasn't found the notice in his mail, etc. The upcoming 2.4 release will include automatic request/retrieval of an anonymous cert, so users won't be faced with the burden of waiting two days for an identity cert before they can use the software. This should simplify things to some extent (and will affect the document you're writing). With the 2.3 software, an anonymous cert can be requested manually, retrieved immediately, and used in exactly the same manner as an identity cert. If you have any other concerns, let me know. > > Give me two more pence and I'll leave you alone. > > Thanks again and keep up the tremendous job! > > --Vic > > P.S. Tom, you gonna let this guy speak for you or what? :) Not for me, but for project-related stuff, sure: He's pretty knowledgeable :-) > > > -----Original Message----- > From: owner-ag-t...@mcs.anl.gov [mailto:owner-ag-t...@mcs.anl.gov] On Behalf > Of Ivan R. Judson > Sent: Thursday, August 04, 2005 12:29 AM > To: 'Victor Babson'; ag-t...@mcs.anl.gov > Subject: RE: [AG-TECH] Certificate request > > > Hey Vic, > > I'd suggest not counting Saturday/Sundays into the 48 hours, since nobody is > paid to work those days :-) > > just my $0.02. > > Cheers! > > --Ivan > > >>-----Original Message----- >>From: owner-ag-t...@mcs.anl.gov >>[mailto:owner-ag-t...@mcs.anl.gov] On Behalf Of Victor Babson >>Sent: Wednesday, August 03, 2005 10:04 PM >>To: ag-t...@mcs.anl.gov >>Subject: RE: [AG-TECH] Certificate request >> >>Hey Tom, >> >>Thanks for the cert and thanks for the reply. I knew of the >>loose promise of having a cert within 48 hours. >> >>I am working on a documentation project and I am doing video >>captures for folks who need it. I wanted to request an >>identity cert, show how to check the status and then import >>it when ready. >> >>I just started to worry that my request didn't get through >>since it had been over 80 hours... >> >>Your extra information helps me in writing my documentation, >>so thanks! But before I include the ag-tech mailing list for >>the technically challenged and cert requests start flying in >>like crazy, what would you recommend I put for my >>users/readers to do in the event a case like this is >>repeated? Should I write that they should request another >>cert? Should I list ag-tech and instruct them to send an email? >> >>Again, I know the difference between the anon cert and the >>others, but consider 48 hours to be a reasonable turn-around >>time. Thanks in advance for your help. >> >>--Vic >> >> >>-----Original Message----- >>From: owner-ag-t...@mcs.anl.gov >>[mailto:owner-ag-t...@mcs.anl.gov] On Behalf Of Thomas D. Uram >>Sent: Wednesday, August 03, 2005 12:50 AM >>To: Victor Babson >>Cc: ag-t...@mcs.anl.gov >>Subject: Re: [AG-TECH] Certificate request >> >>Hey Victor: >> >>I just signed your certificate. If you have any trouble with >>it, let us know (ag-i...@mcs.anl.gov). >> >>If the certificate request tool doesn't tell you of a >>problem, you should be able to safely assume that the request >>succeeded. Because these certificates are signed manually, >>we claim a two-day turnaround on them (but usually do better >>than that). If you need a cert in a hurry, you could >>optionally request an anonymous cert, which is signed >>automatically and available immediately. >> >>Tom >> >> >> >> >>Victor Babson wrote: >> >>>I requested a certificate on Saturday (July 30^th ) at 03:19:13 PM >>>Eastern time. >>> >>> >>> >>>How can I check to make sure this request was received and I'm not >>>checking the status in vain? >>> >>> >>> >>> >>> >>> >>> >>> >>> >>>--Vic >>> >>> >>> >>> >>> >> >> > >
