From: vib-in...@googlegroups.com [mailto:vib-in...@googlegroups.com] On Behalf
Of Asudani, Rajesh
Sent: Friday, June 04, 2010 12:04 PM
To: vib-in...@googlegroups.com
Subject: (VIB) RBI committee on customer service
Date : 03 Jun 2010
Reserve Bank constitutes Committee on Customer Service in banks
The Reserve Bank of India has constituted a Committee under the chairmanship of
Shri M. Damodaran, former Chairman, Securities and Exchange Board of India, to
look into banking services rendered to retail and small customers, including
pensioners. The Committee will also look into the system of grievance redressal
mechanism prevalent in banks, its structure and efficacy and suggest measures
for expeditious resolution of complaints.
The other members of the committee are:
1. Smt. P. Rajyalakshmi Rao, former member, National Consumer Disputes
Redressal Commission, New Delhi,
2. Shri Ashok Rawat, Hon. Secretary, All India Bank Depositors' Association,
Mumbai,
3. Shri M. V. Nair, Chairman, Indian Banks' Association and Chairman and
Managing Director, Union Bank of India, Mumbai,
4. Shri B. M. Mittal, Chief Executive Officer, Banking Codes and Standards
Board of India, Mumbai,
5. Shri M. S. Sundara Rajan, former Chairman and Managing Director, Indian
Bank, Chennai,
6. Shri S. Gopalakrishnan, former Banking Ombudsman, Chennai and former
Chairman and Managing Director, Vijaya Bank, Chennai and
Shri Kaza Sudhakar, Chief General Manager, Customer Service Department, Reserve
Bank of India, Central Office, Mumbai will be the Member Secretary.
The terms of reference of the Committee are :
1. To review the existing system of attending to customer service in banks -
approach, attitude and fair treatment to customers from retail, small and
pensioners segment.
2. To evaluate the existing system of grievance redressal mechanism prevalent
in banks, its structure and efficacy and recommend measures for expeditious
resolution of complaints. The committee may also lay down a suitable time frame
for disposal of complaints including last escalation point within that time
frame.
3. To examine the functioning of Banking Ombudsman Scheme - its structure,
legal framework and recommend steps to make it more effective and responsive.
4. To examine the possible methods of leveraging technology for better customer
service with proper safeguards including legal aspects in the light of
increasing use of Internet and IT for bank products and services and recommend
measures to enhance consumer protection.
5. To review the role of the Board of Directors of banks and the role of
regulators in customer service matter.
The Committee is expected to submit its report within a period of four months
from its first meeting.
It may be recalled that the setting up of the Committee was announced in the
Annual Policy Statement for the year 2010-11.
G. Raghuraj
Deputy General Manager
Press Release : 2009-2010/1633
Regards
"Perhaps our role on this planet is not to worship God-- but to create Him."
--Arthur C. Clarke
(Rajesh Asudani)
Assistant General Manager,
Reserve Bank of India
Nagpur
09420397185
O: 0712 2806676
Res: 0712 2591349
________________________________
Notice: This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they are
addressed. If you are not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the information contained in this
e-mail message and/or attachments to it are strictly prohibited. If you have
received this email by error, please notify us by return e-mail or telephone
and immediately and permanently delete the message and any attachments. The
recipient should check this email and any attachments for the presence of
viruses. The Bank accepts no liability for any damage caused by any virus
transmitted by this email.
--
You received this message because you are subscribed to the Google Groups
"Visually Impaired Bankers Of India" group.
To post to this group, send email to vib-in...@googlegroups.com.
To unsubscribe from this group, send email to
vib-india+unsubscr...@googlegroups.com.
For more options, visit this group at
http://groups.google.com/group/vib-india?hl=en.
________________________________
Notice: This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they are
addressed. If you are not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the information contained in this
e-mail message and/or attachments to it are strictly prohibited. If you have
received this email by error, please notify us by return e-mail or telephone
and immediately and permanently delete the message and any attachments. The
recipient should check this email and any attachments for the presence of
viruses. The Bank accepts no liability for any damage caused by any virus
transmitted by this email.
Voice your thoughts in the blog to discuss the Rights of persons with
disability bill at:
http://www.accessindia.org.in/harish/blog.htm
To unsubscribe send a message to accessindia-requ...@accessindia.org.in with
the subject unsubscribe.
To change your subscription to digest mode or make any other changes, please
visit the list home page at
http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
