I have sent her the mail. Others may follow suit by substituting my name and signature with theirs, if composing a suitable message is a bother.
From: Asudani, Rajesh Sent: Friday, December 18, 2015 1:32 PM To: 'chair...@sbi.co.in' Subject: CAPTCHHA in internet banking-alternative arrangement for blind Importance: High Madam Recently SBI has introduced CAPTCHHA in its net banking. As a rule, the transactions are OTP based, and so appending CAPTCHHA to log in seems one more additional layer of security to protect the customers and the bank from frauds. Be it as it may, you would surely appreciate that being visual, CAPTCHHA makes the internet banking totally inaccessible for the blind customers. So, we call upon you to keep your internet banking which is one of the most accessible products in the industry, as such, and introduce an alternative arrangement for the blind customers. It would also comply with WCAG2 guidelines for accessibility. OTP is the most suitable alternative, I think, as the mobile number of the customer is already registered with SBI and OTP is already generated for post log in transactions. So, providing OTP after keying in username and password by the blind customer would take care of accessibility. IRCTC, indian railway's ticket booking site is already doing authentication by OTP in case of blind users. Please do take urgent and immediate steps in this directions as by keeping blind customers out of its internet banking, SBI is violating not only their fundamental rights but is also militating against financial inclusion. Hope to see results soon. सादर / With thanks & Regards राजेश आसुदानी Rajesh Asudani सहायक महाप्रबन्धक AGM बाजार आसूचना ईकाई MIU भारतीय रिजर्व बैंक Reserve Bank of India नागपुर Nagpur 0712 2806846 President VIBEWA Co-Moderator VIB-India A-pilll = Action coupled with Positivity, Interest, Love, Logic and laughter. ________________________________ Caution: The Reserve Bank of India never sends mails, SMSs or makes calls asking for personal information such as your bank account details, passwords, etc. It never keeps or offers funds to anyone. Please do not respond in any manner to such offers, however official or attractive they may look. Notice: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this email by error, please notify us by return e-mail or telephone and immediately and permanently delete the message and any attachments. The recipient should check this email and any attachments for the presence of viruses. The Reserve Bank of India accepts no liability for any damage caused by any virus transmitted by this email. Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
