Hi,
We need the specifications of the laptop. 1. How much ram? 2. What versions of nvda and jaws were tested? 3. How much video ram does the machine 4. In what applications does the problem occur? have? Pranav From: [email protected] <[email protected]> On Behalf Of [email protected] Sent: Monday, August 18, 2025 9:31 AM To: [email protected] Subject: [AI] Zoomtext Fusion and Windows 11 Magnifier Panning Issues in Full Screen Mode Hello all, A friend living with low vision has been facing issues over the past few days while using (a) ZoomText Fusion and (b) Windows Magnifier with JAWS. Both tools initially work fine, but soon after, they stop functioning properly. Here are the details: (a) Fusion: When running Fusion in full screen zoom mode, everything works smoothly at first. However, within a few minutes the zoom frame freezes, and he is unable to pan across the screen as he could earlier. (b) Magnifier with JAWS: Similarly, when using Windows Magnifier, full screen mode works well for the first few minutes. After that, the magnified frame becomes static. Even when moving the mouse across the screen, the frame does not shift focus, making it difficult to continue using magnification comfortably. Common issue: For both Fusion and Magnifier, the only temporary fix is to completely restart the program. Unfortunately, the problem reoccurs within minutes. Steps tried for troubleshooting: 1. Updated Windows 11 to ensure that the latest version is running 2. Updated display driver 3. Updated Fusion and JAWS to the latest version 4. Tried using Magnifier with NVDA - and experienced the same problem within minutes 5. Tried contacting Microsoft Disability Answer Desk, but couldn't get a resolution Has anyone else experienced this issue? If yes, do you know of any resolution? Any help or guidance would be much appreciated. Regards Nidhi Ashok Goyal -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected] <mailto:[email protected]> . To view this discussion visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/008701dc0ff4%24bdf74cd0%2439e5e670%24%40gmail.com <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/008701dc0ff4%24bdf74cd0%2439e5e670%24%40gmail.com?utm_medium=email&utm_source=footer> . -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/0f1f01dc104a%24e8d379f0%24ba7a6dd0%24%40gmail.com.
