This mail is in response to both the complaints- Amarnath and the other one regarding humilating experience. Please note that all Banks have to follow the guidelines.Private Banks are not excluded. When you face such problems you need to give full details in your complaint 1. Bank name 2. Branch Name 3. Official'sname and designition. 4. What service were you asking for and what was denied. In both the current cases it would be opening of a Bank account. 5. Did you complain to the Manager of the Branch and his response. Dont forget his name. 6. The reason for refusal. 7.The date andpreferably the time. 8. Dont forget to mention that you gave the RBI Circular and the IBA guidelines and still you were refused. Be sure that you did try with these documents. 9. The Banks should not refuse to open an account for anyone but they do and they have some perogative but on the ground of visual disability they cannot. 10. It is best to send the complain to the ombudsman-addresses provided by Rajesh earlier and now by Vanshi. 11. Please send me one copy and one copy can be marked to the Chairman of the Bank. 12. Have patience and fight for what you want, dont buckle down and I am sure you will get it.
amarnath I will send you the Circular and guidelines seperately. Please note that these have been posted several times on the list and are available on the XRCVC, Eyeway, RBi and IBA websites. I am sure even Pratik and Ashish have it on their websites. Kanchan Pamnani Advocate & Solicitor 9, Suleman Chambers, Battery Street, Colaba, Mumbai - 400 039. To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
