Please email your complaint to [email protected]. Can find out the process by 
googling the same or in the alternative, please check out step five of the five 
step process on the Mission Accessibility website under the resources tab.

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: [email protected] <[email protected]> on behalf 
of Gajender Singh <[email protected]>
Sent: Thursday, June 11, 2026 9:24:28 AM
To: [email protected] <[email protected]>
Cc: [email protected] 
<[email protected]>
Subject: Re: [AI] Request for Intervention Regarding SSC Aadhaar Authentication 
Accessibility Issue for VH Candidates

Dear all, The CCPD case portal is not working Please suggest me alternative 
ways Every website is working but CCPD case portal is not working

On Wed, Jun 10, 2026 at 4:43 PM AAKASH SINGLA 
<[email protected]<mailto:[email protected]>>
 wrote:

Step by step guide me how to file a complain.



Best Regards

Aakash Singla

Our Accessible World

Contact: +91-7404347074

Folo us:

Youtube<https://youtube.com/@ouraccessibleworld> | 
Facebook<https://www.facebook.com/share/177aUcSBGW/> | 
WhatsApp<https://whatsapp.com/channel/0029VaDZBbf0Qeah6I8uSH1R> | 
Telegram<https://t.me/accessibleworld>



From: 'Rahul Bajaj' via AccessIndia 
<[email protected]<mailto:[email protected]>>
Sent: Wednesday, June 10, 2026 4:00 PM
To: [email protected]<mailto:[email protected]>
Cc: 
[email protected]<mailto:[email protected]>
Subject: Re: [AI] Request for Intervention Regarding SSC Aadhaar Authentication 
Accessibility Issue for VH Candidates



Please file a CCPD complaint on this issue. On the CCPD portal. Please google 
it.





Rahul



On Wed, Jun 10, 2026 at 3:52 PM AAKASH SINGLA 
<[email protected]<mailto:[email protected]>>
 wrote:

Hi Gajender. I with you in this matter.



Best Regards

Aakash Singla

Our Accessible World

Contact: +91-7404347074

Folo us:

Youtube<https://youtube.com/@ouraccessibleworld> | 
Facebook<https://www.facebook.com/share/177aUcSBGW/> | 
WhatsApp<https://whatsapp.com/channel/0029VaDZBbf0Qeah6I8uSH1R> | 
Telegram<https://t.me/accessibleworld>



From: [email protected]<mailto:[email protected]> 
<[email protected]<mailto:[email protected]>> On 
Behalf Of Gajender Singh
Sent: Tuesday, June 9, 2026 11:52 AM
To: 
[email protected]<mailto:[email protected]>;
 [email protected]<mailto:[email protected]>
Subject: [AI] Request for Intervention Regarding SSC Aadhaar Authentication 
Accessibility Issue for VH Candidates



Dear Members,

I hope you are doing well.

I am writing to seek guidance and collective support regarding an accessibility 
issue being faced by Visually Handicapped (VH) candidates on the SSC portal 
while applying for SSC examinations.

I am currently applying for the SSC Combined Graduate Level Examination (CGL) 
2026 and am facing difficulty with the Aadhaar-based face authentication 
process on the SSC application portal. Due to visual impairment, completing the 
face authentication independently becomes extremely difficult and inaccessible.

The concerning issue is that despite SSC officially stating in its Notice No. 
HQ-IT018/3/2025-IT (E-10517) dated 08.10.2025 that:

“Visually impaired (VH) candidates will be provided the facility of bypassing 
Aadhaar Face Authentication at the application stage,”

the bypass facility is either not functioning properly or is not accessible to 
many visually impaired candidates.

This issue is not only affecting individual applications but may also impact 
many visually impaired aspirants across India who depend on accessible digital 
systems to independently apply for government examinations.

I request guidance from the community regarding:

  1.  Whether other VH candidates are facing the same issue.
  2.  The proper escalation process with SSC or the Department of Empowerment 
of Persons with Disabilities.
  3.  Possible collective representation so that a permanent and accessible 
solution can be implemented for all visually impaired candidates.
  4.  Whether OTP-based authentication or another accessible alternative can be 
officially requested from SSC.

I believe accessibility in government recruitment systems is extremely 
important to ensure equal opportunity and independent participation for persons 
with disabilities.

Any guidance, suggestions, or support in this matter would be greatly 
appreciated.

Thank you.

Regards,

Gajender Singh

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