Dear all,
On October 11, 2024, RBI has issued a circular to all payment system
participants to (i) Review their payment systems / devices in terms of
accessibility to persons with disabilities; (ii) carry out modifications
such that the payment systems / devices can be accessed and used with
ease by persons with disabilities; For the said purpose, the
accessibility standards issued by Indian Ministry of Finance [1] for the
banking sector may be followed, to the extent applicable. Which means
that the payment systems and devices may be made compliant with Indian
Standard 17802 parts one and two of Bureau of Indian Standards as
amended; and (iii) all payment system participants are required to
submit an action plan within one month containing details of their
payment systems / devices that need to be modified along with timelines
and details of the nodal officer who can be contacted for any
clarifications / queries by RBI in this regard. While adopting any
solution for the said purpose, PSPs should ensure that security is not
compromised.
This directive issued under Section 18 and 10(2) of the PSS Act, 2007
would ensure all entities that operate payment systems such as a payment
gateways, payment wallets, point of sale devices, amongst others will
have to make their digital assets accessible. All the PSPs should opt-in
services of competent accessibility professionals / service providers in
order to ensure compliance with the said directive in letter and spirit.
As the active users of digital payment systems it is our responsibility
to pass on any accessibility issue that we face with any of the apps,
websites, including payment wallets, payment gateways, point of sale
devices that facilitates payments, not only to their top management, but
also copy on the email to RBI using the email address:
[email protected]
Regards,
Amar Jain
Mobile: +91-9892622230
Email: [email protected]
Links:
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[1] https://www.linkedin.com/company/indian-ministry-of-finance/
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