Geetha,

it's not really a JAWS specific issue. Citi changed the interface
wherein earlier they had the option of entering the password via the
keyboard which they now have changed to the virtual keyboard, just
like their previous interface. Anyway, I happy, it worked for you!



On 10/7/12, Geetha Shamanna <[email protected]> wrote:
> Thanks Bharat, this worked. I used to be able to enter both the user ID and
> password without clicking on the standard keyboard option earlier. This
> problem started since switching to Jaws 13.
>
> Geetha
> -----Original Message-----
> From: AccessIndia [mailto:[email protected]] On Behalf
> Of Bharat
> Sent: 06 October 2012 18:18
> To: [email protected]
> Subject: Re: [AI] Problem logging into the Citibank account
>
> Geetha,
>
> once you've entered the user ID come out of the forms mode & press the /
> key
> on the keyboard which would take you to the clickable element, enter
> password using standard keyboard hit space or enter on that & you should be
> good to go.
>
> On 10/6/12, Srikanth Kanuri <[email protected]> wrote:
>> hi Geetha, use enter password using standard keyboard option. after
>> you enter your user I.D you will find it below. it is a image and JAWS
>> reads the alt text and don't know about other screen readers.
>>
>> On 10/6/12, Geetha Shamanna <[email protected]> wrote:
>>> Hello all,
>>>
>>> It appears Citibank does not allow the login details to be entered
>>> via the standard keyboard anymore. Are other Citibank users having
>>> the same problem here, or am I doing something wrong? I had to take
>>> sighted help to enter the login details via the virtual keyboard
>>> today.
>>>
>>> Many thanks.
>>> Geetha
>>>
>>>
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