Pranav, 

This was with hotel sunheads..

 

From: [email protected] <[email protected]> On Behalf 
Of Pranav Lal
Sent: Friday, August 15, 2025 9:02 AM
To: [email protected]
Subject: RE: [AI] purple fest 2025, unpleasant experience with hotel booking.

 

Shankar,

 

I have visited Goa several times and as a disabled customer have always 
received excellent treatment. Which hotel were you trying to book?

 

Pranav

 

From: [email protected] <mailto:[email protected]>  
<[email protected] <mailto:[email protected]> > On 
Behalf Of [email protected] <mailto:[email protected]> 
Sent: Friday, August 15, 2025 6:16 AM
To: [email protected] <mailto:[email protected]> 
Subject: [AI] purple fest 2025, unpleasant experience with hotel booking.

 

Dear Friends,

Greetings.

Yesterday, I had an unusual and unpleasant experience with a hotel, which I 
feel is important to share.

A couple of my friends and I are planning to visit Goa between October 8th and 
13th to attend the purple fest. I called a hotel to inquire about the price for 
two standard rooms.

During my first call, they saw my photo through Truecaller and asked about my 
disability. I honestly explained my situation. They asked me to hold while they 
checked room availability, but they never called me back.

Later, I called them again and was informed that two standard rooms for five 
nights would cost nearly ₹55,000. Out of curiosity, I called the same hotel 
from another number. This time, they assumed I was a non-disabled customer and 
responded immediately, confirming room availability and quoting ₹2,500 
(including tax) for five nights and six days.

This clear difference in treatment was upsetting. I kindly request the 
concerned organization to take action regarding this discriminatory Behaviour.

Thanks and regards,
shankar

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