Re: [AI] Response from SBI on Capture.

Tue, 27 Aug 2019 10:45:26 -0700

Friends, there's still a work around to play the audio captcha on the SBI site with Internet Explorer. Although there's no labled button to play the audio captcha, if you check the box for audio captcha, and then turn your virtual cursor off by hitting insert+z, then pressing control+P will play the audio captcha and you can repeat it as many times as you can. However, there's a catch to it, once you land up on the login page of SBI, you'll first have to allow windows media plugin by pressing Alt+N if you get the promtp. You can then allow the same by choosing always allow so that you don't have to do it again and again. I've done it successfully and am now able to listen to the captcha using IE11. 
Thanks.
----- Original Message ----- From: "Mahesh S. Panicker" <[email protected]> To: "AccessIndia: a list for discussing accessibility and issues concerning the disabled." <[email protected]> 
Sent: Tuesday, August 27, 2019 8:37 PM
Subject: Re: [AI] Response from SBI on Capture.



I agree we need to be constructive even in our criticism. But that
doesn't mean our concerns are any less important. If they bring in
captcha without any accessible alternative, that is a trash move for
us and is not in line with the letter and spirit of the law of the
land and they need to be told the same. But when they have listened to
us and introduced voice captcha that is a a mostly working but not
adequate solution, think we need to be milder the we approach them,
need to consistently give feedback and try and make them understand
our perspective better.
In any case, whether captcha is a major security feature is highly
disputed by tech experts themselves, so in bringing about such a
rather unreliable solution, don't think the bank can get away by
saying that security is more important than accessibility. Remember
many of the global banks, even banks bigger than SBI across the globe,
many of them don't use captcha. One thing I am concerned about the SBI
move, is that the country's largest bank is also a trend setter. So if
other banks would also start on the same front, then we surely will
have a huge problem on our hands as many have an atrocious record in
dealing with concerns of visually impaired and other disabled people.
so while we do need to be constructive and non-confrontational as much
as possible, we need to be strong too.

On 8/27/19, Vetrivel Murugan Adhimoolam <[email protected]> wrote:

I fully agree. At least we should acknowledge the fact that lobbying
or not, they have taken accessibility a bit seriously than several
other banks. We can certainly lead them in right direction through
constructive criticism. Instead of saying: Hey what you are doing is
unacceptable, Hey, this is great. But could you also look in to better
solutions like OTP? This way we can make them understand our
requirement even better.

On 27/08/2019, Srinivasu Chakravarthula <[email protected]> wrote:

We need to be careful in what we say to deal with this isue. While it's
true that solutions experimenting by SBI may not be fully acceptable but
SBI says they continue to provide better solution. For sure, security
comes
first than accessibility. So rather than criticising their solutions, it's 
important we send in constructive feedback including some practically
possible solutions. For such a large bank, it's not possible to just pick 
a
solution like Google's reCAPTCHA and implement; they need to examine a lot of factors. Else as they have rightly said, money of crores of people will 
be at risk.

There is some work happening on CAPTCHA at W3C too.
https://www.w3.org/TR/turingtest/

Regards,

Srinivasu Chakravarthula - Twitter: http://twitter.com/CSrinivasu/
Website: http://www.srinivasu.org | http://serveominclusion.com

Let's create an inclusive web!

Lead Accessibility Consultant, Informatica



On Tue, Aug 27, 2019 at 11:26 AM Viraj Kafle <[email protected]> wrote:


Hi all,
Audio captcha not working on many browsers like Safari. Also, it won't be accessible for people with hearing impairment. Even for visually impaired 
people it won't be feasible in many circumstances. Hence advocacy must
continue for OTP option to verify user or else to do away with captcha
altogether.

Regards.


Viraj

> On 27-Aug-2019, at 10:46 AM, deepak singla <[email protected]>
> wrote:
>
> it is also working with firefox
>
>> On 8/27/19, George Abraham <[email protected]> wrote:
>> Just a thought, why should the Bank dictate as to what browser >> should 
>> be
>> used? Shouldn't the service be accessible to any browser the >> customer 
>> prefers?
>>
>> -----Original Message-----
>> From: AccessIndia [mailto:[email protected]] On
Behalf
>> Of avinash shahi
>> Sent: Tuesday, August 27, 2019 9:53 AM
>> To: AccessIndia: a list for discussing accessibility and issues
concerning
>> the disabled.
>> Subject: Re: [AI] Response from SBI on Capture.
>>
>> I just loged in. Audio Captcha is working well. Its accessible on
>> crome
>> browser.
>>
>>> On 8/27/19, Aravind R <[email protected]> wrote:
>>> YOU HAVE TO CHECK RADIO BUTTON AUDIO CAPTCHA CHOICE THEN PLAY >>> BUTTON 
>>> IS COMING IN CHROME
>>>
>>>> On 8/27/19, aqlak ahamad <[email protected]> wrote:
>>>> Audio captcha option is introduced.
>>>> But, there is no button is provided to play the audio captcha.
>>>>
>>>>> On 8/26/19, Akash Kakkar <[email protected]> wrote:
>>>>> Instead of recaptcha should be implemented
>>>>>
>>>>>> On 8/26/19, Amar Jain <[email protected]> wrote:
>>>>>> Depends on how it is designed. Some have been really good. But I
>>>>>> still recommend text because due to security of the network, one
>>>>>> may even not be allowed to play audio captchas!
>>>>>>
>>>>>> Regards,
>>>>>> Amar Jain
>>>>>>
>>>>>> Sent from my iPhone
>>>>>>
>>>>>>> On 26-Aug-2019, at 4:41 PM, George Abraham <[email protected]>
wrote:
>>>>>>>
>>>>>>> Does voice capcha's work?
>>>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From: AccessIndia >>>>>>> [mailto:[email protected]] 
>>>>>>> On Behalf Of Vetrivel Murugan Adhimoolam
>>>>>>> Sent: Monday, August 26, 2019 3:31 PM
>>>>>>> To: AccessIndia: a list for discussing accessibility and issues
>>>>>>> concerning the disabled.
>>>>>>> Subject: [AI] Response from SBI on Capture.
>>>>>>>
>>>>>>> FYI.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ---------- Forwarded message ----------
>>>>>>> From: DGM IT INTERNET BANKING <[email protected]>
>>>>>>> Date: Mon, 26 Aug 2019 09:40:12 +0000
>>>>>>> Subject: Fw: Accessibility issues with SBI netbanking log-in
>>>>>>> sight
>>>>>>> To: "[email protected]" <[email protected]>
>>>>>>>
>>>>>>> Sir
>>>>>>>
>>>>>>> We thank you for the feedback and would like to advise that we
>>>>>>> are
>>>>>>> aware of the issues the captcha would create for our Visually
>>>>>>> Challenged customers and sincerely regret the inconvenience
>>>>>>> caused.
>>>>>>>
>>>>>>> However in view of the huge increase in failed login attempts >>>>>>> on 
>>>>>>> the INB system which signals a brute force attack by criminals,
>>>>>>> this initiative was taken as a quick fix measure to protect the
>>>>>>> interests of crores of INB customers.
>>>>>>>
>>>>>>> We would like to advise you that a Voice Captcha is under
development
>>>>>>> and we expect to roll it out by 27/08/2019. This would >>>>>>> enable 
our
>>>>>>> esteemed VC customers like yourself  also to use INB
>>>>>>> independently.
>>>>>>>
>>>>>>> We request you to bear with this mild inconvenience for few >>>>>>> days, >>>>>>> in the interests of enhanced security of your account and >>>>>>> funds. 
>>>>>>>
>>>>>>> Please feel free to reach out to me for any further assistance
>>>>>>>
>>>>>>>
>>>>>>> Thanks & Regards,
>>>>>>>
>>>>>>> Ms. Jaya D  Pai
>>>>>>> Dy. General Manager | Internet Banking Dept., State Bank Global
>>>>>>> IT
>>>>>>> Centre
>>>>>>> | Ground floor "C" Wing | Sector-11, CBD Belapur | Navi Mumbai
>>>>>>> 400
>>>>>>> | 614
>>>>>>> Mobile : +91 9867568215
>>>>>>>
>>>>>>> [1503899680942_SBI]
[cid:_1_11ACC46011ACC1F4003AD56A65257FAB]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ________________________________
>>>>>>> From: DGM INB NBG <[email protected]>
>>>>>>> Sent: Monday, August 19, 2019 5:45 PM
>>>>>>> To: DGM IT INTERNET BANKING <[email protected]>
>>>>>>> Subject: FW: Accessibility issues with SBI netbanking log-in
>>>>>>> sight
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> सधन्यवाद Thanks and regards.
>>>>>>>
>>>>>>> नगभूषणम वन्दे Nagabhushanam Vande, DGM INB-NBG State Bank of
>>>>>>> India
>>>>>>> Corporate Centre, Digital Payments, 9th Floor, Air India
>>>>>>> building,
>>>>>>> Nariman Point, Mumbai-400021
>>>>>>> Ph.022-22874178
>>>>>>>
>>>>>>> From: GM DIGICOMM <[email protected]>
>>>>>>> Sent: 19 August 2019 17:40
>>>>>>> To: GM IT E-CHANNELS <[email protected]>
>>>>>>> Cc: DGM IT INTERNET BANKING <[email protected]>; DGM INB NBG
>>>>>>> <[email protected]>; CGM P&SP <[email protected]>
>>>>>>> Subject: Fwd: Accessibility issues with SBI netbanking log-in
>>>>>>> sight
>>>>>>>
>>>>>>> Dear Sir,
>>>>>>>
>>>>>>> For your information and immediate intervention, please.
>>>>>>> Best regards,
>>>>>>>
>>>>>>>
>>>>>>> Pinak Chakraborty,
>>>>>>> General Manager (Digital Payments), Digital Payments, Strategy >>>>>>> & >>>>>>> Digital Banking Dept., State Bank of India, Corporate Centre, >>>>>>> 9th 
>>>>>>> Floor, Air India Building, Nariman Point,
>>>>>>> Mumbai- 400021
>>>>>>> India.
>>>>>>> Mobile: +917506992001
>>>>>>>
>>>>>>>
>>>>>>> Sent from my iPad
>>>>>>>
>>>>>>> Begin forwarded message:
>>>>>>> From: CHAIRMAN SBI
>>>>>>> <[email protected]<mailto:[email protected]>>
>>>>>>> Date: 19 August 2019 at 5:34:40 PM IST
>>>>>>> To: Vetrivel Murugan Adhimoolam
>>>>>>> <[email protected]<mailto:[email protected]>>
>>>>>>> Subject: RE: Accessibility issues with SBI netbanking log-in
>>>>>>> sight
>>>>>>> महोदय/Sir,
>>>>>>>
>>>>>>> बैंक के अध्यक्ष को संबोधित आपका ईमेल हमे प्राप्त हुआ और हमारे
>>>>>>> ध्यान में लाने के लिए धन्यवाद । हम आपका ईमेल संबंधित अधिकारी >>>>>>> को 
>>>>>>> आवश्यक कार्यवाही के लिए अग्रेषित कर रहे हैं । We have received
>>>>>>> your email addressed to the Chairman and thank you for bringing
>>>>>>> it
>>>>>>> to our attention. We are forwarding your email to the >>>>>>> concerned 
>>>>>>> authorities for further necessary action.
>>>>>>>
>>>>>>> सादर / Regards,
>>>>>>>
>>>>>>> अध्यक्ष के कार्यकारी सचिव / Executive Secretary to Chairman
>>>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From: Vetrivel Murugan Adhimoolam
>>>>>>> <[email protected]<mailto:[email protected]>>
>>>>>>> Sent: 17 August 2019 10:21
>>>>>>> To: CHAIRMAN SBI >>>>>>> <[email protected]<mailto:[email protected]>> 
>>>>>>> Subject: Accessibility issues with SBI netbanking log-in sight
>>>>>>>
>>>>>>> Warning: This email is not originated from SBI. Do not click on
>>>>>>> attachment or links/URL unless sender is reliable. Malware/
>>>>>>> Viruses can be easily transmitted via email.
>>>>>>>
>>>>>>> Dear Sir/Madam,
>>>>>>>
>>>>>>> The SBI netbanking sight:
>>>>>>>
>>>>>>> https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2F
>>>>>>> retail.onlinesbi.com%2Fretail%2Flogin.htm%23&amp;data=02%7C01%7Cgm
>>>>>>> .digicomm%40sbi.co.in%7C8fb6876360844708fde608d7249d6a4b%7Cfbdb223
>>>>>>> 57f504509b407c58325ec27a8%7C0%7C0%7C637018130814388591&amp;sdata=W
>>>>>>> EAFOZhasO9lbizHDGaaJW%2FpCYh%2BcZYuoGklTpQOTjo%3D&amp;reserved=0<h
>>>>>>> ttps://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr
>>>>>>> etail.onlinesbi.com%2Fretail%2Flogin.htm%23&data=02%7C01%7Cdgmit.i
>>>>>>> nb%40sbi.co.in%7Cec592e9540eb4ee8847008d7249edd48%7Cfbdb22357f5045
>>>>>>> 09b407c58325ec27a8%7C0%7C0%7C637018137037301161&sdata=9s0VXOy%2FTG
>>>>>>> 9ifATzxC8Nw28JKPE6sUdH%2FmRI7EuJG5Y%3D&reserved=0>
>>>>>>>
>>>>>>> has been inaccessible to visually challenged/print disabled
>>>>>>> customers for the past few days as the sight administration
>>>>>>> introduced capture verification code. SBI in India has been >>>>>>> known 
>>>>>>> for it's excellent service to persons with disability and this
>>>>>>> latest decision to introduce capture verification code on the >>>>>>> SBI 
>>>>>>> netbanking sight is unfortunate. We have been receiving cold
>>>>>>> response from SBI customer Service executives on this matter. >>>>>>> As >>>>>>> SBI netbanking already has security features included at >>>>>>> multiple >>>>>>> stages of it's navigation, kindly consider our situation and >>>>>>> take 
>>>>>>> back the capture code from the netbanking sight.
>>>>>>>
>>>>>>> Thanks in advance for your consideration.
>>>>>>>
>>>>>>> --
>>>>>>> Thanks and Regards,
>>>>>>>
>>>>>>> Vetri.
>>>>>>>
>>>>>>> --------
>>>>>>> அவசியத்திற்க்கு ாங்கிலம், அடையாலமாய்த் தமிழ்!
>>>>>>> --------
>>>>>>> English is my necesity, but Tamil is my identity!
>>>>>>>
>>>>>>> --------
>>>>>>> Vetrivel Murugan Adhimoolam,
>>>>>>> Staffing and Sourcing coordinator,
>>>>>>> BGL13 - Ground Floor,
>>>>>>> Cisco Systems Limited,
>>>>>>> SEZ Unit,
>>>>>>> Cessna Business Park,
>>>>>>> Kadubeesanahalli Village,
>>>>>>> Varthur Hobli,
>>>>>>> Sarjapur Marathalli Outer Ring Road, BANGALORE, >>>>>>> KARNATAKA-560103 
>>>>>>>
>>>>>>> Cel - Karnataka: +919620330770.
>>>>>>> Cel - Tamilnadu: +919597784596 or +919442558365.
>>>>>>> Email: [email protected]<mailto:[email protected]>
>>>>>>> [email protected]<mailto:[email protected]>
>>>>>>> Skype: vetrivelmurugan
>>>>>>> [HTML5 Icon]
>>>>>>> YONO: You Only Need One
>>>>>>>
>>>>>>> The information in this mail is confidential and is intended
>>>>>>> solely for addressee. Access to this mail by anyone else is
>>>>>>> unauthorized.
>>>>>>> Copying or further distribution beyond the original recipient >>>>>>> may >>>>>>> be unlawful. Any opinion expressed in this mail is that of >>>>>>> sender 
>>>>>>> and does not necessarily reflect that of State Bank group.
>>>>>>> ---
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Thanks and Regards,
>>>>>>>
>>>>>>> Vetri.
>>>>>>>
>>>>>>> --------
>>>>>>> அவசியத்திற்க்கு ாங்கிலம், அடையாலமாய்த் தமிழ்!
>>>>>>> --------
>>>>>>> English is my necesity, but Tamil is my identity!
>>>>>>>
>>>>>>> --------
>>>>>>> Vetrivel Murugan Adhimoolam,
>>>>>>> Staffing and Sourcing coordinator,
>>>>>>> BGL13 - Ground Floor,
>>>>>>> Cisco Systems Limited,
>>>>>>> SEZ Unit,
>>>>>>> Cessna Business Park,
>>>>>>> Kadubeesanahalli Village,
>>>>>>> Varthur Hobli,
>>>>>>> Sarjapur Marathalli Outer Ring Road, BANGALORE, >>>>>>> KARNATAKA-560103 
>>>>>>>
>>>>>>> Cel - Karnataka: +919620330770.
>>>>>>> Cel - Tamilnadu: +919597784596 or +919442558365.
>>>>>>> Email: [email protected]
>>>>>>> [email protected]
>>>>>>> Skype: vetrivelmurugan
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>>> Thanks and Regards,
>>>>>>>
>>>>>>> Vetri.
>>>>>>>
>>>>>>> --------
>>>>>>> Vetrivel Murugan A,
>>>>>>> Greenpeace
>>>>>>> No.338, 8th Cross
>>>>>>> Wilson Garden
>>>>>>> Bangalore, Karnataka
>>>>>>> India - 560027
>>>>>>>
>>>>>>> Cel: +919597784596 or +919442558365.
>>>>>>>
>>>>>>> Skype: vetrivelmurugan
>>>>>>>
>>>>>>>
>>>>>>>
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>>>
>>>
>>> --
>>> --
>>> nothing is difficult unless you make it appear so.
>>>
>>> r. aravind,
>>>
>>> Assistant manager
>>> Department of sales
>>> bank of baroda specialised mortgage store, Chennai.
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>>
>>
>> --
>> Avinash Shahi
>> (Assistant) – Human Resource Management Department
>> Reserve Bank of India Lucknow
>>
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--


Thanks and Regards,

Vetri.

--------
Vetrivel Murugan A,
Greenpeace
No.338, 8th Cross
Wilson Garden
Bangalore, Karnataka
India - 560027

Cel: +919597784596 or +919442558365.

Skype: vetrivelmurugan



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--
Dr. Mahesh S. Panicker
Assistant Professor,
Department of Political Science,
Lady Shri Ram College for Women,
Lajpat Nagar
New Delhi 110024



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