Dear Amit, The official apologized only to save his job as he would not have even dreamt that you will complain against him to the Chairman with such eloquence. However, such incidences happen on daily basis with disabled people and they keep quite. In the recent past we read that a Hearing Impaired passenger was badly thrashed by the DTC officials because they thought that the passenger was pretending to be deaf and had faked a certificate of deafness!
Challenging and complaining about such action to the top most authority with all relevant details should be pursued. Now a days, you have online complaint systems, emails of the concerned officials available on the net. Many departments have started their face book pages like Delhi Traffic Police, NDMC, MCD etc. These should be utilized to get the grievances redressed. Good Act Amit.However, if Mr. Verma calls you again to pressurize you, don't hesitate to write another complaint! On 15 February 2011 13:03, Amit Bhatt <[email protected]> wrote: > Dear members, > > Though I have not received this information via written communication, but > came to know that Mr. K. K. verma who was the incharge at the Buss Pass > Section on 13th November 2010, is asked to make the explanation and > justification on the entire matter by the concern Authority of DTC. Not only > this, mr. verma was shifted from Centre Secretariat Pass Section to some > other place immediately after I've registered the complain against him. > Mr. K. K. Verma called me on my Mobile and apologized for whatever they > people have done with me. He was also requesting me to write another letter > to the Authority of DTC asking them to finish the matter and forgive mr. > Verma since he realizes his mistake. > ----- Original Message ----- > From: namdeo2000 > To: [email protected] > Sent: Wednesday, November 17, 2010 3:08 PM > Subject: Re: [SayEverything] Fw: "Denial of issuing the Handicap Bus Pass > by DTC staff" > > > > Well done Amit! We 1 and all support your Endeavour and urge you not to > let the grip loosen on the issue. Do not let it be just a follow up process > but make it a hot pursuit. I take this opportunity to appeal to all the list > members and others that, as and when, you face something untoward, do not > hesitate to bring the matter to the concerned authorities . More often than > not, I have seen that, it makes difference, people do respond, and you get > positive results. > ----- Original Message ----- > From: Amit Bhatt, List Manager > To: [email protected] > Sent: Tuesday, November 16, 2010 9:41 PM > Subject: [SayEverything] Fw: "Denial of issuing the Handicap Bus Pass by > DTC staff" > > ----- Original Message ----- > From: Amit Bhatt > To: CMD DTC > Cc: CMD Sectt DTC ; Chief Vigilance Officer-DTC ; Delhi Transport Minister > ; Chief Commissioner for Persons with Disabilities > Sent: Tuesday, November 16, 2010 9:34 PM > Subject: "Denial of issuing the Handicap Bus Pass by DTC staff" > > Tuesday, November 16, 2010 > > To > > Sh. Naresh Kumar, IAS > > Chairman-cum- Managing Director > > Delhi Transport Corporation > > Office at DTC HQ, I.P.Estate, New Delhi > > Dear Sir, > > This is to draw your kind attention towards the below incidence took place > on 13/11/2010 at the Bus Pass Section of Delhi Transport Corporation, Centre > Secretariat Division, Delhi. > > I was harassed by two DTC Staff members sitting at the Pass Section and > forced to go another section near my Residence in order to obtain a Buss > Pass. > > They totally denied me their services of issuing the Pass on no grounds > and wasted my time without any reason. > > I am a Visually Handicap resident of Delhi and Citizen of India by Birth. > > On Saturday, November the 13th, 2010, at 02:00 PM I reached to the above > mentioned Buss Pass Section to renew my Pass being issued by the Delhi > Transport Corporation to the handicapped Bus passengers in the Capital. > > I carried all the original required documents along with their Xerox > copies such as I Card issued by SDM, Rashan card and Voter ID card for > Residence address prove, handicap Certificate issued by the Medical Board > and the filled up Application of Bus Pass of DTC. This is what all required > to obtain a Pass. > > I requested them to renew my Pass but they totally refuse their services > and asked me to go to another Pass Section near my Residence. > > I politely requested these staff members sitting in their service to renew > the pass since the subscriber or user can go any of 32 authorized pass > sections to get the pass. These Centre are clearly defined in DTC website: > www.dtc.nic.in > > The available officials at the Centre were looked reluctant in getting me > the pass and spoiled my valuable time. There is no such rule or provision > that a person cannot go to the Bus Pass Section other than the depot located > at the nearest area location of the resident. > > When they were found totally disinclined to accept my valid application, I > requested them to give me a written paper explaining the logics and reasons > that why I cannot be issued the Pass but they again refused to do so. When > nothing chocked out, I called Scindia House Office to raise the verbal > complain on the entire matter was taking place. One of the representatives > from Sindhya House also asked the Centre Secretariat staff over the Phone to > issue me the Pass but they were still not interested to full fill their job > and do the needful as per my request. > > When I asked about any Circular or copy of rule regarding not to get the > Pass from the Buss Pass Section other than the resident area, they said "you > are not the authority to ask for the Circular." > > These staff members also bothered me by using some illicit and awful words > like "we do not treat you as a customer because the Government gives you the > Pass free of cost., just submit Rs. 815 and we will issue you the Pass."" > Such kind of statement and behavior is highly objectionable not only to me > but several other handicapped Citizens of this Country. > > When they had nothing to do, finally they putted the blames on me that I > am misbehaving with them. While my purpose to go to their Pass Section was > only and only to get the Pass. There is no question of behave or misbehave. > I would also call it a matter of offense on their part as they also said: > "you are standing in our Office at the moment, otherwise we would have made > you understand if you were out of our Office". This means they did challenge > me to meet outside. > > Ultimately, I had to go to Scindia House Buss Pass Section and, I am > thankful to the Staff members of this department, they issued me the Pass > without any problem within 10 Minutes. > > Sir, this is my humble request to investigate that who were in duty at the > Buss Pass Section of Centre Secretariat around 02:00 PM on Saturday, > November the 13th, 2010 and ask them the following questions: > > 1. On what basis they deny me to renew or issue me the DTC Pass while I > had all the original documents handy with me. > > 2. Why they dissipated my time and as per what rule or norms they forced > me to go to another section for getting the Pass. > > 3. When I am also a Citizen of India and Delhi, when the Government is > mine, how come they could say: "I am not a customer; the Government gives > you a free Pass." Was it not an attempt to insult the handicapped Bus Pass > users? > > 4. If they found anything wrong at my end with the required documents, the > Scindia House Pass Section would have not issued me the Pass. > > I would just like to let you know that they were two staff members and the > person who had this unnecessary quarrel with me was senior one amongst them. > > By writing this letter and raising the above cited complain, I just want > concern Authority to look in to the matter and act in order to instruct the > staff members to be refrain from disturbing the public and make the process > smooth. > > The servants/workers deputed in their respective departments are not > supposed to misuse their duties but they are expected to honestly fulfil the > liabilities and responsibilities assigned at the Government Offices for > serving the Citizens of our Nation. > > I will appreciate your prompt response and action on the above raised > complain. > > Your entire investigation and apt action will go a long way to make the > Bus Pass services more smooth and expedient to us. > > The concern department and related authorities are requested to insure > that no such incidence of denial of issue of Pass without any valid reason > takes place at any of the Pass Sections in the future. > > With thanks and regards, > > Amit Bhatt > > Mob: 91 9560175887 > > [Non-text portions of this message have been removed] > > [Non-text portions of this message have been removed] > > > > __._,_.___ > Reply to sender | Reply to group | Reply via web post | Start a new topic > Messages in this topic (4) > Recent Activity: > Visit Your Group > Switch to: Text-Only, Daily Digest . Unsubscribe . Terms of Use. > > __,_._,___ > Get numbers right this time, help the census with correct disability info! > -- Warm regards, Subhash Chandra Vashishth Mobile: +91 (11) 9811125521 Please don't print this e-mail unless you really need to. Consider environment! Get numbers right this time, help the census with correct disability info!
