This is really sad but this is equally true that nobody want to take any
risk in terms of handing-over cash to a visually impaired person. Their
intension is not bad at all. People doesn't want to take any chance in terms
of visually impaired person. most of these are not aware with the guidelines
of Reserve Bank of India at all, so I request you not to take all these
issues seriously. the things are getting changed by the time as the bank
staff members are getting aware. ----- Original Message -----
From: "Shadab Husain" <[email protected]>
To: <[email protected]>
Sent: Thursday, 20 August, 2020 10:03 PM
Subject: [AI] Insulting bankers
Hi friends,
Recently I went to withdraw money from Indian Bank, but there the
officials told me that I can’t do it on my own.
Actually I have a joint account with my father, and the staff said
that I need to bring my father every time I take out the money.
They didn’t give me a definite reply when I asked them if this rule is
applicable for everyone who has a joint account. Instead, probably to
dilute my question, they read from their computer something like
“Blind account holder joint with father,” and the translation of this
that they came up with was that I’m barred from doing any transaction
alone.
I felt emotionally wounded because their tone was insulting.
However, things took an about-turn when I told them that it wasn’t
written that I can’t do the transaction alone.
But here they brought their sympathies on the surface – asking me if
something untoward happens with me, who is going to be responsible.
I replied if anything drastic happens with me outside the bank, I’ll
be responsible for it, and urged them to do what’s required of them
and what’s there in the rules.
They softened, consulted among themselves, and handed me the cash.
But the problem is that whenever staff changes in this bank, I face
this humiliation. Last time I had to pull up the RBI
guidelines/circulars on my phone for the manager’s perusal, and after
much debating he was persuaded to give me the cash.
And this has happened with me several times.
They convey falsehood so confidently and emphatically that anyone who
hasn’t read the rules would promptly believe in what they say. Also,
in an attempt to shore up their fabrications, these employees throw in
jargons and talk about big labels – AGM or whatever top designations
are in the banks.
Stepping out of the bank, a painful feeling twitched me, which was
that if you’re blind and unaware/uneducated, you’ll be treated as an
animal. Their harsh and insulting attitude towards me when they were
under the view that I don’t know anything blew up this biting reality
to the fore.
It’s time regulators initiated exemplary measures against these
staffers to set right the wrongs. And this mailing list, with so many
bankers and activists, is the right quarter to begin the work from.
Regards,
Shadab
--
http://husainjournal.blogspot.com/
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Disclaimer:
1. Contents of the mails, factual, or otherwise, reflect the thinking of the
person sending the mail and AI in no way relates itself to its veracity;
2. AI cannot be held liable for any commission/omission based on the mails sent
through this mailing list..
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