Hi, I do not wish to support either side in this matter. However, I have a question. As a Microsoft Office 365 owner, I purchased it for ₹6200, which comes to around ₹1035 per user. In that case, how were you able to charge ₹1200 for the key? This seems to be where the misunderstanding occurred. If you're genuinely concerned about compliance and are willing to issue a refund, you can use the same payment method through which you received the payment, refund the amount, remove him from the subscription, and resolve the issue. -----Original Message----- From: [email protected] <[email protected]> On Behalf Of Ummehaani Bagasrawala Sent: Saturday, September 20, 2025 10:35 AM To: [email protected] Subject: [AI] Response to a message spread on WhatsApp
Dear friends & well-wishers, This is Ummehaani Bagasrawala & I want to respond to a message posted on several Whatsapp groups by Mr. Shane Alam accusing me & my organisation, Pearls Of Vision of cheating him. This message is full of falsehoods & seeks to blame others for problems faced by him due to Microsoft's policies & his own computer issues. Pearls Of Vision along with Exclusive Tech had conducted a 2-day webinar on Using Copilot on 14th & 15th May 2025. Mr. Shane Alam was a participant in this webinar. After the webinar, he reached out to me asking how he could get a Microsoft Office 365 licence key. I informed him that - 1. I had purchased a Microsoft Office 365 family subscription for my personal use & out of the 6 licence keys, had one licence key remaining unutilised. 2. The total cost of the 6 key licence was Rs. 7,200/- & if he wanted the remaining key, it would cost Rs. 1,200/- 3. This transaction would be between him & me on a personal level & neither Pearls Of Vision nor any of Pearls Of Vision's trustees, volunteers etc. would be involved. 4. Under Microsoft's policy, only the main licence holder would receive Copilot integrated with Microsoft Office products & would be eligible for AI credits. The other licence users could access Copilot from the Start menu & would have to copy & paste the results into Word, Powerpoint etc. Mr. Shane Alam agreed to the above conditions & took the licence key from me after paying Rs. 1,200/- In July 2025, I was involved with a medical emergency in my family & had taken leave from Pearls Of Vision to handle the family crisis. During this period, I was often unable to respond to calls/ messages. At that time, Mr. Shane Alam started facing some problems with his Microsoft Office version & started calling me. I informed him that I was presently in the hospital with a family member & could not reply. After that there was no further communication from his end & I assumed that his problem had been resolved. Yesterday, without any further communication since July 2025, Mr. Shane Alam posted the defamatory message on various groups accusing me of cheating him & dragging Pearls Of Vision into the matter. I contacted him yesterday after the message was posted to ask the reason for it & he refused to give a proper reply. I also informed him that if he felt that I had cheated him, I would refund his money. He claimed to have recorded our conversation & anybody who listens to the recording will be able to ascertain the truth for themselves. In conclusion, I want to state again that - 1. There was no cheating involved & the Microsoft Office key given to him is functioning perfectly 2. If he believes that I cheated him, I will return his money & would have done so earlier if he had asked for it earlier. 3. After refund of his amount, I will stop the sharing of the licence key with him. 4. If Mr. Shane Alam wants a refund, he should send me his bank/ UPI details on my personal number which he has. Dear friends, Please find my response to the message being spread. Kindly ignore my email that was accidentally sent last night. I’m pasting the corrected email. -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/2E308C42-E3FF-4ADF-B63F-A241450385A8%40gmail.com. -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/001501dc2a2a%2439e36870%24adaa3950%24%40gmail.com.
