Dear Bhavesh, I am not interested in automatic driver downloads and updates and following are the reasons. When we install windows afresh, there won’t be any applications on it. It is true for antivirus and other protection tools also. In that condition is not a good idea according to me to go online as it is flooded with malware and other harmful things. It is possible that some viruses infect the system without our knowledge and kill our data and we may only know it after the disaster has occurred. Another reason, web is a virtual world. The information available in it today may not be available tomorrow. It may be removed or changed to a location unknown to us. Some times the updates may cause new problems in some systems. In such cases, the older ones are better. For example, my HP scanner 2400 has updated driver on the web. But my system freezes if I install it. So I use the old one in my installation CD. If I loose that CD, I will be in trouble. so if other things remain the same in the system, there is no need for driver update. Sorry if you feel mor of economics terminology. Only if we make major upgrade to operating system or the other things, we need it. Some times even if every thing is write, the web site may not be available to us at the urgent time of reformatting due to various reasons. So I prefer to have the installers for all my drivers and applications handy so that they may be available for any re-format if the system crashes or gets corrupted. And also as Vikas writely said, the laptop companies should host the proper drivers on their site. Other wise, they try to make wrong comments on the drivers we download as they are doing now with the operating system installed by us. These companies try to escape from their responcibility by blaming something done by the consumer. We should be aware about it. Friends I have pasted below the text of mail I have sent to lenovo consumer support team this morning. Suggestions, comments and feedbacks are welcomed.
“This is with respect to earlier complaint number: 4270367879 System serial number: WB 02710632 Dear Anil kumar and others, First of all, who ever has written those words in the image, tell them to learn good English. They are not at all sentences but group of stray words causing ambiguous meaning and different interpretations. You have not provided windows 7 or any functional operating system installed on the system. Hence, you do not possess any power to insist upon us to install windows 7. Though I have already explained you the reasons for not choosing windows 7 in my previous message, you have been repeatedly telling me to go for windows 7. What is the issue found with OS that has been mentioned in that image? If windows 7 is the must, why should I have bought lenovo product only. I am repeatedly telling that only due to the reason that these products are compatible, I have chosen lenovo and not for any other reason. Now it is being proved that you are poorer in post purchase service also. It is not driver incompatibility but driver malfunctioning and so change those words accordingly. One more thing, who has written the description of the problem I don’t know but it is wrong. It is not cracking sound, it is audio distortion and drop out to name it correctly. Every bit of sound comes with tiny delays of fractions of seconds and lead to interruptions in audio stream. This occurs along with a retarded system performance in all respects and resultant slowdown. One important thing, recently I have found out the exact source of the problem. The computer is facing the problem known as DPC (Deferred Procedure Calls) latency. To know more about DPC latency, visit the following page. http://www.thesycon.de/deu/latency_check.shtml I don’t think that level 2 team will be able to deal with this highly technical issue. So please pass this on to the technical experts. I checked the amount of latency occurring in the machine using DPC latency checker. For ideal performance, it should be less than 500 micro seconds. But my laptop is showing the latency in the range from 3000 to 13000 micro seconds. When I face the sound interruption problem, it goes up to even 600000 and 700000 µs. it is the atheros wireless network device that is causing this latency and real culprit behind my audio problem. If I disable this wifi device, the next moment latency level drops to about 125 micro seconds. Also, if I disable this device, the system runs smoothly without audio interruptions for hours. Re-installing the driver many times did not yielded positive result. I don’t know why lenovo has taken such unpopular company’s products. This problem is present with many machines in the series using this device. May be one or the other reasons they have not contacted you. Now its time for you to act. So, pass on this message to your technical experts and developers. First of all, you have to diagnose whether the problem is due to hardware or driver. If the problem is with the driver, ask atheros to strictly follow Windows Device Driver Kit (DDK) documentation by the Microsoft and immediately release the updated driver in compliance with the said documentation and communicate the same to me. If the problem is with the hardware, there are two possibilities. 1. If the problem is a manufacturing defect, you have to give me a replacement immediately. 2. If it is the defect in product design itself, you have to get the properly designed network cards from atheros and replace the existing cards with the newly designed ones immediately. If that is not possible in reasonable time, you have to give me the suitable compensation. Finally I want to tell you one thing, if you do not act positively this time and follow that bad practice of closing the case one sidedly without consulting me and solving the problem, I am certain to lodge a complaint against you in the consumer court. Do not make a way for it. Waiting for the positive response from you, Umesha S. E. Assistant Professor, Department of Economics, Tumkur University, Tumkur. Ph: 9480662242” Yours Umesha On 11/25/11, Vikas Kapoor <[email protected]> wrote: > That's perfectly fine but the companies should also come up with latest > updates as the time demands and I suppose this has not been so smooth with > many of the companies/Service Providers. > Vikas Kapoor, > MSN Id: [email protected], Yahoo&Skype Id: dl_vikas, > Mobile: (+91) 9891098137. > ----- Original Message ----- > From: "Bhavesh Shah" <[email protected]> > To: <[email protected]> > Sent: Friday, November 25, 2011 10:37 PM > Subject: Re: [AI] audio device not working > > > Sub: Why an Automated Driver Software Program Makes Sense > > Hi Umesha, > > Did you know your drivers can have a direct impact on the > performance of your computer? When the drivers are > functioning in top condition, the rest of your system will > motor along happily as well. However, when drivers become > outdated, corrupted or go AWOL completely, trouble can > erupt. You may begin to see more error messages or crashes. > You may get distressed over your computer's performance. > Some computer owners get so frustrated; they actually > reinstall their system or replace it completely. Find out > why you don't have to take this route: > > => http://cbpirate.com/s/drive/onlinehomesuccess > > All for a silly little driver! Guess what? There are ways to > keep these problems in check by preventing most of them > before they even begin. The secret lies in regular driver > updates that keep those drivers in top condition. Now, you > can perform those updates yourself, if you are willing to > put in the time and research to do so. Or you can purchase > an easy to use driver software program that will perform > driver updates automatically for you. > > If an automated driver software program sounds like the > perfect solution for your computer network, check out this > top product right here: > > => http://cbpirate.com/s/drive/onlinehomesuccess > > Sincerely, > > Bhavesh Shah > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > > To unsubscribe send a message to > [email protected] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, please > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > > To unsubscribe send a message to > [email protected] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, please > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. 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