But this is the number of south central railway department. Will it work in other zone?
Regards, Vishnu -----Original Message----- From: accessindia-boun...@accessindia.org.in [mailto:accessindia-boun...@accessindia.org.in] On Behalf Of Mujtaba Merchant Sent: Wednesday, March 07, 2012 2:15 PM To: accessindia@accessindia.org.in Subject: Re: [AI] Harasment even in Indian Railways for Disabled Persons. This might help you, I got this information from another mailing list. It has the number to railway complaint. Keep this Railway Complaint Number in your Mobile Incident 1 It happened few months back. We were travelling and I and my family were waiting in the A/C waiting room at Secunderabad Station. The attached bathroom was not clean and was giving bad smell. Added to this discomfiture, the bathroom door was not closing tight , and I also observed that shutter was not closing tight because of faulty door closer. I complained to the attendant . I also sent an SMS " The bathroom of A/C waiting room on platform No 1 of Secunderbad Station is dirty and stinking. Pl arrange cleaning . Also the the door is not closing properly". After few minutes we left the waiting room as our train arrival was announced. Within few minutes I received text reply from Railways, giving an Id No and that action will be taken . After few hours I received a message that the bathroom has been cleaned . After ten days I received another message that the faulty door has been repaired and thanking me. Incident 2 Recently on 24 th October I and my wife were travelling by Hyderabd Ajmer Express on our Rajasthan trip. Next day morning , I noticed there was no water in the bathroom and the taps are all dry, where as our journey will continue and we will be reaching our destination ( Bhilwara near Ajmer) after another 18 hours. I was worried that it is going to be a miserable time to travel without water. Water or No water, people will continue to use the bathrooms and the stink will become unbearable. I complained to the Conductor. I also sent a SMS "Traveling in the A1 compartment of Hyderabad Ajmer express train No 12720. No water in the bathrooms . Pl arrange. Also replace leaking valves else problem repeats." Pat came the reply" Your reference id is 1110250019. For status visit www.scr.indianrailways.in <http://www.scr.indianrailways.in/> . or SMS as STATUS<SPACE><id> TO 8121281212 . Thanks for registering complaint " . After about 20 minutes I received message that water will be filled at the nearest Railway station having water filling facility. At Itarsi station water was filled and we had no problem . After about a week I received another message that the faulty valves have been replaced . It was amazing. I am thankful to the Railway authorities for introducing a system where one can complain from a running train and doubly grateful that they have acknowledged the complaint and attended. I collected this help line number from the Railway waiting room ! Many times while travelling by train we are put to unexpected inconvenience , we react by cursing and criticizing. No other response. Of course once we reach our destination we just forget. There is no use in cursing the darkness around you, do light a candle however small it be, it gives an inspiration and ten more candles will be lit . The process continues reducing the darkness. The Railway Number to which you can SMS is 8121281212 . Please pass on this message to your friends and it may help some one in need including you. ----- Original Message ----- From: VIVEK KAVYA To: accessindia Sent: Wednesday, March 07, 2012 1:27 PM Subject: [AI] Harasment even in Indian Railways for Disabled Persons. Dear friends, most of us are talking the harassment done by Airlines Companies but even in Indian railways also harassment exists inside railways and outside on Railway Station. I would like to bring to all of your notice recently while travelling in Railway through Maharashtra a Railway T T came near me in Civil dress and asked my concession Certificate I showed him original Concession Certificate done by NFB he started saying this is bogus one because Disabled persons cannot travel without escorts, then I tried to make him understand that this policy does not apply for Blind and Hearing Impaired persons, he did not listen to me but gave me fine receipt of Rs.956/ and told me to pay now itself or get down from the train in next station Manmaad I was travelling from Delhi to Hubli through Goa Express I argued with him for long time but he was not ready to listen and in Manmaad Station he hold my hands to get down, I was alone, I shouted at him and many of passangers with me told him to show the rule he did not had rule book he went to bring rule book from his senior, the train left Manmaad station but later on he did not come at all till Hubli. But I felt very insult in the train the way he behaved with me in train. My question is in train to whom we can complaint immediately. Vivek, 919868954833 Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.i n Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. 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