Kindly also raise on cpgram portal.
Regards

On Thu, 20 Aug, 2026, 6:15 pm BHAWANI SHANKAR VERMA, <[email protected]>
wrote:

> Where did you file a complaint and what is the procedure? the care EMail
> has now been closed. also file a complaint regarding accessibility of irctc
> bita website.
>
>
> On 8/20/2026 3:16 PM, vivek doddamani wrote:
>
> friends, I am writing to raise a serious concern. It regards the booking
> system for the Disabled Quota (Divyangjan).Related results
> I recently traveled from Delhi to Indore. I tried to book a ticket under
> the Disabled Quota. The portal showed no seats available. I then booked a
> waiting list ticket. This ticket was later confirmed under the General
> Quota.
> During my journey, I inspected the 3rd AC (B1 coach) seats 1, 2, 4, and 5.
> These are the designated disabled quota seats. None of the passengers in
> those seats had booked using disabled concessions.
> Furthermore, I tried to book another ticket for travel on 1st October
> 2026. I logged in on 2nd August 2026. This was 59 days before the journey
> date. Even on the 59th day, the Disabled Quota seats showed as completely
> unavailable.
> There is a clear pattern here. It appears these reserved seats are being
> blocked artificially. They are then released or sold to general passengers
> through agents at the last minute. This defeats the purpose of the
> government reservation policy.
> I have already filed a formal grievance today morning to IRCTC, anybody
> suggest me other options what can be done for such problem faced during
> ticket booking on Divyang quota.
>
> --
>
> Vivek Doddamani Ph-9868954833 & 7011740648  skype: vivek.doddamani, FB:
> vivek doddamani.  105, Lancer Road, Near Mall Road, Delhi-110054
> <https://www.google.com/maps/search/105,+Lancer+Road,+Near%0D%0A++++++++++Mall+Road,+Delhi-110054?entry=gmail&source=g>
> .
>
>
>
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