Dear HDFC Digital Banking Team,
I am writing to highlight several accessibility challenges experienced while using both the HDFC Bank Mobile Banking App (iOS) and the HDFC NetBanking website. As a customer who relies on assistive technologies such as screen readers, these issues significantly impact my ability to use your digital services independently and securely. 1. Mobile App: Two Factor Authentication (2FA) Approval Screen During the NetBanking login process, when prompted to authorize sign in from the mobile app, the approval screen displays a "Swipe right to accept" instruction. However, this element is not exposed as an accessible control for screen readers and cannot be activated using assistive technology. Only the Decline option works as an actual actionable button. This creates a barrier for customers with disabilities, preventing us from completing a critical security step without sighted assistance. 2. NetBanking Website: OTP Page Produces Continuous Clicking Sound When the system directs the user to the OTP entry page, a repeated clicking sound is played due to a progress indicator. For screen reader users, this sound is extremely disorienting and interferes with the ability to focus on entering the OTP safely. 3. Unlabelled and Mislabeled Buttons (Mobile App & Website) Across both platforms, several buttons are: . Unlabelled . Incorrectly labelled . Announced inaccurately by screen readers This makes navigation unpredictable, error prone, and in some cases, impossible without external assistance. 4. Need for Compliance with the RPwD Act, 2016 As per The Rights of Persons with Disabilities (RPwD) Act, 2016, enforced on April 19, 2017, all service providers-including banks-are required to ensure that their digital platforms are accessible to persons with disabilities. Accessibility is not only a legal requirement but also essential for inclusive and dignified digital banking. I kindly request your team to review and address these issues at the earliest by ensuring: . All UI controls are properly labelled and accessible . Approval screens use standard, screen reader compatible action buttons . Auditory distractions (such as unnecessary clicking sounds) are removed or made optional . Compliance with WCAG 2.1 AA and RPwD guidelines is validated before updates are released Improving accessibility will enhance the banking experience for thousands of customers who rely on assistive technology. Thank you for your attention to this important matter. I look forward to seeing improvements that make HDFC's digital services truly inclusive. -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/024a01dc91c8%246087ee00%242197ca00%24%40gmail.com.
