Mr. Bhavani
Please substantiate your arguments with written documents.
I am afraid now we are going overboard.
As if ATM frauds never happen with sighted customers.
And, please inform me of any case where due to such fraud, any banker has lost
the job.
Even if a fraud happens to a blind customer due to his dependence on another
while operating, we can always cite RBI circular in court.
Regards
"Perhaps our role on this planet is not to worship God-- but to create Him."
--Arthur C. Clarke
(Rajesh Asudani)
Assistant General Manager,
Reserve Bank of India
Nagpur
09420397185
O: 0712 2806676
Res: 0712 2591349
-----Original Message-----
From: accessindia-boun...@accessindia.org.in
[mailto:accessindia-boun...@accessindia.org.in] On Behalf Of BHAWANI SHANKAR
VERMA
Sent: Tuesday, May 25, 2010 6:09 PM
To: accessindia@accessindia.org.in
Subject: Re: [AI] Difficulties in Banking
yes! this is a matter, if that anybody did a fraud with that blind person,
cheated him, then. my four or five colleagues will loose their job, if that
blind person stand before the court. who issued ATM card? the employee who
entered his card details on issue register, the employee entered his details
on CBS system. who will come to convince the court that entire risk goes to
that blind person?
----- Original Message -----
From: "AMEEN" <ameen.etta...@gmail.com>
To: <accessindia@accessindia.org.in>
Sent: Tuesday, May 25, 2010 11:00 AM
Subject: Re: [AI] Difficulties in Banking
> screen reading software has nothing to do with issuing ATM cards to VI
> persons.
> for, he can operate
> it with the help of anybody whom he chooses.
> that is non of the business of the bank.
> if there is any risk involved in it, the person will bear it.
> then why should raise all lame excuses and arguments?
> are you willing to comply with the rules and regulations stipulated by
> RBI?
> Ameen.----- Original Message -----
> From: "BHAWANI SHANKAR VERMA" <bsvermad...@gmail.com>
> To: "B. R. Nautial" <brnaut...@gmail.com>; "access india"
> <accessindia@accessindia.org.in>
> Sent: Tuesday, May 25, 2010 8:18 AM
> Subject: Re: [AI] Difficulties in Banking
>
>
>> you are absolutely right sir, i found that only blind customer's part is
>> discussed here. we should also consider banker's part. secondly, again i
>> am
>> to say that bank has full right to ask his customer, why he should
>> require a
>> check book. only for prestige or he has any use of it. if he or she avail
>> check book facility, he has to maintain minimum balance in his
>> account to continue this facility. some times we also make our blindness
>> complicated. if any one show the law and rules, then being a banker, i am
>> giving my ATM card and pin number to that blind customer, I will also
>> take
>> him to the ATM machine, but, i will not assist him to read out the menus
>> and
>> commands on ATM. will he independently withdraw his money? if so, could
>> anybody voluntarily come to have a practical session? condition is a
>> person
>> should be bona fied blind. RBI says that 33% of
>> ATMs should be accessible to blind persons, and it is stated on the same
>> circular, which all our friends have mentioned here. now as a branch
>> manager, it does not come in my power to install such ATMs. only my head
>> office can do that. now in writing, i can reply that customer: "I accept
>> your application for ATM card. since, as per the RBI circular our branch
>> does not have ATM accessible to blind person, and also in our city there
>> is
>> no ATM installed, which is accessible to the blind person, hence, your
>> application is pending for consideration. as soon as. an accessible ATM
>> will
>> be installed, you will be facilitated ATM card. our hon'ble blind
>> customer
>> unable to operate ATM which exist in our branch, independently, further,
>> this matter has
>> been referred to our authorities."
>> thanking you,
>>
>> ----- Original Message -----
>> From: "B. R. Nautial" <brnaut...@gmail.com>
>> To: <accessindia@accessindia.org.in>
>> Sent: Monday, May 24, 2010 7:40 PM
>> Subject: Re: [AI] Difficulties in Banking
>>
>>
>>> no sir, its not a question of ego here. in my opinion, both the parties
>>> are almost right on their places. generally, all these facilities are
>>> quite risky for the blind, that's why, most of the bank manager of
>>> various
>>> banks are not even against the blind customers but don't want to give
>>> all
>>> these facilities to the them only because they know,
>>> in case of any fraud with the blind customer, they may be questioned
>>> before the court and may be punished for their negligence.
>>> In various banks, where the branch manager is flexible and satisfied
>>> with
>>> your arguments or fully aware with the rules and regulations, they are
>>> more sympathetic with the blind. They don't create such problems to any
>>> of the blind person. More or less, they are not our enemy so
>>> the issue should be raised before the higher authorities with the help
>>> of various NGO's.
>>>
>>> With Regards
>>> B. R. Nautial
>>> Mobile: +919915073368
>>> ----- Original Message -----
>>> From: "Kamal Verma" <kamalve...@pnb.co.in>
>>> To: <accessindia@accessindia.org.in>
>>> Sent: Monday, May 24, 2010 5:26 PM
>>> Subject: Re: [AI] Difficulties in Banking
>>>
>>>
>>>> Dear Sir,
>>>>
>>>> The customer is trying to satisfy his ego. Otherwise, he should have
>>>> produced NOC or any such endorsement from his parrents. The problems
>>>> might have been solved. Details of this blind customer have not been
>>>> discussed in the list. There are number of blind customers availing
>>>> ATM,
>>>> cheque book and other facilities from PNB.
>>>>
>>>> Regards.
>>>> Kamal Verma
>>>> ----- Original Message -----
>>>> From: "Asudani, Rajesh" <rajeshasud...@rbi.org.in>
>>>> To: <accessindia@accessindia.org.in>
>>>> Sent: Monday, May 24, 2010 4:56 PM
>>>> Subject: Re: [AI] Difficulties in Banking
>>>>
>>>>
>>>>> Who is bloody branch manager to sit in judgment over rules
>>>>> framed
>>>>> by regulator?
>>>>> If he/she has to question them, let him represent to central bank or
>>>>> government, for the time, rules are there, he has to comply with them.
>>>>> If we give in to approach of petty functionaries thwarting rules,
>>>>> there
>>>>> will be no rule of law in this country.
>>>>> Moreover, why does anybody require banking facilities? So, there is no
>>>>> rational behind this question.
>>>>> And, about ATM, bank is not responsible anyway for misuse or loss.
>>>>> Check book is another matter, and I have time and again pointed out
>>>>> the
>>>>> lacunae in the policy pertaining to it.
>>>>> So, we can not hold bankers denying it to fault.
>>>>>
>>>>> Regards
>>>>>
>>>>> "Perhaps our role on this planet is not to worship God-- but to create
>>>>> Him."
>>>>>
>>>>> --Arthur C. Clarke
>>>>>
>>>>> (Rajesh Asudani)
>>>>>
>>>>> Assistant General Manager,
>>>>> Reserve Bank of India
>>>>> Nagpur
>>>>> 09420397185
>>>>> O: 0712 2806676
>>>>> Res: 0712 2591349
>>>>>
>>>>>
>>>>>
>>>>> -----Original Message-----
>>>>> From: accessindia-boun...@accessindia.org.in
>>>>> [mailto:accessindia-boun...@accessindia.org.in] On Behalf Of Kamal
>>>>> Verma
>>>>> Sent: Monday, May 24, 2010 4:51 PM
>>>>> To: accessindia@accessindia.org.in
>>>>> Subject: Re: [AI] Difficulties in Banking
>>>>>
>>>>> Hello,
>>>>>
>>>>> Noone has to deform such a pioneer corporate like PNB. RBI framed
>>>>> rules
>>>>> and
>>>>> circulars, but being a Branch Manager, it seems impractical to issue
>>>>> ATM
>>>>> card to the blind customers. Let me argue the matter with the blind
>>>>> customer
>>>>> who is in need of ATM card and cheque book. Why does he need ATM card
>>>>> and
>>>>> cheque book and how shall I issue? Let him convince me.
>>>>>
>>>>> Thanks.
>>>>> Kamal Verma
>>>>> ----- Original Message -----
>>>>> From: "Mahesh Panicker" <maheshspanic...@gmail.com>
>>>>> To: <accessindia@accessindia.org.in>
>>>>> Sent: Monday, May 24, 2010 12:41 PM
>>>>> Subject: Re: [AI] Difficulties in Banking
>>>>>
>>>>>
>>>>>> dear Mr. Verma. .
>>>>>> surprised to know someone has something nice to say about PNB. I
>>>>>> haven't find many other organizations as obnoxious as PNB is. I had a
>>>>>> real struggle to get my ATM card from PNB. in fact, I'd contacted the
>>>>>> higher authorities as well. but at the end of the day, I had to
>>>>>> complaint to the RBI, and also to the NHRC and the government of
>>>>>> India
>>>>>> ministry of finance to get my card. after all that, I got my card
>>>>>> after a good 7 months. recently too, I had a terrible time with the
>>>>>> PNB, when I applied for a check book. as I already mentioned, this
>>>>>> happened after I submitted the RBI circular on the rights of the
>>>>>> disabled on banking facility.
>>>>>> and then we all have the story of a visually challenged being asked
>>>>>> to
>>>>>> provide a NOC from the parents to avail an ATM card. have you heard
>>>>>> of
>>>>>> anything more obnoxious?
>>>>>> banks in general, and PNB in particular have a horrible record when
>>>>>> it
>>>>>> comes to acknowledging the rightful claims of the disabled. so we
>>>>>> have
>>>>>> to take the struggle against such horrible institutional nonsense to
>>>>>> all possible levels including the media.
>>>>>>
>>>>>> On 5/24/10, Kamal Verma <kamalve...@pnb.co.in> wrote:
>>>>>>> Hello all,
>>>>>>>
>>>>>>> I am surprised to note various complaints against PNB in this list.
>>>>>>> I
>>>>>>> am
>>>>>>> availing all the banking facilities, such as cheque book, debit
>>>>>>> card,
>>>>>>> credit
>>>>>>> card, internet banking, etc. PNB does not ignore the blind
>>>>>>> community,
>>>>>>> hence
>>>>>>> if any problem occurs, it may be communicated to the higher
>>>>>>> authorities
>>>>>>> of
>>>>>>> PNB with the name and designation of the concerned officer.
>>>>>>>
>>>>>>> Thanks.
>>>>>>> Kamal Verma
>>>>>>>
>>>>>>> ----- Original Message ----- From: "Mahesh Panicker"
>>>>>>> <maheshspanic...@gmail.com>
>>>>>>> To: <accessindia@accessindia.org.in>
>>>>>>> Sent: Sunday, May 23, 2010 8:39 PM
>>>>>>> Subject: Re: [AI] Difficulties in Banking
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> > banking is one area where there is a lot of discrimination against
>>>>>>> > the
>>>>>>> > visually challenged. opening an account itself isn't any easier,
>>>>>>> > but
>>>>>>> > ones you open an account, getting the common banking facilities
>>>>>>> > like
>>>>>>> > ATM cards and check book is an absolute nightmare.I've an account
>>>>>>> > with
>>>>>>> > the Punjab National Bank, and I had my struggle of my life to get
>>>>>>> > my
>>>>>>> > ATM card issued. it took me a good 7 month for the same to be
>>>>>>> > done.
>>>>>>> > the struggle for the check book was also on similar lines, and
>>>>>>> > although I've got the checkbook, it has come with a lot of
>>>>>>> > conditions.
>>>>>>> > most people on access india can tell you similar stories. I
>>>>>>> > believe
>>>>>>> > some of our own members have taken a lot of initiative in this
>>>>>>> > regard,
>>>>>>> > and the 2008 RBI order is an achievement because of such
>>>>>>> > initiatives.
>>>>>>> >
>>>>>>> > On 5/23/10, BHAWANI SHANKAR VERMA <bsvermad...@gmail.com> wrote:
>>>>>>> >
>>>>>>> > > blind persons should organize and conduct an agitation before
>>>>>>> > > the
>>>>>>> banking
>>>>>>> > > division and finance ministry. this is the only solution.
>>>>>>> > > ----- Original Message ----- From: "rahul cherian"
>>>>>>> > > <rahul.cher...@inclusiveplanet.com>
>>>>>>> > > To: <accessindia@accessindia.org.in>
>>>>>>> > > Sent: Sunday, May 23, 2010 12:47 PM
>>>>>>> > > Subject: [AI] Difficulties in Banking
>>>>>>> > >
>>>>>>> > >
>>>>>>> > >
>>>>>>> > > > Folks,
>>>>>>> > > >
>>>>>>> > > > I have been asked to prepare a comprehensive note on the
>>>>>>> > > > issues
>>>>>>> > > > that
>>>>>>> > > persons
>>>>>>> > > > with visual impairment face with banking in India, especially
>>>>>>> > > > in
>>>>>>> > > > >
>>>>>>> leading
>>>>>>> > > > banks such as ICICI, HDFC and SBI, along with possible
>>>>>>> > > > solutions.
>>>>>>> > > > This
>>>>>>> > > note
>>>>>>> > > > has been asked for by some senior people I know personally in
>>>>>>> > > > these
>>>>>>> > > > >
>>>>>>> banks.
>>>>>>> > > > If anyone would like to help me prepare this note do let me
>>>>>>> > > > know
>>>>>>> > > > at
>>>>>>> the
>>>>>>> > > > earliest. If anyone has the details of any such note which has
>>>>>>> > > > been
>>>>>>> > > prepared
>>>>>>> > > > earlier do forward that to me.
>>>>>>> > > >
>>>>>>> > > > Best regards,
>>>>>>> > > >
>>>>>>> > > > Rahul Cherian
>>>>>>> > > > Inclusive Planet
>>>>>>> > > >
>>>>>>> > > > On 23 May 2010 12:39, Srinivasu Chakravarthula
>>>>>>> > > <sriniv...@srinivasu.org>wrote:
>>>>>>> > > >
>>>>>>> > > >
>>>>>>> > > > > Hi Dinesh,
>>>>>>> > > > > Can you provide us with little more details about your
>>>>>>> > > > > problem
>>>>>>> > > > > with
>>>>>>> > > > > Yahoo! Messenger so as to help you better?
>>>>>>> > > > >
>>>>>>> > > > > Regards,
>>>>>>> > > > > Srinivasu
>>>>>>> > > > >
>>>>>>> > > > > On 5/23/10, dinesh shukla <dineshshukla2...@gmail.com>
>>>>>>> > > > > wrote:
>>>>>>> > > > > > dear friends I am not able to chatte with the help of
>>>>>>> > > > > > Yahoo
>>>>>>> > > > > massenger.
>>>>>>> > > > > > please help me to do the same telling me the steps.
>>>>>>> > > > > > Dinesh
>>>>>>> > > Shukla.
>>>>>>> > > > > >
>>>>>>> > > > > >
>>>>>>> > > > > > To unsubscribe send a message to >
>>>>>>> > > accessindia-requ...@accessindia.org.inwith
>>>>>>> > > > > > the subject unsubscribe.
>>>>>>> > > > > >
>>>>>>> > > > > > To change your subscription to digest mode or make any
>>>>>>> > > > > > other
>>>>>>> > > > > > >
>>>>>>> > > > > > > >
>>>>>>> changes,
>>>>>>> > > > > please
>>>>>>> > > > > > visit the list home page at
>>>>>>> > > > > >
>>>>>>> > > > >
>>>>>>> > >
>>>>>>> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
>>>>>>> > > > > >
>>>>>>> > > > >
>>>>>>> > > > > --
>>>>>>> > > > > Sent from my mobile device
>>>>>>> > > > >
>>>>>>> > > > > Best regards,
>>>>>>> > > > >
>>>>>>> > > > > Srinivasu Chakravarthula
>>>>>>> > > > > Mobile: +91 990 081 0881
>>>>>>> > > > > Website: http://www.srinivasu.org
>>>>>>> > > > > Follow me on Twitter: http://twitter.com/sriniworld/
>>>>>>> > > > >
>>>>>>> > > > >
>>>>>>> > > > >
>>>>>>> > > > > To unsubscribe send a message to
>>>>>>> > > accessindia-requ...@accessindia.org.inwith the subject
>>>>>>> > > unsubscribe.
>>>>>>> > > > >
>>>>>>> > > > > To change your subscription to digest mode or make any other
>>>>>>> changes,
>>>>>>> > > > > please visit the list home page at
>>>>>>> > > > >
>>>>>>> > > > >
>>>>>>> > >
>>>>>>> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
>>>>>>> > > > >
>>>>>>> > > > >
>>>>>>> > > >
>>>>>>> > > >
>>>>>>> > > > To unsubscribe send a message to
>>>>>>> > > accessindia-requ...@accessindia.org.in with the subject
>>>>>>> > > unsubscribe.
>>>>>>> > > >
>>>>>>> > > > To change your subscription to digest mode or make any other
>>>>>>> > > > changes,
>>>>>>> > > please visit the list home page at
>>>>>>> > > >
>>>>>>> > >
>>>>>>> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
>>>>>>> > > >
>>>>>>> > >
>>>>>>> > >
>>>>>>> > >
>>>>>>> > >
>>>>>>> > > To unsubscribe send a message to
>>>>>>> > > accessindia-requ...@accessindia.org.in with the subject
>>>>>>> > > unsubscribe.
>>>>>>> > >
>>>>>>> > > To change your subscription to digest mode or make any other
>>>>>>> > > changes,
>>>>>>> please
>>>>>>> > > visit the list home page at
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>>>>>>> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
>>>>>>> > >
>>>>>>> > >
>>>>>>> >
>>>>>>> >
>>>>>>> > --
>>>>>>> > Mahesh S. Panicker
>>>>>>> > C123;
>>>>>>> > Dayanand Colony;
>>>>>>> > Lajpat Nagar4;
>>>>>>> >
>>>>>>> > New delhi india.
>>>>>>> >
>>>>>>> >
>>>>>>> >
>>>>>>> > To unsubscribe send a message to
>>>>>>> accessindia-requ...@accessindia.org.in with the subject
>>>>>>> unsubscribe.
>>>>>>> >
>>>>>>> > To change your subscription to digest mode or make any other
>>>>>>> > changes,
>>>>>>> please visit the list home page at
>>>>>>> >
>>>>>>> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
>>>>>>> >
>>>>>>> >
>>>>>>>
>>>>>>>
>>>>>>>
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>>>>>>
>>>>>>
>>>>>> --
>>>>>> Mahesh S. Panicker
>>>>>> C123;
>>>>>> Dayanand Colony;
>>>>>> Lajpat Nagar4;
>>>>>>
>>>>>> New delhi india.
>>>>>>
>>>>>>
>>>>>>
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>>>>
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