Dear List members, Received the following email from SBI. Forwarded for favour of information please.
Regards, Vivek Singhal, From: DGM INB NBG [mailto:[email protected]] Sent: 28 August 2019 20:18 To: Singhal, Vivek (सिंघल, विवेक) Cc: GM DIGICOMM; DGM IT INTERNET BANKING; Shankar Kumar Jha Subject: Capture at online.sbi.com: Denial of level playing field to Visually impaired customers CAUTION: External email. Do not click links or open attachments unless you recognize the sender and know the content is safe. Dear Sir, We thank you for banking with us and providing valuable feedback on implementation of Captcha on OnlineSBI. We sincerely regret for the inconvenience caused to you in this regard. This safety precaution is implemented on our Net Banking portal to protect the interests of crores of valuable customers like you from the attacks of cyber fraudsters. We would like to advise you that a Voice Captcha has since been provided to enable our esteemed visually challenged customers to use INB independently. We once again apologize for the inconvenience caused due to implementation of Captcha which was for providing enhanced security of your account and funds. Your feedback in this regard will help us in further strengthening our Net Banking. सधन्यवाद Thanks and regards. नगभूषणम वन्दे Nagabhushanam Vande, DGM INB-NBG State Bank of India Corporate Centre, Digital Payments, 9th Floor, Air India building, Nariman Point, Mumbai-400021 Ph.022-22874178 From: CHAIRMAN SBI <[email protected]<mailto:[email protected]>> Date: 19 August 2019 at 10:11:29 AM IST To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>> Subject: RE: Capture at online.sbi.com<https://ind01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fonline.sbi.com&data=02%7C01%7Cdgm.inbnbg%40sbi.co.in%7Cfc79a096d970491896db08d7246540a6%7Cfbdb22357f504509b407c58325ec27a8%7C0%7C0%7C637017889598883951&sdata=lxRoNNBXteut5kdjUiXQmSEhh3BCv39P5G8KxLtPiDQ%3D&reserved=0>: Denial of level playing field to Visually impaired customers महोदय/Sir, बैंक के अध्यक्ष को संबोधित आपका ईमेल हमे प्राप्त हुआ और हमारे ध्यान में लाने के लिए धन्यवाद । हम आपका ईमेल संबंधित अधिकारी को आवश्यक कार्यवाही के लिए अग्रेषित कर रहे हैं । We have received your email addressed to the Chairman and thank you for bringing it to our attention. We are forwarding your email to the concerned authorities for further necessary action. सादर / Regards, अध्यक्ष के कार्यकारी सचिव / Executive Secretary to Chairman From: Singhal, Vivek (सिंघल, विवेक) <[email protected]<mailto:[email protected]>> Sent: 19 August 2019 09:58 To: CHAIRMAN SBI <[email protected]<mailto:[email protected]>> Subject: Capture at online.sbi.com<https://ind01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fonline.sbi.com&data=02%7C01%7Cdgm.inbnbg%40sbi.co.in%7Cfc79a096d970491896db08d7246540a6%7Cfbdb22357f504509b407c58325ec27a8%7C0%7C0%7C637017889598893945&sdata=b340vohNgVYAGgE%2BZow9CrFeDzBd6NRRLMh0vvs8luw%3D&reserved=0>: Denial of level playing field to Visually impaired customers Warning: This email is not originated from SBI. Do not click on attachment or links/URL unless sender is reliable. Malware/ Viruses can be easily transmitted via email. Dear Sir, A am a visually impaired customer of SBI and am using Internet banking independently for many years now. I had always appreciated and advocated regarding high degree of accessibility of SBI online website. Same has resulted in high degree of Financial independence to undertake various online transactions. Recent move of SBI to introduce visual capture has robbed me of this independence as I cannot undertake the transactions in an independent manner. Hon. PM of India had launched Sugamya Bharat Campaign (Accessible India Campaign) on 3rd Dec, 2015 to improve accessibility of various facet of life led by differently able persons. This campaign alongwith Digital India had one of the key focus on improving the accessibility of various websites and make them differently able friendly website. SBI being the flagship bank of India has always maintain high degree of responsibility towards its different categories of customers. I would urge you to remove the visual capture altogether. In case it is not possible to remove the same for security reasons then the option of OTP can be introduced. This option is currently being actively used by various websites (like IRCTC) to provide an alternate to visual capture. Thanking you in anticipation of an urgent and affirmative response Regards, Vivek Singhal, ________________________________ अस्वीकरण यह संदेश इंडियनऑयल मेसेजिंग गेटवे, भारत से भेजा गया है। इस इलेक्ट्रॉनिक संदेश में निहित जानकारी और इसके साथ कोई भी संलग्नक केवल प्रेषित व्यक्ति (यों) के लिए ही है और इसमे स्वामित्व, गोपनीय या विशेषाधिकार प्राप्त जानकारी हो सकती है। यदि आप वांछित प्राप्तकर्ता नहीं हैं तो आपको इस ई-मेल को प्रसारित, वितरित या कॉपी नहीं करना चाहिए। कृपया इसकी सूचना तुरंत प्रेषक को दें और इस संदेश की सभी प्रतियां और सभी संलग्नक नष्ट कर दें। राजभाषा हिन्दी में हम आपके पत्रों का स्वागत करते है। ________________________________ Disclaimer This Message was sent from IndianOil Messaging Gateway, India. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. We welcome your communications in Rajbhasha Hindi. ________________________________ [HTML5 Icon] YONO: You Only Need One The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorized. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group. --- ________________________________ अस्वीकरण यह संदेश इंडियनऑयल मेसेजिंग गेटवे, भारत से भेजा गया है। इस इलेक्ट्रॉनिक संदेश में निहित जानकारी और इसके साथ कोई भी संलग्नक केवल प्रेषित व्यक्ति (यों) के लिए ही है और इसमे स्वामित्व, गोपनीय या विशेषाधिकार प्राप्त जानकारी हो सकती है। यदि आप वांछित प्राप्तकर्ता नहीं हैं तो आपको इस ई-मेल को प्रसारित, वितरित या कॉपी नहीं करना चाहिए। कृपया इसकी सूचना तुरंत प्रेषक को दें और इस संदेश की सभी प्रतियां और सभी संलग्नक नष्ट कर दें। राजभाषा हिन्दी में हम आपके पत्रों का स्वागत करते है। ________________________________ Disclaimer This Message was sent from IndianOil Messaging Gateway, India. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. We welcome your communications in Rajbhasha Hindi. ________________________________ Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
