i suppose, we can write to them with our problems, like ATM, net and
phone banking.
At 07:39 AM 6/4/2010, you wrote:
From: [email protected] [mailto:[email protected]]
On Behalf Of Asudani, Rajesh
Sent: Friday, June 04, 2010 12:04 PM
To: [email protected]
Subject: (VIB) RBI committee on customer service
Date : 03 Jun 2010
Reserve Bank constitutes Committee on Customer Service in banks
The Reserve Bank of India has constituted a Committee under the
chairmanship of Shri M. Damodaran, former Chairman, Securities and
Exchange Board of India, to look into banking services rendered to
retail and small customers, including pensioners. The Committee will
also look into the system of grievance redressal mechanism prevalent
in banks, its structure and efficacy and suggest measures for
expeditious resolution of complaints.
The other members of the committee are:
1. Smt. P. Rajyalakshmi Rao, former member, National Consumer
Disputes Redressal Commission, New Delhi,
2. Shri Ashok Rawat, Hon. Secretary, All India Bank Depositors'
Association, Mumbai,
3. Shri M. V. Nair, Chairman, Indian Banks' Association and Chairman
and Managing Director, Union Bank of India, Mumbai,
4. Shri B. M. Mittal, Chief Executive Officer, Banking Codes and
Standards Board of India, Mumbai,
5. Shri M. S. Sundara Rajan, former Chairman and Managing Director,
Indian Bank, Chennai,
6. Shri S. Gopalakrishnan, former Banking Ombudsman, Chennai and
former Chairman and Managing Director, Vijaya Bank, Chennai and
Shri Kaza Sudhakar, Chief General Manager, Customer Service
Department, Reserve Bank of India, Central Office, Mumbai will be
the Member Secretary.
The terms of reference of the Committee are :
1. To review the existing system of attending to customer service in
banks - approach, attitude and fair treatment to customers from
retail, small and pensioners segment.
2. To evaluate the existing system of grievance redressal mechanism
prevalent in banks, its structure and efficacy and recommend
measures for expeditious resolution of complaints. The committee may
also lay down a suitable time frame for disposal of complaints
including last escalation point within that time frame.
3. To examine the functioning of Banking Ombudsman Scheme - its
structure, legal framework and recommend steps to make it more
effective and responsive.
4. To examine the possible methods of leveraging technology for
better customer service with proper safeguards including legal
aspects in the light of increasing use of Internet and IT for bank
products and services and recommend measures to enhance consumer protection.
5. To review the role of the Board of Directors of banks and the
role of regulators in customer service matter.
The Committee is expected to submit its report within a period of
four months from its first meeting.
It may be recalled that the setting up of the Committee was
announced in the Annual Policy Statement for the year 2010-11.
G. Raghuraj
Deputy General Manager
Press Release : 2009-2010/1633
Regards
"Perhaps our role on this planet is not to worship God-- but to create Him."
--Arthur C. Clarke
(Rajesh Asudani)
Assistant General Manager,
Reserve Bank of India
Nagpur
09420397185
O: 0712 2806676
Res: 0712 2591349
________________________________
Notice: This email and any files transmitted with it are
confidential and intended solely for the use of the individual or
entity to whom they are addressed. If you are not the intended
recipient, any dissemination, use, review, distribution, printing or
copying of the information contained in this e-mail message and/or
attachments to it are strictly prohibited. If you have received this
email by error, please notify us by return e-mail or telephone and
immediately and permanently delete the message and any attachments.
The recipient should check this email and any attachments for the
presence of viruses. The Bank accepts no liability for any damage
caused by any virus transmitted by this email.
--
You received this message because you are subscribed to the Google
Groups "Visually Impaired Bankers Of India" group.
To post to this group, send email to [email protected].
To unsubscribe from this group, send email to
[email protected].
For more options, visit this group at
http://groups.google.com/group/vib-india?hl=en.
________________________________
Notice: This email and any files transmitted with it are
confidential and intended solely for the use of the individual or
entity to whom they are addressed. If you are not the intended
recipient, any dissemination, use, review, distribution, printing or
copying of the information contained in this e-mail message and/or
attachments to it are strictly prohibited. If you have received this
email by error, please notify us by return e-mail or telephone and
immediately and permanently delete the message and any attachments.
The recipient should check this email and any attachments for the
presence of viruses. The Bank accepts no liability for any damage
caused by any virus transmitted by this email.
Voice your thoughts in the blog to discuss the Rights of persons
with disability bill at:
http://www.accessindia.org.in/harish/blog.htm
To unsubscribe send a message to
[email protected] with the subject unsubscribe.
To change your subscription to digest mode or make any other
changes, please visit the list home page at
http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
with warm regards
Mahendra Galani
window's live ID [email protected] skype ID chintu3886
phone +4314943149 mobile +4369910366055,
address Herbst strasse 101.16.1 Vienna Austria Europe
---------------------------------------------------------------------
Voice your thoughts in the blog to discuss the Rights of persons with
disability bill at:
http://www.accessindia.org.in/harish/blog.htm
To unsubscribe send a message to [email protected] with
the subject unsubscribe.
To change your subscription to digest mode or make any other changes, please
visit the list home page at
http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
