From: vib-in...@googlegroups.com [mailto:vib-in...@googlegroups.com] On Behalf
Of Asudani, Rajesh
Sent: Tuesday, June 22, 2010 12:15 PM
To: vib-in...@googlegroups.com
Subject: (VIB) Committee on Customer Service in Banks - Inviting Suggestions
from Public
Date : 16 Jun 2010
Committee on Customer Service in Banks - Inviting Suggestions from Public
The Reserve Bank of India has constituted a Committee under the chairmanship of
Shri M. Damodaran, former Chairman, SEBI to interalia :
1. Review the existing system of attending to customer service in banks -
approach, attitude and fair treatment to customers from retail, small and
pensioners segment.
2. Evaluate the existing system of grievance redressal mechanism prevalent
in banks, its structure and efficacy and recommend measures for expeditious
resolution of complaints. The committee may also lay down a suitable time frame
for disposal of complaints including last escalation point within that time
frame.
3. Examine the functioning of Banking Ombudsman Scheme - its structure,
legal framework and recommend steps to make it more effective and responsive.
4. Examine the possible methods of leveraging technology for better
customer service with proper safeguards including legal aspects in the light of
increasing use of Internet and IT for bank products and services and recommend
measures to enhance consumer protection.
5. Review the role of the Board of Directors of banks and the role of
Regulators in customer service matter.
With a view to have inputs from all the stakeholders, the Committee requests
the members of the public, bank customers, academicians, social/consumer
organizations other NGOs, banks & bankers to offer their suggestions/views on
this subject of social and economic importance and help in making the
Committee's task purposeful and holistic.
The suggestions/representations (not individual complaints) may please be sent
to:
The Chief General Manager
Reserve Bank of India
Customer Service Department, Central Office,
1st Floor, Amar Building,
Sir P.M.Road, Fort, Mumbai - 400 001
on or before July 15, 2010
The envelope containing the suggestions may please be super-scribed "Suggestion
- Customer Service Committee."
We also encourage responses via email (click
here<http://www.rbi.org.in/scripts/BS_PressReleaseDisplay.aspx?prid=22659>)
Ajit Prasad
Manager
Press Release : 2009-2010/1712
Regards
"If you believe that there is a God, a God that made your
body, and yet you think that you can do anything with
that body that's dirty, then the fault lies with the manufacturer."
--Lenny Bruce
(Rajesh Asudani)
Assistant General Manager,
Reserve Bank of India
Nagpur
09420397185
O: 0712 2806676
Res: 0712 2591349
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