I managed to access my files. Although the hole issue is still a puzzle to me. Forwarded messages.
----- Original Message ----- From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Thursday, December 06, 2007 5:29 PM Subject: Re: Re: Compaq Presario C501NR Notebook PC e-mail Hello Vetrivel, Thank you for writing back to us with the required information. In reviewing your message, I understand that the some of the files which you have burnt with XP is not recognizing by the windows vista and the folder appears as empty. But those CD's are fine and they work well with XP systems. I will certainly assists you in this regard. This issue could be due to correpted CD DVD drivers. In order to resolve the issue I request you perform the below given steps. STEP 1: ====== Reinstall the CD DVD drve -------------------------- 1. Click Start, and enter "device manager " into the Start Search field. 2. Click the plus sign ( + ) next to DVD/CD-ROM Drives . If DVD/CD-ROM Drives is not in the list, skip to Step 2 to reseat the drive cables. 3. Select the drive name, click the uninstall button, and wait about five seconds. 4. Click Action , select Scan for Hardware changes , and then wait for Windows to find and install the CD/DVD drive. 5. When done, the drive name should appear in a Windows message and in Device Manager 6. Open the CD/DVD-Rom drive category again and do the following actions depending on what is shown in DVD/CD-ROM Drive. STEP 2: ====== Download and install the patch from the following web site: http://www.dougknox.com/xp/scripts/xp_cd_dvd_fix.vbs Once you download this file, double-click the downloaded file to update the Windows Registry. Restart the computer when prompted. I am sure the above information helps you. If you require further assistance or if the problem persists, please contact us anytime. We are committed to ensuring your satisfaction with our products, as well as our service. We will be glad to assist you further. Sincerely, Raine HP Total Care ***Do Not Delete Service Ticket Number*** {ticketno:[8005814784]} ***Do Not Delete Service Ticket Number*** Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support. -----Original Message----- From: [EMAIL PROTECTED] Date: 12/06/2007 14:20:55 EST To: [EMAIL PROTECTED] Cc: Subject: Re: Compaq Presario C501NR Notebook PC e-mail supp Hello Raine, Those CDs were burnt almost three years ago and I just used the usual CD burning method within XP. Those were burnt in a format known as CDFS. I am having this problem particularly with MP3 CDs. Interestingly; half of the folders in all those CDs can be easily accessed while the remaining ones appear empty. I tried copying those folders to a flash disk in XP systems, but they are shown empty in that as well. Since those CDs are working fine with XP, I don't see any problem with CD disks. Nor do I see any issue with the hardware since it is able to read/write most of the CDS. So there seems to be a software issue and I did so much of online research through HP/Microsoft vista pages, but no use and no patch seems to be available.So let me know what to do with it. Best Regards, Vetri. On 12/5/07, [EMAIL PROTECTED] wrote: > > Hello Vetrivel, > > Thank you for contacting HP Total Care. > > I would like toinform you that, I do not have enough information to answer > you in this regard. Please provide a detailed description of the issue you > are experiencing, so that we can investigate the issue and find the > solution. Please provide the following information: > > * In which format you have burnt the CD's. > > * Which software youhave used to burn the CD's. > > Please get back to me with the information requested above as it is > important that I resolve your issue in a timely manner. > > > Sincerely, > Raine > HP Total Care > > ***Do Not Delete Service Ticket Number*** > {ticketno:[8005814784]} > ***Do Not Delete Service Ticket Number*** > > Our advice is strictly limited to the question(s) asked and is based on > the > information provided to us. HP does not assume any responsibility or > liability for the advice given and shall not be liable for any direct, > indirect, special, incidental or consequential damages in connection with > the use of this information. Always back up your data. > For more information, including technical information updates, please > visit > our Web site at http://www.hp.com/support. ----- Original Message ----- From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Friday, December 07, 2007 6:01 PM Subject: Re: Re: Re: Compaq Presario C501NR Notebook PC e-m Hello Vetrivel, Thank you for contacting HP Total Care. >From your message, I understand that the issue still persists even after performng the steps given in the previous email. To isolate the issue, I request you please, check for the windows update on your notebook and get back to us with the results. I hope the above information helps you. If you have further questions, please reply to this message and we will be happy to help you. Sincerely, Raine HP Total Care ----- Original Message ----- From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Friday, December 07, 2007 9:23 PM Subject: Re: Re: Re: Re: Compaq Presario C501NR Notebook PC Hello Vetrivel, Thank you for writing back to us. >From your mail, I understand that the issue doesn't resolve even after performing the steps given in the previous emails. To isolate the issue, I request you please download and install the software from the below given link which will recover the data from the CD's. http://www.isobuster.com/isobusterdownload.php NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site. I hope the above information helps you. If you require further assistance or if the problem persists, please contact us anytime. We are committed to ensuring your satisfaction with our products, as well as our service. We will be glad to assist you further. Sincerely, Raine HP Total Care To unsubscribe send a message to [EMAIL PROTECTED] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
