dear cauvery, two years back i had faced same problem with hdfc. i had tried multiple ways to make them understand even i have shoen them RBI guidelines but unfortunately they were not ready to except that as well! i had tried four branches of hdfc near by me but almost same experience from everywerre. conclusion of all four BMS was "you are not able to sign that is why we consider you not literate and we have our own set of guidelines and we are bound to follow that only not RBI's" finally i had dropped a mail here in access india and i've got few of the working solutions let me suggest you if in case may it work for you? 1 try registering a complain in hdfc complain portal https://leads.hdfcbank.com/applications/webforms/apply/grievance_redressal_form.asp what was work in my case send an email explaining all the things to [email protected] there may be some changes into email address so you can check at there portal for this on contac us page. i had sended them a long with complete details including managing director at [email protected] again you have to check for this email address it is there in there portal. after sending the email within three days i have got call from all four branches asking that when you will visit to open account and they were apologizing for there mistakes do analyze what will suit to you and go forward. i hope this will surely help your friend. thanks shahzada
On 11/8/23, pavan kallem <[email protected]> wrote: > Hey Cauvery, tried sending via this mail many RBI master circulars, > judgements, guide to access services for persons with special needs > and 2016 RPWD rules but it is strangely saying that This page isn’t > working > mail.google.com is currently unable to handle this request. > > do send your what sap where I hopefully can attach there to my number > specified in previous mail. apologies for not helping you urgently! > > On 11/8/23, Cauvery Krishna <[email protected]> wrote: >> Dear Pavan, >> Thank you so much for your message. Due to the urgency of the matter, it >> would be great if you could attach the documents that you mentioned as >> PDF >> to this email. >> Tregards. >> Cauvery. >> >> On Wed, 8 Nov 2023, 15:13 pavan kallem, <[email protected]> >> wrote: >> >>> Varun, >>> >>> I wholeheartedly empathize with your experience at HDFC Bank in 2016. >>> It is disheartening to hear that you encountered such disinterest and >>> unwillingness to assist you, despite providing all the necessary >>> documentation and following the bank's own guidelines. >>> As a disability activist, I am particularly concerned about the >>> implications of this incident for individuals with disabilities. >>> People with disabilities often face additional barriers when accessing >>> services, and it is crucial that financial institutions like HDFC Bank >>> take proactive steps to ensure that their practices are inclusive and >>> accessible to all. >>> I applaud your decision to escalate the matter to the bank's Nodal >>> Officer and bring this issue to light. It is only through such actions >>> that we can hold institutions accountable and advocate for positive >>> change. >>> I am hopeful that your experience has prompted HDFC Bank to review its >>> customer service practices and take steps to improve accessibility for >>> all. I believe that all individuals, regardless of their abilities, >>> should have equal access to financial services and the opportunity to >>> participate fully in society. >>> Thank you for sharing your story. Your experience serves as a reminder >>> of the importance of advocating for disability rights and ensuring >>> that our society is truly inclusive. >>> Sincerely, >>> >>> On 11/8/23, varun mehato <[email protected]> wrote: >>> > My Unfortunate Experience with HDFC Bank in 2016 >>> > >>> > Dear All, >>> > My Name is Varun >>> > I hope this message finds you well. I would like to recount an >>> > incident that occurred in 2016 when I tried to open an account with >>> > HDFC Bank. Although this incident is from the past, it remains a >>> > glaring example of the importance of customer service and the role >>> > that banking institutions play in ensuring a positive customer >>> > experience. >>> > >>> > In 2016, I embarked on the journey to open an account with HDFC Bank. >>> > I initially had high hopes for a smooth and efficient process. >>> > However, what should have been a straightforward task turned into a >>> > frustrating ordeal. Despite providing all the necessary documents and >>> > even referencing their own circular, the bank staff appeared >>> > disinterested and unwilling to assist me. >>> > >>> > After exhausting all available avenues, I felt compelled to escalate >>> > the matter by contacting the bank's Nodal Officer. Only then did I >>> > receive any substantial attention. My experience with HDFC Bank serves >>> > as a stark reminder of the essential nature of customer-centric >>> > practices in the banking sector and the duty of financial institutions >>> > to take customer complaints seriously. >>> > >>> > I feel it is necessary to offer a constructive critique of HDFC Bank, >>> > as this experience from 2016 underscores the need for continuous >>> > improvement in customer service practices. Banks and other financial >>> > institutions are integral to the lives of their customers, and as >>> > such, they should consistently uphold the highest standards of service >>> > and attentiveness. >>> > >>> > -- >>> > Disclaimer: >>> > 1. Contents of the mails, factual, or otherwise, reflect the thinking >>> > of >>> the >>> > person sending the mail and AI in no way relates itself to its >>> > veracity; >>> > >>> > 2. AI cannot be held liable for any commission/omission based on the >>> mails >>> > sent through this mailing list.. >>> > >>> > >>> > Search for old postings at: >>> > http://www.mail-archive.com/[email protected]/ >>> > --- >>> > You received this message because you are subscribed to the Google >>> > Groups >>> > "AccessIndia" group. >>> > To unsubscribe from this group and stop receiving emails from it, send >>> > an >>> > email to [email protected]. >>> > To view this discussion on the web visit >>> > >>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJtur8A2_W-vP8EsibzF2uQ9rFNGJ85sq23Y1kqAB9jAAcGZHw%40mail.gmail.com >>> . >>> > >>> >>> >>> -- >>> Thanks and regards, >>> Pavan Kallem >>> >>> -- >>> Disclaimer: >>> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >>> the person sending the mail and AI in no way relates itself to its >>> veracity; >>> >>> 2. AI cannot be held liable for any commission/omission based on the >>> mails >>> sent through this mailing list.. >>> >>> >>> Search for old postings at: >>> http://www.mail-archive.com/[email protected]/ >>> --- >>> You received this message because you are subscribed to the Google >>> Groups >>> "AccessIndia" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an >>> email to [email protected]. >>> To view this discussion on the web visit >>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAPGc7vVOV%2Bi4vRg-u4c_TypnAewY2yvS-ruU3TQtFUgxhUG7Gg%40mail.gmail.com >>> . >>> >> >> -- >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the >> person sending the mail and AI in no way relates itself to its veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the >> mails >> sent through this mailing list.. >> >> >> Search for old postings at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "AccessIndia" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To view this discussion on the web visit >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAK%3DRgBC2By-RTNZAwxhYK4yyRAaXmDx1jC55j_XSQN-3bpZRKg%40mail.gmail.com. >> > > > -- > Thanks and regards, > Pavan Kallem > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of the > person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAPGc7vXnhsDgfBWO%3D-2JD%2B35hBEhcL%2BiO6Wrhv7ov_tDz-qPvw%40mail.gmail.com. > -- thanks for your time to read this email, best regards, Shahzada saleem PH: 9905725128 LinkedIn <http://linkedin.com/in/shahzada-saleem-36446416b> twitter <https://twitter.com/Shahzada9905> -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CABTgzmKPbiEftRuwch%3DwVKpgZ-wY9QLefQJBAc%3DroL8o8Qztug%40mail.gmail.com.
