Send an email to their normal customer care email address c...@irctc.co.in and am sure, Amar Jain should be able to provide with better contacts. Thanks for doing this. Regards,
Srinivasu Chakravarthula, CPWA (2018), DHS Trusted Tester Website <http://www.srinivasu.org> | LinkedIn Profile <http://linkedin.com/in/srinivasuc> | Follow me on Twitter <http://twitter.com/csrinivasu> Director of Product Accessibility, Freshworks, Inc <https://www.freshworks.com> On Fri, Feb 23, 2024 at 11:04 PM Maruti Paramwad <mparam...@gmail.com> wrote: > Hello all, > > Greetings! > dear team, please share any appropriate Email id to send below suggestion. > Dear IRCTC Accessibility Team, > I am writing to express my concern regarding the significant > accessibility challenges faced by individuals with visual impairments > when using the IRCTC mobile app on iOS devices. As a user who values > equal access to essential services, I urge you to prioritize > addressing these barriers to ensure an inclusive experience for all > users. > Several accessibility issues hinder the app's usability for visually > impaired individuals, including: > • Limited VoiceOver Compatibility: The app currently lacks full > compatibility with VoiceOver, the built-in screen reader for iOS. This > significantly restricts navigation, understanding of screen elements, > and independent task completion for users who rely on this assistive > technology. > • Insufficient Labeling and Descriptions: Many interactive elements > within the app are missing clear and accurate labels or descriptions. > This prevents screen readers from announcing their purpose and > function, leaving users confused and unable to interact effectively. > • Inadequate Color Contrast: The app's color scheme does not adhere > to > accessibility guidelines for color contrast. This makes it difficult > for users with low vision to distinguish text and buttons from the > background, hindering their ability to read and interact with the app. > • Restricted Keyboard Navigation: The app does not provide a > comprehensive and user-friendly keyboard navigation experience. This > limits the ability of users who rely on keyboards for interaction, > potentially excluding them from essential functionalities. > These accessibility barriers create a significant obstacle for > visually impaired individuals, effectively denying them equal access > to essential travel booking services through the IRCTC app. This not > only violates their right to equal access but also represents a missed > opportunity to serve a significant segment of the population. > Therefore, I urge you to take immediate action to address these > critical accessibility issues in the IRCTC iOS app. This includes: > • Ensuring Full VoiceOver Compatibility: Implement comprehensive > VoiceOver compatibility to empower users with independent navigation > and interaction within the app. > • Adding Clear Labels and Descriptions: Provide accurate and > descriptive labels for all interactive elements, enabling screen > readers to effectively announce their purpose and function. > • Enhancing Color Contrast: Adjust the app's color scheme to meet > accessibility guidelines for color contrast, ensuring optimal > readability for users with low vision. > • Expanding Keyboard Navigation: Develop a robust and user-friendly > keyboard navigation system, allowing users to navigate and interact > with the app effectively without relying on touch input. > Addressing these accessibility concerns is not just a legal obligation > but also a moral imperative. By prioritizing inclusive design, you can > ensure that everyone has equal access to essential travel booking > services, regardless of their ability. > I am confident that you will take my concerns seriously and implement > the necessary changes to make the IRCTC app truly accessible for all. > I am also happy to provide any further information or assistance that > may be helpful in this process. > Thank you for your time and consideration. > Sincerely, > Maruti Paramwad > > > > -- > Thanks and Regards > Maruti Paramwad > Email Id: mparam...@gmail.com > Skype id: maruti.paramwad1 > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/accessindia@accessindia.org.in/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to accessindia+unsubscr...@accessindia.org.in. > To view this discussion on the web visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAHB1OA4MGz%2BPbTKZoGCNmjGuOuwac3z-C9f_gkzByJ-v-HbSig%40mail.gmail.com > . > -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to accessindia+unsubscr...@accessindia.org.in. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFHrfbxx57Xp1A4Z%3Ddcx7ZqDV%2BKzwOAdeHQg4h8t4Kjgg9-R-g%40mail.gmail.com.
