Hi there, this issue has been reported, It is very well known bug of iOS13 although I do not update my phone as soon as the update is released, because the bugs are expected,
The fact is we rely on accessibility services, it’s not always a good sign to update immediately, Share your WhatsApp details perhaps I can give you some tips, I do understand your pain.. Sent from my iPhone > On 13 Oct 2019, at 15:12, Prasanna Kumar Pincha <[email protected]> > wrote: > > > > Dear friends! > > > > While I am not a very technosavvy person, I do use technology to cater to my > minimum current requirements. Myself being blind, I use accessibility > features like Voiceover, and Braille on my iPhone, Jaws screening reading > software on my laptop, ETC. Incidentally, I am currently using iPhone 7. > > > > Of late, I have been encountering serious issues of interface of Voiceover > with Whatsapp and Facetime. The Voiceover stops functioning when any > whatsapp call or facetime call concludes or ends; and, there is no way I can > bring it back, much less so without assistance from a sighted person. > Matters came to such a pass that Voiceover could not be restored even with > assistance from a sighted person. Since both my children are abroad, I need > to use Whatsapp and facetime almost on an everyday basis to stay in touch > with them. > > > > After grappling with this issue for quite a while and after trying all kinds > of tricks to resolve the issue, I had no choice but to lodge a > case/complaint with Apple vide case No. 100920048517 as all my efforts to > resolve the issue on my own failed. > > > > Following my complaint, the Apple engaged a technical adviser for me for > this issue who guided me, or for that matter my sighted assistant over the > phone for hours together on three different days if I remember > correctly.she, the technical adviser made my sighted assistant perform on my > laptop and my iPhone all kinds of tasks which resulted only in my iPhone > going blank and dead as all the software was uninstalled and it could not > be reinstalled. The only saving grace was that backup of my data was > retained in my laptop on itune. Finally, she advised me to go to a > nearest Apple service provider and get the phone restored. I however wish > to clarify that this problem happens only in respect of incoming and > outgoing Whatsapp and Facetime calls; and, it does not happen when I send or > receive text messages or voice notes. > > > > In pursuance of her advice, I had no choice but to fix a slot with the > nearest Apple service provider and visit them with my phone and laptop. They > restored my phone and my data and asked me to make a whatsapp call. > Accordingly, I made a brief Whatsapp call and found that the Voiceover did > work after the call ended. However, after I left the Apple service centre, > the same problem cropped up again with the result that I am now terribly > scared of making or receving Whatsapp or Facetime calls. And as if all > this was not enough, I was charged for restoring my phone though the issue > continues to remain unresolved; and, it all happened not owing to any fault > on my part. > > > > In the meantime, my daughter who operates out of new York got in touch with > some accessibility expert working with apple and explained my plight. The > said accessibility expert is understood to have told her that he has already > escalated this issue as he received similar complaints from other blind > users as well. He expressed the hope that the issue will be resolved when > apple comes up with next update. > > > > Last evening, after I returned from the Apple service provider, so utterly > distraught, I shot up a mail to my technical adviser. Following this she > called me and said that she too is escalating it; and she hoped that she > would perhaps get back to me after 48 hours. She also expressed her regret > for inconvenience caused to me and thanked me for my cooperation. One of the > facts which I pointed out to her is how inaccessible are customer complaint > services of apple for users with blindness. Just see, in order for you to > get in touch with your technical adviser who again is engaged with massive > struggle, the user has to first dial a 12 digit No., if I remember > correctly; then, he has to dial another 12 digit number which is her > extension; Thereafter also, the adviser does not come online directly. You > just are required to give your 12 digit case number and then leave a voice > message briefly stating your problem. Now, it is her/his choice to get back > to you. My point is how on earth do they expect a user with blindness to > remember 36 digits before even recording a voice message? It is difficult > for sighted persons also albeit they can dial the numbers while looking at > the screen. This is height of insensitivity and inhumanity on the part > of Apple in relation to users with blindness. > > > > In the course of my telephonic conversation, I also objected to apple being > so secretive as they are reluctant to give out details of their location and > other details when speaking to the customer over the phone. Ironically, How > such companies intrude into the privacy of others needs no elaboration. > > > > I hear with concern that the iPhones which are in the offing will further > complicate accessibility related issues for blind users. Against this > backdrop, I would request assistive technology experts in India to > emphatically take up this issue with appropriate companies and governments > so that trouble free and easy-to-operate accessibility features are > invariably incorporated in the upcoming devices and that accessibility > issues are kept in mind by such companies while releasing updates of > various softwares. Besides, customer care services must be made easily > accessible by users with blindness keeping in mind that one may not always > have the company of a computer skilled sighted person. > > > > Friends! In case you deem fit, kindly share this narrative with maximum > number of people as many other users with blindness are already facing this > issue and many more are likely to face this in the days ahead. > > > > With very warm regards, > > > > Prasanna Kumar Pincha. > > > > > > > > > > Prasanna Kumar Pincha > > > > > > Former Chief Commissioner for Persons with Disabilities, > > > > Ministry of Social Justice and Empowerment, > > > > govt. of India, New Delhi. > > > > > > Former chairperson > > > > National Trust for the Welfare of Persons with Autism, Cerebral Palsy, > Mental Retardation, and Multiple Disabilities, > > > > Ministry of Social Justice and Empowerment, > > > > Govt. of India, New Delhi. > > > > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > > To unsubscribe send a message to > [email protected] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, please > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of the > person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
