Attention Payyal Couple 'forgotten' by IndiGo gets stuck at Istanbul airport for 24hrs
_____ [email protected] New Delhi : A wheelchairbound man and his wife were recently stranded for 24 hours at Istanbul Airport after IndiGo allegedly "forgot" to put them on their connecting flight to India. Rajesh Shah (64) and his wife Rashmi (59) were returning to Mumbai from London and had booked tickets from the airline with the London-Istanbul sector operated by Turkish Airlines and the leg to Mumbai by IndiGo. They finally got the next day's flight to Mumbai. Comments were sought from IndiGo on Monday and awaited till the time of going to press on Tuesday. "My parents had a single PNR ticket for the journey on August 17. My father is wheelchair-bound as he had suffered multiple strokes and has undergone surgeries. My mother also cannot walk long distances so we had booked wheelchairs for both of them for use at airports. They landed in Istan- bul as per schedule," said Shahs' daughter Richa, who is based in Bengaluru. After landing, the ground staff assisted them with taking the connecting flight to Mumbai. "They were made to sit at the boarding gate with their boarding passes. When a few hours passed, my mother went to check at the counter regarding the flight status. The staff took the boarding passes from her and asked them to sit till further instructions. This kept happening repeatedly and they were only told: 'My supervisor is on the way, you have to talk to him'," Richa said. The Shahs were finally told that the Mumbai flight had departed. "They panicked and reached out to me. I managed to contact IndiGo to assist them. The local staff at the airport only spoke Turkish and my parents could not communicate with them," Richa added. When she finally managed to speak to someone on the IndiGo helpline from India, the airline issued the couple a boarding card for a Mumbai flight the next day. "My parents are vegetarians and need constant medication and medical support. They were stranded in this condition for 24 hours at Istanbul airport...on chairs in a secluded place with a loaf of bread and coke. They were told that they would be picked up from the same place for the next day's flight," Richa said. -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/002b01d9f91d%24cb241e50%24616c5af0%24%40gmail.com.
