Hi all,

As promised I am copying the content of the circular issued by DGCA to all
airlines.  I am going to forward original PDF document to George and request
him to publishe it on eyeway web site.

In case you need this circular ; please feel free to reach out to me and I
would be happy to Email it to you.

Thanks and regards 

Asif

letter1 on carriage of persons.pdf

2

No.: 21-1/2010-AED 

Date: 13th Jun 2011 

To 

The CEOs of all Scheduled Domestic Airlines 

Subject: Carriage of incapacitated passengers. 

Sir, 

DGCA has issued Civil Aviation Requirement (CAR) Section 3, Series M, Part I
on 

Carriage by Air of Persons with Disability and/or Persons with Reduced
Mobility. In 

accordance with the provisions of the above mentioned CAR, no airline shall
refuse to 

carry persons with disability or persons with reduced mobility. Airlines are
also required to 

formulate a detailed procedure for carriage of disabled persons or persons
with reduced 

mobility and publish the same on their website. 

It has been observed that information available on the website of scheduled 

domestic airlines in this regard is very sketchy and incomplete. Further,
reports have been 

received in this office that one of the scheduled domestic airlines has
denied boarding to 

the blind passenger. It may be stated that blind passengers fall in the
category of 

incapacitated passengers who do not require any medical clearance or special
forms and 

only require special assistance at the airport or in embarking/disembarking.


In view of the above, all the airlines are directed to formulate a detailed
policy for 

carriage of disabled persons or persons with reduced mobility including
blind and publish the 

same on their respective website. All the airlines are also directed to make
the same available 

at different airports and also sensitize their employees in this regard. 

Non-compliance of the above instructions will be viewed very seriously. 

Yours faithfully, 

264

(Lalit Gupta) 

Deputy Director General 

For Director General of Civil Aviation

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