Hello, I received a call from their development team and they are requesting me to use the old app till such time as they rectify these errors. I hope they will do this quickly.
On Wed, 4 Feb 2026 at 08:08, KONGALETI SATYANARAYANA < [email protected]> wrote: > Dear Mahesh and all, > > I completely agree with the points raised. It is concerning that > accessibility barriers remain prevalent across various banking > applications, including HDFC. > > While organizations like Mission Accessibility are doing important work, I > believe it is time for a broader range of voices to be heard. Based on my > observations, this accessibility project in HDFC has been "in progress" for > over two years now. While work may be happening in the background, it is > unacceptable for standard applications to remain inaccessible for such an > extended period. > > Relying solely on emails often feels ineffective, as they are frequently > overlooked. Given the lack of tangible progress, we should consider serving > a formal legal notice. This may be the only way to ensure these > institutions take their obligations under the RPwD Act seriously and > respect our right to independent and secure digital banking. > > Thanks and regards, > > Kongaleti Satyanarayana Reddy > > thanks and regards, > Kongaleti Satyanarayana Reddy > > > On Tue, Feb 3, 2026 at 10:04 PM Mahesh S. Panicker < > [email protected]> wrote: > >> HDFC really need to do some work on accessibility. Their home loan app on >> Android is totally disfunctional with TalkBack. >> Firstly they have issue with proper, reputed 3rd party keyboards like >> Microsoft Swiftkey Keyboard. Then if you bypass that, TalkBack is unable to >> provide any further feedback. Can't explore by touch, can't naviggate by >> swipe. Absolutely silent. 100 percent inaccessible. >> >> On Tue, Feb 3, 2026 at 7:40 PM megha patangi <[email protected]> >> wrote: >> >>> I completely agree and echo the concerns listed below. >>> I am an android user and equally blocked by the new HDFC mobile banking >>> app. Also went and notified the bank manager of my home branch but haven't >>> heard anything yet. >>> This app and site inaccessibility is completely disabling my access and >>> when I am dependent on others for assistance, it is killing my financial >>> privacy and security. >>> >>> >>> >>> On Fri, Jan 30, 2026 at 2:41 PM Mujtaba Merchant <[email protected]> >>> wrote: >>> >>>> Dear HDFC Digital Banking Team, >>>> >>>> >>>> >>>> I am writing to highlight several accessibility challenges experienced >>>> while using both the HDFC Bank Mobile Banking App (iOS) and the HDFC >>>> NetBanking website. As a customer who relies on assistive technologies such >>>> as screen readers, these issues significantly impact my ability to use your >>>> digital services independently and securely. >>>> >>>> >>>> >>>> 1. Mobile App: Two Factor Authentication (2FA) Approval Screen >>>> >>>> During the NetBanking login process, when prompted to authorize sign in >>>> from the mobile app, the approval screen displays a “Swipe right to accept” >>>> instruction. >>>> >>>> However, this element is not exposed as an accessible control for >>>> screen readers and cannot be activated using assistive technology. >>>> >>>> Only the Decline option works as an actual actionable button. >>>> >>>> This creates a barrier for customers with disabilities, preventing us >>>> from completing a critical security step without sighted assistance. >>>> >>>> >>>> >>>> 2. NetBanking Website: OTP Page Produces Continuous Clicking Sound >>>> >>>> When the system directs the user to the OTP entry page, a repeated >>>> clicking sound is played due to a progress indicator. >>>> >>>> For screen reader users, this sound is extremely disorienting and >>>> interferes with the ability to focus on entering the OTP safely. >>>> >>>> >>>> >>>> 3. Unlabelled and Mislabeled Buttons (Mobile App & Website) >>>> >>>> Across both platforms, several buttons are: >>>> >>>> • Unlabelled >>>> >>>> • Incorrectly labelled >>>> >>>> • Announced inaccurately by screen readers >>>> >>>> >>>> >>>> This makes navigation unpredictable, error prone, and in some cases, >>>> impossible without external assistance. >>>> >>>> >>>> >>>> 4. Need for Compliance with the RPwD Act, 2016 >>>> >>>> As per The Rights of Persons with Disabilities (RPwD) Act, 2016, >>>> enforced on April 19, 2017, all service providers—including banks—are >>>> required to ensure that their digital platforms are accessible to persons >>>> with disabilities. >>>> >>>> Accessibility is not only a legal requirement but also essential for >>>> inclusive and dignified digital banking. >>>> >>>> >>>> >>>> I kindly request your team to review and address these issues at the >>>> earliest by ensuring: >>>> >>>> • All UI controls are properly labelled and accessible >>>> >>>> • Approval screens use standard, screen reader compatible action buttons >>>> >>>> • Auditory distractions (such as unnecessary clicking sounds) are >>>> removed or made optional >>>> >>>> • Compliance with WCAG 2.1 AA and RPwD guidelines is validated before >>>> updates are released >>>> >>>> >>>> >>>> Improving accessibility will enhance the banking experience for >>>> thousands of customers who rely on assistive technology. >>>> >>>> Thank you for your attention to this important matter. I look forward >>>> to seeing improvements that make HDFC’s digital services truly inclusive. >>>> >>>> -- >>>> Disclaimer: >>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>> of the person sending the mail and AI in no way relates itself to its >>>> veracity; >>>> >>>> 2. AI cannot be held liable for any commission/omission based on the >>>> mails sent through this mailing list.. >>>> >>>> >>>> Search for old postings at: >>>> http://www.mail-archive.com/[email protected]/ >>>> --- >>>> You received this message because you are subscribed to the Google >>>> Groups "AccessIndia" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to [email protected]. >>>> To view this discussion visit >>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/024a01dc91c8%246087ee00%242197ca00%24%40gmail.com >>>> <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/024a01dc91c8%246087ee00%242197ca00%24%40gmail.com?utm_medium=email&utm_source=footer> >>>> . >>>> >>> -- >>> Disclaimer: >>> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >>> the person sending the mail and AI in no way relates itself to its veracity; >>> >>> 2. AI cannot be held liable for any commission/omission based on the >>> mails sent through this mailing list.. >>> >>> >>> Search for old postings at: >>> http://www.mail-archive.com/[email protected]/ >>> --- >>> You received this message because you are subscribed to the Google >>> Groups "AccessIndia" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an email to [email protected]. >>> To view this discussion visit >>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFViccRMH3Tn2g052%3DzsiPEVMyQj_cRTZuK2td5_rM69QjamCQ%40mail.gmail.com >>> <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFViccRMH3Tn2g052%3DzsiPEVMyQj_cRTZuK2td5_rM69QjamCQ%40mail.gmail.com?utm_medium=email&utm_source=footer> >>> . >>> >> >> >> -- >> Dr. Mahesh S. Panicker >> Associate Professor, >> Department of Political Science, >> Lady Shri Ram College for Women, >> Lajpat Nagar >> New Delhi 110024 >> >> >> >> >> -- >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the person sending the mail and AI in no way relates itself to its veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the >> mails sent through this mailing list.. >> >> >> Search for old postings at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "AccessIndia" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To view this discussion visit >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFAyNENRoZUXzs3oGX4-42grhknEzDLcrv9ndnrE2UEVwbYm_Q%40mail.gmail.com >> <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFAyNENRoZUXzs3oGX4-42grhknEzDLcrv9ndnrE2UEVwbYm_Q%40mail.gmail.com?utm_medium=email&utm_source=footer> >> . >> > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CACdzSDsUbsvFwdr37PC8okMoTfBd7uS1rJU532-QdhKjdhQBpA%40mail.gmail.com > <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CACdzSDsUbsvFwdr37PC8okMoTfBd7uS1rJU532-QdhKjdhQBpA%40mail.gmail.com?utm_medium=email&utm_source=footer> > . > -- Ketan Kothari Phone: [r] 02228283281, Cell: +919987550614 +917021054612 Facebook: facebook.com/muktaketan Twitter: @muktaketan Skype ID: Ketan3333 -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAC4kLWXoL00jZhC97fbNLoDfK_6MEd_bSmrT7j2WNiSfHjYFsg%40mail.gmail.com.
