The talkback only announce “your capten is so and so minutes away.” But the sighted people can see the exact location of the driver. They can also knew weather the driver is running or just standing somewhere.
infect this issue persist with all major cab aggregators. However sometime in uber talkback announce the distance of assigned vehicle.
I suggest one more thing to be implemented in rapido. Suppose if some one book cab, the app should ask weather the passenger is visually impaired. This way the driver should know hat the passenger is visually impaired so that he can search is passanger instead of we search for our vehicle after arrival of our cab. because its difficult to search the cab in an unknown places.
Sent from Mail for Windows
These 3 points are excellent. Thanks very much.
Gufran, one question: is the eta not shown to anyone, or is it inaccessible with VoiceOver??
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From: accessindia@accessindia.org.in <accessindia@accessindia.org.in> on behalf of Hitesh Thakkar <hiteshn...@gmail.com>
Sent: Sunday, January 23, 2022 12:17:52 PM
To: accessindia@accessindia.org.in <accessindia@accessindia.org.in>
Subject: Re: [AI] Rapido accessibility issues
Hi rahul
In addition to that if the driver denies pick up then it is not at all possible for us to cancel the ride with VoiceOver.
On 23-Jan-2022, at 11:02 AM, gufran <gufran.ahmed2...@gmail.com> wrote:
Hi Rahul, I am unable to locate call button to call their driver. Not only this, it is difficult to know weather the driver is completing another trip or not before my pickup hence I have to wait for their driver to my security guard. If we could able to know the exact ETA of the driver, we can manage to leave our office/department on time.
Sent from Mail for Windows
I have secured a meeting with Rapido on Monday at 10 am about the accessibility of their platform. Can you please give any inputs as to specific barriers you have faced on their platform by tomorrow (Sunday) end of day?
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