thank you verymuch next time i will try this number. On 3/7/12, Mujtaba Merchant <[email protected]> wrote: > This might help you, I got this information from another mailing list. It > has the number to railway complaint. > > Keep this Railway Complaint Number in your Mobile > > Incident 1 > > It happened few months back. We were travelling and I and my family were > waiting in the A/C waiting room at Secunderabad Station. The attached > bathroom was not clean and was giving bad smell. Added to this discomfiture, > the bathroom door was not closing tight , and I also observed that shutter > was not closing tight because of faulty door closer. I complained to the > attendant . > > I also sent an SMS " The bathroom of A/C waiting room on platform No 1 of > Secunderbad Station is dirty and stinking. Pl arrange cleaning . Also the > the door is not closing properly". After few minutes we left the waiting > room as our train arrival was announced. Within few minutes I received text > reply from Railways, giving an Id No and that action will be taken . After > few hours I received a message that the bathroom has been cleaned . After > ten days I received another message that the faulty door has been repaired > and thanking me. > > Incident 2 > > Recently on 24 th October I and my wife were travelling by Hyderabd Ajmer > Express on our Rajasthan trip. Next day morning , I noticed there was no > water in the bathroom and the taps are all dry, where as our journey will > continue and we will be reaching our destination ( Bhilwara near Ajmer) > after another 18 hours. I was worried that it is going to be a miserable > time to travel without water. Water or No water, people will continue to use > the bathrooms and the stink will become unbearable. I complained to the > Conductor. I also sent a SMS "Traveling in the A1 compartment of Hyderabad > Ajmer express train No 12720. No water in the bathrooms . Pl arrange. Also > replace leaking valves else problem repeats." Pat came the reply" Your > reference id is 1110250019. For status visit www.scr.indianrailways.in > <http://www.scr.indianrailways.in/> . or SMS as STATUS<SPACE><id> TO > 8121281212 . Thanks for registering complaint " . After about 20 minutes I > received message that water will be filled at the nearest Railway station > having water filling facility. At Itarsi station water was filled and we had > no problem . After about a week I received another message that the faulty > valves have been replaced . It was amazing. > > I am thankful to the Railway authorities for introducing a system where one > can complain from a running train and doubly grateful that they have > acknowledged the complaint and attended. > > I collected this help line number from the Railway waiting room ! > > Many times while travelling by train we are put to unexpected inconvenience > , we react by cursing and criticizing. No other response. Of course once we > reach our destination we just forget. > > There is no use in cursing the darkness around you, do light a candle > however small it be, it gives an inspiration and ten more candles will be > lit . The process continues reducing the darkness. > > The Railway Number to which you can SMS is 8121281212 . Please pass on this > message to your friends and it may help some one in need including you. > > > ----- Original Message ----- > From: VIVEK KAVYA > To: accessindia > Sent: Wednesday, March 07, 2012 1:27 PM > Subject: [AI] Harasment even in Indian Railways for Disabled Persons. > > > Dear friends, most of us are talking the harassment done by Airlines > Companies but even in Indian railways also harassment exists inside > railways and outside on Railway Station. I would like to bring to all > of your notice recently while travelling in Railway through > Maharashtra a Railway T T came near me in Civil dress and asked my > concession Certificate I showed him original Concession Certificate > done by NFB he started saying this is bogus one because Disabled > persons cannot travel without escorts, then I tried to make him > understand that this policy does not apply for Blind and Hearing > Impaired persons, he did not listen to me but gave me fine receipt of > Rs.956/ and told me to pay now itself or get down from the train in > next station Manmaad I was travelling from Delhi to Hubli through Goa > Express I argued with him for long time but he was not ready to listen > and in Manmaad Station he hold my hands to get down, I was alone, I > shouted at him and many of passangers with me told him to show the > rule he did not had rule book he went to bring rule book from his > senior, the train left Manmaad station but later on he did not come at > all till Hubli. But I felt very insult in the train the way he > behaved with me in train. My question is in train to whom we can > complaint immediately. Vivek, 919868954833 > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > > To unsubscribe send a message to > [email protected] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, please > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > > To unsubscribe send a message to > [email protected] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, please > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > >
Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
