My experience with Indigo is that if I sent my PNR to their Head of Customer Service, Pratik Sen, things will go well, when I approach counter directly, experienced weird things.
Recently, in Bangalore airport, I was asked by counter personnel that I'm supposed to book for assistance through their website and book ticket using Bravo ID. surprisingly, there is no such a thing exist at all. Regards, Regards, Srinivasu Chakravarthula, CPWA Website <http://www.srinivasu.org> | LinkedIn Profile <http://linkedin.com/in/srinivasuc> | Follow me on Twitter <http://twitter.com/csrinivasu> Director of Accessibility, Freshworks On Sat, Oct 7, 2023 at 10:00 PM Payal Ki Jhankar <[email protected]> wrote: > Thanks, K. I'm not surprised at all. They will not comment, and continue > to garner support from everywhere to justify the incident. Or, give an > offhand apology, addressing no one and nothing in particular. And, the > Director generals office, as well as the grievance redressal system will > only support them. I have learnt it the hard way myself. > > On Sat, 7 Oct 2023 at 6:22 pm, Kanchan Pamnani <[email protected]> > wrote: > >> *Attention Payyal* >> >> *Couple ‘forgotten’ by IndiGo gets stuck at Istanbul airport for 24hrs* >> ------------------------------ >> >> *[email protected] <[email protected]>* >> >> *New Delhi : *A wheelchairbound man and his wife were recently stranded >> for 24 hours at Istanbul Airport after IndiGo allegedly “forgot” to put >> them on their connecting flight to India. >> Rajesh Shah (64) and his wife Rashmi (59) were returning to Mumbai from >> London and had booked tickets from the airline with the London-Istanbul >> sector operated by Turkish Airlines and the leg to Mumbai by IndiGo. They >> finally got the next day’s flight to Mumbai. >> Comments were sought from IndiGo on Monday and awaited till the time of >> going to press on Tuesday. >> “My parents had a single PNR ticket for the journey on August 17. My >> father is wheelchair-bound as he had suffered multiple strokes and has >> undergone surgeries. My mother also cannot walk long distances so we had >> booked wheelchairs for both of them for use at airports. They landed in >> Istan- bul as per schedule,” said Shahs’ daughter Richa, who is based in >> Bengaluru. >> After landing, the ground staff assisted them with taking the connecting >> flight to Mumbai. “They were made to sit at the boarding gate with their >> boarding passes. When a few hours passed, my mother went to check at the >> counter regarding the flight status. The staff took the boarding passes >> from her and asked them to sit till further instructions. This kept >> happening repeatedly and they were only told: ‘My supervisor is on the way, >> you have to talk to him’,” Richa said. >> The Shahs were finally told that the Mumbai flight had departed. “They >> panicked and reached out to me. I managed to contact IndiGo to assist them. >> The local staff at the airport only spoke Turkish and my parents could not >> communicate with them,” Richa added. >> When she finally managed to speak to someone on the IndiGo helpline from >> India, the airline issued the couple a boarding card for a Mumbai flight >> the next day. >> “My parents are vegetarians and need constant medication and medical >> support. They were stranded in this condition for 24 hours at Istanbul >> airport...on chairs in a secluded place with a loaf of bread and coke. They >> were told that they would be picked up from the same place for the next >> day’s flight,” Richa said. >> >> >> >> >> >> -- >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the person sending the mail and AI in no way relates itself to its veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the >> mails sent through this mailing list.. >> >> >> Search for old postings at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "AccessIndia" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To view this discussion on the web visit >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/002b01d9f91d%24cb241e50%24616c5af0%24%40gmail.com >> <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/002b01d9f91d%24cb241e50%24616c5af0%24%40gmail.com?utm_medium=email&utm_source=footer> >> . >> > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFdvYB-fkvaP1wuyOYafbmQRunssOLg9b0O2Kh1Teu0YmGpk2g%40mail.gmail.com > <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFdvYB-fkvaP1wuyOYafbmQRunssOLg9b0O2Kh1Teu0YmGpk2g%40mail.gmail.com?utm_medium=email&utm_source=footer> > . > -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFHrfbz5bM-Nw5uGzNQBStsSgQf6Vd-B_T-3iG8-UjbMeg20BA%40mail.gmail.com.
