Dear Sazid, I worked in a bank branch at the enquiry desk where I had to handle hundreds of customers everyday. Never I faced any problem where a customer/colleague complained about not making eye contact. I am surprised that customers are complaining in railways about this.
Now coming to the solution, 1. You can have a board saying, "Oral enquiries; Counters x and y for platform tickets". 2. In my case I was uncomfortable in a counter. Therefore I used to have a table and chair where I took enquiries from only one side so that I would be handling only one customer at a time. Is something like that possible? 3. Though difficult, make the first greet to the passenger with a smile. That usually calms down. Having said this, it depends on the mood of the other person as well. On 1/31/17, Sakina Dhariwala <sfd100...@gmail.com> wrote: > Hi, I think u should wear dark glass speks or gogels. > > ----- Original Message ----- > From: "sazid shaik" <ashwaqahmed....@gmail.com> > To: "access" <accessindia@accessindia.org.in> > Sent: January 31, 2017 10:44 AM > Subject: [AI] how to educate railway [passengers? > > >> Dear list, >> As you know that I am working in railway enquiry counter in which i >> has to interact with many passengerss. Yesterday as my routine work >> is contiuned one of our headwaters officer observed me and told to my >> section supervisor that i am not making eye contact with the >> passenger. After my supervisor told him that I am a visually >> challenged person he asked to keep any sign board stating that this >> counter is unning by a blind. In my view he is correct many of times >> many passengers complaint the same with me when i told the fact they >> regretted. hence i request you how should i keep a sign board and >> what should it should be written? without hurting our dignity. As >> public dealing is a difficulttask in railways. >> >> thanks and regards, >> sazid >> >> >> Register at the dedicated AccessIndia list for discussing accessibility of >> >> mobile phones / Tabs on: >> http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in >> >> >> Search for old postings at: >> http://www.mail-archive.com/accessindia@accessindia.org.in/ >> >> To unsubscribe send a message to >> accessindia-requ...@accessindia.org.in >> with the subject unsubscribe. >> >> To change your subscription to digest mode or make any other changes, >> please visit the list home page at >> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in >> >> >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the person sending the mail and AI in no way relates itself to its >> veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the mails >> >> sent through this mailing list.. > > > > Register at the dedicated AccessIndia list for discussing accessibility of > mobile phones / Tabs on: > http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in > > > Search for old postings at: > http://www.mail-archive.com/accessindia@accessindia.org.in/ > > To unsubscribe send a message to > accessindia-requ...@accessindia.org.in > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, please > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of the > person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > -- G. Vamshi Mobile: +91 9949349497 Skype: gvamshi81 WWW.VIBEWA.ORG EQUALITY AND DIGNITY Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
