Dear all, One may require a signboard when one is dealing with large number of people particularly in a customer care kind of work. This is true when one's disability is not obvious or invisible.
I have seen a signboard in one shopping mall - it was written " This cash counter is managed by our disabled team member. We request your cooperation". I saw a hearing impaired person behind this particular counter. He was taking slightly more time than others, as communicating with him about exact change was not as fluent as compared to others. It was a crowded mall but no one complained - I was off course there for a brief period of time. But later I found that disabled people working there are quite satisfied. Thought sharing this might be helpful in this discussion. Regards Shampa Sengupta On 31 Jan 2017 1:59 p.m., "Srinivasu Chakravarthula" <[email protected]> wrote: > Hello Sazid, > I totally agree things has to be done without any genuine delay. What make > you to think you would not be able to perform the tasks without delay? Can > you please describe what kind of duties would you be performing? If my > knowledge is correct, you may work on something like 1. Answering questions > about train departure / arrival, platform numbers etc., 2. Selling of > platform tickets > > Are you provided with a computer and a screen reader? > > As we are talking about inclusion, we should also look for solutions that > makes us productive at work place. Since I do not know ground reality of > your job, need some more information to put our brains together for a > win-win results for both you, railways and your customers. > > Best wishes, > > Regards, > > Srinivasu Chakravarthula - Twitter: http://twitter.com/CSrinivasu/ > Website: http://www.srinivasu.org | http://serveominclusion.com > > Let's create an inclusive web! > > Lead Accessibility Consultant, Informatica > Hon. Joint Secretary, The National Association for the Blind, Karnataka > Branch > > On Tue, Jan 31, 2017 at 1:16 PM, sazid shaik <[email protected]> > wrote: > > > dear list, > > can you please what will happen if i keep a board. officers will be > > in favour of passengers, they will take take action if complaint > > launches. especially in railways passengers want their things to done > > immediagely. they can wait hours in other places but at railway > > ticket counters/enquiry they loss their patience and want their things > > done without any delay. > > > > thanks and regards, > > sazid > > > > > > On 1/31/17, Dinesh Kaushal <[email protected]> wrote: > > > We would all have different opinions. In general I would not like to > put > > > such a board, but your situation is different. > > > > > > So I would suggest putting up the board as an experiment and see if > that > > > makes the difference. Also let your manager know in advance that if you > > > don't like the results due to any reason you would remove it. Important > > > thing is to keep the decision in your hand. > > > > > > -----Original Message----- > > > From: AccessIndia [mailto:[email protected]] On > > Behalf > > > Of Kanchan Pamnani > > > Sent: Tuesday, January 31, 2017 12:09 PM > > > To: 'AccessIndia: a list for discussing accessibility and issues > > concerning > > > the disabled.' <[email protected]> > > > Subject: Re: [AI] how to educate railway [passengers? > > > > > > Just think about it a little more sazid. I don't like the thought of > the > > > signboard. You could ask one of your sighted friends to observe you and > > > make > > > suggestions on how to tackle the situation. Eye contact is easier if > you > > > can > > > follow the voice of the other person and also you should measure the > hole > > > through which you have to speak in the window. > > > Your situation I know is different but > > > I lost sight late in life. Lots of old friends did not realise that I > had > > > become blind because for one reason or another I had not met them > during > > > the > > > transition from sight to blindness. Some of them would suddenly come up > > to > > > me and I would look through them. Only when I heard their voice, would > I > > > react. I lost one friend but others stayed with me. When this one > > > individual > > > came up to me and said hi I ignored him because I could not recognise > > his > > > voice, he was very upset and actually told his friend that he knew me > > and > > > he wasn't trying to make a new acquaintance and was surprised that I > had > > > given him such a cold reception. Before I could explain he walked off. > > > That's when I thought to myself- do I require to wear a signboard on my > > > back > > > to tell the world I have become blind? > > > Kanchan > > > > > > -----Original Message----- > > > From: AccessIndia [mailto:[email protected]] On > > Behalf > > > Of sazid shaik > > > Sent: 31 January 2017 11:38 > > > To: AccessIndia: a list for discussing accessibility and issues > > concerning > > > the disabled. > > > Subject: Re: [AI] how to educate railway [passengers? > > > > > > dear friend, as there will be no time to ask and to respond with them. > > > another thing is that the tendency of passenger will be in complaint > > nature > > > this is universal. i am not talking about all passengers but few will > > > argue > > > why blind was posted here. in my counter actually platform ticket has > to > > > be > > > issued but i was exempted from this duty. > > > people will stand infront of me they think that they are watching by me > > but > > > i cannot see them i will be silent after a while he/she will ask > platform > > > ticket when i tell them that the tickets will be issued on next counter > > > they > > > will get angry and shout on me. they do not listen a single word. to > > > avoid > > > this type of bitter taste i think so that sign boards are essential. > > > please > > > correct me dear friends. > > > > > > sazid > > > > > > On 1/31/17, Srinivasu Chakravarthula <[email protected]> wrote: > > >> Sazid, > > >> Me being a person with low vision, I may not be perfect to talk from > > >> prospective of person with total blindness. But I believe, you may be > > >> able to develop eye contact (if not accurately) to passenger from > their > > > voice. > > >> One reason I discourage about sign boards etc., is that it's general > > >> tenancy that when they see such a signage, they may try to avoid and > > >> use another counter. Also, as long as you are able to provide them > > >> information, they may not really care about your eye contact; but yes, > > >> eye contact would be essential as there would be many passengers and > > >> they would want to know who are you addressing. Other way would be > > >> quickly ask for their name while you are looking up for information > > >> that they needed, this way you can respond with their name as Mr. > > >> Srinivasu etc., > > >> > > >> This would be one way to raise awareness too. > > >> > > >> Good luck, > > >> > > >> > > >> Regards, > > >> > > >> Srinivasu Chakravarthula - Twitter: http://twitter.com/CSrinivasu/ > > >> Website: http://www.srinivasu.org | http://serveominclusion.com > > >> > > >> Let's create an inclusive web! > > >> > > >> Lead Accessibility Consultant, Informatica Hon. Joint Secretary, The > > >> National Association for the Blind, Karnataka Branch > > >> > > >> On Tue, Jan 31, 2017 at 10:44 AM, sazid shaik > > >> <[email protected]> > > >> wrote: > > >> > > >>> Dear list, > > >>> As you know that I am working in railway enquiry counter in which i > > >>> has to interact with many passengerss. Yesterday as my routine work > > >>> is contiuned one of our headwaters officer observed me and told to > > >>> my section supervisor that i am not making eye contact with the > > >>> passenger. After my supervisor told him that I am a visually > > >>> challenged person he asked to keep any sign board stating that this > > >>> counter is unning by a blind. In my view he is correct many of times > > >>> many passengers complaint the same with me when i told the fact they > > >>> regretted. hence i request you how should i keep a sign board and > > >>> what should it should be written? without hurting our dignity. As > > >>> public dealing is a difficulttask in railways. > > >>> > > >>> thanks and regards, > > >>> sazid > > >>> > > >>> > > >>> Register at the dedicated AccessIndia list for discussing > > >>> accessibility of mobile phones / Tabs on: > > >>> http://mail.accessindia.org.in/mailman/listinfo/mobile. > > >>> accessindia_accessindia.org.in > > >>> > > >>> > > >>> Search for old postings at: > > >>> http://www.mail-archive.com/[email protected]/ > > >>> > > >>> To unsubscribe send a message to > > >>> [email protected] > > >>> with the subject unsubscribe. > > >>> > > >>> To change your subscription to digest mode or make any other changes, > > >>> please visit the list home page at > > >>> http://accessindia.org.in/mailman/listinfo/accessindia_acces > sindia.or > > >>> g.in > > >>> > > >>> > > >>> Disclaimer: > > >>> 1. 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AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
