Not just banking, but all other areas too! In fact should not have lost an opportunity due to incompatible issues. I think we should make the maximum use of Digital India campaign to make all the sites and apps screen reader friendly!On 12/11/16, nitesh gupta <[email protected]> wrote: > Ya I also agree. we all need to fight to make Indian banking accessible. > > On 12/10/16, bhawani shankar verma <[email protected]> wrote: >> unfortunately, while designing accessibility companies don't ask or take >> suggestions from end users before designing. accessibility is our right >> and >> >> we must fight jointly. >> >> >> ----- Original Message ----- >> From: "Amar Jain" <[email protected]> >> To: <[email protected]> >> Sent: Saturday, December 10, 2016 2:05 PM >> Subject: [AI] HDFC's Talking ATM Implementation: my experience >> >> >>> Dear All, >>> >>> As most of us are aware that the Reserve Bank of India (the "RBI" ) in >>> July 2014 made it mandatory for banks to have 25% of their ATMs enabled >>> for talking prompts so that blind customers among others can use ATM >>> services independently. Sharing below my experience with HDFC Bank >>> Limited >>> (the "Bank" ) so far. >>> >>> 1. Braille Enabled ATM Card >>> >>> The Bank has put in a special card infrastructure in order for the >>> Bank's >>> customers to use this facility. In order for the Bank's ATMs to provide >>> talking prompts, the customer is required to request for a Braille >>> enabled >>> ATM card. >>> >>> The card has no special features, other than a code to which the card is >>> mapped so that the machine can detect that this card requires talking >>> prompts. >>> >>> Due to lack of awareness about this product in the Bank, you may need to >>> write to Managing Director, so that the senior management can help you >>> get >>> this card smoothly. The e-mail address is: [email protected] >>> You willl be required to fill an e-edge form, for requesting this card, >>> and the special card code will be mentioned on the form. Due to >>> confidentiality reasons, that cannot be disclosed in a public domain. >>> >>> 2. Activation and Services >>> >>> Once you get the card, you will be required to activate the same using a >>> 4 >>> digit PIN. At the moment, my experience suggests that the card is not >>> configured to activate using the one time password sent on your mobile. >>> >>> The card gives you Language Selection options between Hindi and English. >>> Not all the services are enabled for talking prompts. In my experience, >>> only Balance Enquiry, PIN Change, Cash Withdrawal, are some of the >>> services which constitutes part of basic banking are enabled for talking >>> prompts. >>> >>> 3. Some Observations >>> >>> From the Bank sources, I understand that approximately 10000 ATMs are >>> configured for this service. However, I have no official confirmation >>> for >>> the same. Apart from the same, I have following observations on the >>> implementation: >>> >>> A. No security measures: the ATMs have no security measures such as >>> dimming the screen, or ensuring that the audio is played only when the >>> headphone is plugged in. This makes it slightly less secured. >>> >>> B. No prompts for Input and Errors: No prompts are provided while keying >>> in the digits such as on the amount screen. However, it is helpful to >>> note >>> that at the same time no prompt is given while entering the PIN. >>> >>> Also, in my experience, some prompts are not provided for error screens >>> such as 'card is invalid' if you try to insert a card, which is closed >>> due >>> to wrongly entered PIN / OTP after a number of attempts. >>> >>> C. Non-bank Customers Deprived: like most of the other banks, the >>> non-bank >>> customers i.e. those who do not have a HDFC account cannot make use of >>> this network which deprives such customers from using ATM network of the >>> Bank. >>> >>> Over all, while it is good to see that for compliance, a step is taken, >>> but a lot is yet to be done. >>> >>> Note: the entire write-up is based on my personal observations and >>> experience. >>> >>> Regards, >>> Amar Jain >>> >>> >>> >>> Register at the dedicated AccessIndia list for discussing accessibility >>> of >>> >>> mobile phones / Tabs on: >>> http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in >>> >>> >>> Search for old postings at: >>> http://www.mail-archive.com/[email protected]/ >>> >>> To unsubscribe send a message to >>> [email protected] >>> with the subject unsubscribe. >>> >>> To change your subscription to digest mode or make any other changes, >>> please visit the list home page at >>> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in >>> >>> >>> Disclaimer: >>> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >>> the person sending the mail and AI in no way relates itself to its >>> veracity; >>> >>> 2. AI cannot be held liable for any commission/omission based on the >>> mails >>> >>> sent through this mailing list.. >>> >> >> >> >> Register at the dedicated AccessIndia list for discussing accessibility >> of >> mobile phones / Tabs on: >> http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in >> >> >> Search for old postings at: >> http://www.mail-archive.com/[email protected]/ >> >> To unsubscribe send a message to >> [email protected] >> with the subject unsubscribe. >> >> To change your subscription to digest mode or make any other changes, >> please >> visit the list home page at >> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in >> >> >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the >> person sending the mail and AI in no way relates itself to its veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the >> mails >> sent through this mailing list.. >> > > > -- > Skype: nitesh.gupta185 > officer, Oriental bank of commerse, in Lucknow. > "good person is not one who thinks good but he is one who does good. > > > Register at the dedicated AccessIndia list for discussing accessibility of > mobile phones / Tabs on: > http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > > To unsubscribe send a message to > [email protected] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, please > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of the > person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. >
-- Best, MRS "It's better to be hated for what you are than to be loved for what you are not". - Unknown Sent from my iPad Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
